Ransomware Hot Line: 800-993-9400

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. Because of this, ransomware attacks are commonly launched on weekends and at night, when support staff are likely to take longer to recognize a break-in and are least able to mount a quick and forceful defense. The more lateral movement ransomware is able to achieve inside a victim's system, the longer it will require to recover basic operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the urgent first step in responding to a ransomware assault by putting out the fire. Progent's online ransomware engineer can help businesses in the Chandler metro area to identify and quarantine breached devices and guard clean resources from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Recovery Services Offered in Chandler
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and attack any accessible system restores and backups. Data synched to the cloud can also be impacted. For a poorly defended network, this can make system restoration almost impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a ransom fee for the decryption tools required to unlock scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and hackers require an extra payment in exchange for not posting this information on the dark web. Even if you can rollback your network to an acceptable date in time, exfiltration can be a big problem depending on the nature of the stolen data.

The recovery process after a ransomware attack has a number of distinct phases, the majority of which can be performed in parallel if the response team has a sufficient number of people with the required experience.

  • Containment: This time-critical initial step requires blocking the sideways progress of the attack within your network. The longer a ransomware attack is allowed to go unchecked, the longer and more costly the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Quarantine activities include isolating infected endpoint devices from the network to restrict the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This covers bringing back the network to a basic acceptable level of capability with the shortest possible downtime. This process is usually at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also requires the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and line-of-business applications, network architecture, and safe endpoint access management. Progent's ransomware recovery experts use advanced collaboration platforms to organize the complicated recovery effort. Progent understands the importance of working rapidly, