Ransomware : Your Crippling IT Disaster
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a too-frequent cyberplague that presents an extinction-level threat for businesses of all sizes poorly prepared for an assault. Versions of ransomware like the Reveton, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been around for many years and continue to cause damage. Modern versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, plus more as yet unnamed malware, not only perform encryption of on-line information but also infect all configured system restores and backups. Information synched to cloud environments can also be ransomed. In a poorly architected system, this can make any recovery hopeless and basically sets the network back to square one.

Getting back on-line programs and data following a crypto-ransomware outage becomes a race against time as the targeted organization struggles to contain the damage, clear the crypto-ransomware, and restore mission-critical operations. Because ransomware needs time to move laterally throughout a network, assaults are frequently sprung during weekends and nights, when successful attacks typically take more time to recognize. This compounds the difficulty of promptly marshalling and orchestrating a qualified mitigation team.

Progent has an assortment of support services for securing Lakeland businesses from crypto-ransomware penetrations. These include team member education to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat defense to identify and extinguish day-zero modern malware attacks. Progent also offers the services of expert ransomware recovery consultants with the track record and perseverance to reconstruct a compromised system as urgently as possible.

Progent's Ransomware Recovery Services
Subsequent to a ransomware event, sending the ransom in cryptocurrency does not ensure that merciless criminals will provide the keys to unencrypt all your data. Kaspersky Labs determined that seventeen percent of crypto-ransomware victims never recovered their information even after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms are commonly several hundred thousand dollars. For larger organizations, the ransom demand can reach millions. The alternative is to re-install the essential elements of your Information Technology environment. Without access to full system backups, this calls for a wide range of IT skills, top notch team management, and the ability to work non-stop until the task is completed.

For decades, Progent has made available professional Information Technology services for businesses across the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have attained advanced certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have earned internationally-renowned industry certifications including CISM, CISSP, ISACA CRISC, SANS GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent in addition has experience with financial systems and ERP applications. This breadth of expertise affords Progent the skills to knowledgably determine important systems and integrate the surviving parts of your IT system after a ransomware event and rebuild them into a functioning network.

Progent's ransomware team of experts uses best of breed project management applications to coordinate the complex restoration process. Progent understands the importance of acting swiftly and in unison with a client's management and IT staff to assign priority to tasks and to put essential applications back on line as soon as possible.

Case Study: A Successful Ransomware Attack Recovery
A customer sought out Progent after their company was taken over by Ryuk ransomware virus. Ryuk is thought to have been developed by North Korean state sponsored criminal gangs, possibly using strategies leaked from the U.S. NSA organization. Ryuk targets specific businesses with little ability to sustain operational disruption and is one of the most profitable examples of crypto-ransomware. Well Known victims include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturer based in the Chicago metro area and has about 500 workers. The Ryuk event had frozen all essential operations and manufacturing processes. Most of the client's backups had been directly accessible at the beginning of the attack and were destroyed. The client considered paying the ransom (in excess of two hundred thousand dollars) and praying for good luck, but in the end called Progent.


"I can't say enough in regards to the support Progent gave us during the most stressful time of (our) businesses survival. We would have paid the cyber criminals if not for the confidence the Progent experts provided us. That you were able to get our messaging and important applications back on-line sooner than seven days was amazing. Each staff member I interacted with or messaged at Progent was absolutely committed on getting us working again and was working 24 by 7 on our behalf."

Progent worked with the customer to quickly assess and assign priority to the critical systems that had to be restored in order to resume company operations:

  • Microsoft Active Directory
  • Exchange Server
  • Financials/MRP
To get going, Progent adhered to AV/Malware Processes event response industry best practices by halting the spread and cleaning up infected systems. Progent then began the process of bringing back online Microsoft Active Directory, the core of enterprise environments built on Microsoft technology. Microsoft Exchange messaging will not function without AD, and the businesses' MRP software utilized SQL Server, which requires Active Directory for security authorization to the information.

In less than 2 days, Progent was able to recover Active Directory services to its pre-intrusion state. Progent then helped perform setup and hard drive recovery of critical applications. All Exchange data and configuration information were usable, which facilitated the rebuild of Exchange. Progent was able to find local OST files (Outlook Email Offline Data Files) on user workstations to recover mail information. A recent offline backup of the customer's accounting/MRP systems made them able to recover these required applications back online for users. Although a large amount of work was left to recover fully from the Ryuk damage, essential systems were recovered quickly:


"For the most part, the assembly line operation showed little impact and we delivered all customer shipments."

Throughout the following month critical milestones in the recovery process were completed through close cooperation between Progent engineers and the customer:

  • Internal web sites were returned to operation with no loss of data.
  • The MailStore Server exceeding 4 million archived emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory Control functions were fully functional.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • Nearly all of the desktop computers were being used by staff.

"A huge amount of what transpired in the initial days is nearly entirely a fog for me, but my management will not soon forget the commitment each and every one of you put in to give us our company back. I have been working with Progent for at least 10 years, maybe more, and each time Progent has come through and delivered as promised. This event was no exception but maybe more Herculean."

Conclusion
A potential business-killing disaster was avoided by dedicated professionals, a broad range of IT skills, and close collaboration. Although in retrospect the crypto-ransomware penetration detailed here could have been disabled with advanced cyber security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff training, and well designed incident response procedures for information protection and applying software patches, the reality remains that state-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a crypto-ransomware virus, remember that Progent's team of experts has proven experience in crypto-ransomware virus blocking, remediation, and data disaster recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were involved), thanks very much for allowing me to get some sleep after we made it over the initial fire. Everyone did an fabulous effort, and if any of your team is around the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Lakeland
For ransomware cleanup consulting in the Lakeland metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Microsoft-Certified SQL consultants can provide an array of support services to assist small companies to plan, configure, manage, and repair SQL Server 2008 solutions in order to gain the optimum competitive benefit from this advanced relational database platform. In addition, Progent offers consulting expertise for system architecture, company-wide protection, and custom software development to optimize the business value of your computer network.

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    CRISC Certified Risk and Information Systems Control Analyst Professionals

    Progent offers the services of a CRISC-certified risk management expert to help you to design and implement an enterprise risk management strategy based on best practices promoted by CRISC and crafted to align with your organization's risk tolerance, business goals, and IT budget.

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    Progent can assist small and mid-size companies to plan, deploy and troubleshoot the infrastructure to support telecommuters.

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    Progent's engineers can deliver a range of network consulting services to assist companies of any size to install, manage, and support environments that incorporate desktops, notebooks, tablets, or smartphones powered by Windows 8.1. For enterprise customers, Progent's senior project managers can assist to set up test labs to evaluate Windows 8.1 and plan and manage Windows 8.1 migration projects based on leading practices.

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    Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants can provide online or on-premises configuration and debugging services to assist your organization to plan, configure, upgrade, optimize, administer and debug Aironet wireless access point deployments of any size or architecture. Progent's Cisco wireless controller consultants can also assist you to integrate your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise-wide connectivity solution that is easy to administer and expand. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most appropriate selection, placement and setup of Aironet Wi-Fi APs to accommodate your unique office layout, building structure, and anticipated workloads.

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    Before Progent's MOM-based solution, network issues were handled reactively, after users were impacted by them. With the help of proactive, computer generated alerts and trend analyses created by MOM, Progent is now able to fix system issues before they becomes critical enough to disrupt network uptime. Because of MOM, Progent can resolve incipient problems before clients know that the problems exist. Progent offers help for Microsoft Operations Manager 2005 and MOM 2000 to deliver small company IT systems enterprise-class reliability, safety and productivity.

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  • Technology Consulting Services VPN
    Integration Support VPN

    Cisco's security and offsite connectivity solutions for small to mid-size businesses offer a complete array of easy-to-administer protection hardware and software to help protect your entire network infrastructure. Cisco's VPN line includes routers, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's expert staff of consultants includes experienced engineers with Cisco's Certified Internetwork Expert and CCNP certifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco security technologies that fit best with your corporate goals.

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  • Specialists System Center 2016 Migration
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    Small to middle size businesses can now get all the advantages of Operations Manager and in addition have fast access to Progent's Microsoft and Cisco Certified network consulting experts. With Progent's economically priced network service programs, small and midsize businesses can choose a basic Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent supports Operations Manager 2007 to offer small company networks world-class availability, protection, and productivity.

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  • SCDPM 2012 Troubleshooting Specialist Urgent Remote Support SCDPM 2012 and Hyper-V
  • SCDPM and Windows Server 2012 Consulting Services Award Winning SCDPM and Windows Server 2012 Remote Technical Support
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  • SCVMM 2012 and Hyper-V Specialists SCVMM 2012 XenServer Support and Setup
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  • SQL Server 2014 and Hyper-V Computer Consultants Urgent Support Services SQL Server 2014 Performance Tuning

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    Progent can assist you to understand the wealth of subscription options offered with Microsoft 365, previously branded Office 365, and configure your network with Microsoft 365 in a way that delivers maximum business value. Progent supports cross-platform networks that incorporate Windows, macOS, and Linux operating systems. Progent can also help your business to create and maintain hybrid networks that transparently integrate on-premises and cloud-based products and services.

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    Cisco's Meraki MS family of access and aggregation switches are designed for environments ranging from small branches to large campuses. Progent's Cisco-certified consultants offer affordable online consulting to help you to design and implement a productive network architecture based on Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-based management architecture, set up policies to maintain compliance, create and validate a disaster recovery plan, and resolve technical issues related to any facet of your Meraki ecosystem. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to build a cohesive networking solution.

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  • Emergency Support Outsourcing ISR Routers
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    Cisco has designed a full product line of routers including appliances designed to deliver the protection, bandwidth, and availability required by organizations from small offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved reliability and system availability. Progent can show you how to choose and configure Cisco routers to establish a reliable infrastructure for your IT system and to make it economical to grow as you add new users, open new offices, install new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a range of routers powered by the Cisco IOS operating system, including the Cisco 800 family of small office routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for the network core, plus older 3600 and 3700 Routers.

  • SharePoint 2013 Community Sites Specialists Immediate SharePoint 2013 Office Web Apps Server Network Consultants
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    Fault Tolerant Colo Professionals

    Progent's Data Center professionals can show you how to find high availability data centers that meet the particular needs of your company. Fault tolerant off-site data centers are particularly attractive to small organizations because of their low cost and convenience compared to pursuing a do-it-yourself strategy. Trying to design an on-site data center with even a minimum degree of fault tolerance is too expensive for most small businesses. Progent can show you how to reap all the benefits of non-stop data centers and 24x7 colo sites by providing a full array of consulting and maintenance services.

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    Aironet 3700 Access Point On-site Technical Support

    Progent's Cisco CCIE Wi-Fi network infrastructure experts offer online or onsite integration and debugging services to help you to plan, implement, upgrade, tune, administer and troubleshoot Aironet wireless AP deployments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also help you to combine your wireless environment with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise-wide connectivity solution that is easy to administer and expand. Progent also offers affordable wireless site surveys to assist you to determine the most appropriate selection, location and setup of Aironet wireless access points to accommodate your specific workplace layout, construction, and anticipated workloads.

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  • Skype for Business and Active Directory Consulting Services Help and Support Skype for Business 2015

  • Integration Services Exchange 2016
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    Progent can assist your business in any and all facets of your upgrade to Exchange Server 2016 such as planning HA system topology for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; specifying storage capacity required for your VMs, databases and log files; configuring HLB for high-availability CAS services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation sent by each staff member to each customer. The practice of documenting and organizing service records allows more efficient service and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

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    Progent's Microsoft-certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and migration strategies, tune your infrastructure for local, multi-location, cloud-based, and hybrid datacenters, educate your IT management staff, develop an enterprise-wide security plan, streamline network administration, assist with application development, and build and validate a DR/BC plan.

  • Top Ranked System Center 2016 Orchestrator Technology Consulting System Center 2016 Endpoint Protection Consultants
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  • Windows Server 2008 Active Directory IT Services Urgent Microsoft Windows Server 2008 R2 Specialists

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help you to halt the spread of an ongoing ransomware attack. Call 800-462-8800

  • Windows Server 2008 R2 Specialists Windows Server 2008 Hyper-VI Information Technology Consulting
  • Windows Server 2012 Service Providers Windows Server 2016 Support Company Lakeland
  • Windows Server 2019 Virtual Machine Computer Engineer Immediate Windows 2019 Outsourcing
  • Windows Server 2022 Storage Spaces Direct Support and Integration Professional Windows Server 2022 Clusters Sets
  • Windows and Linux Troubleshooting Windows, Linux, UNIX, Solaris Consulting
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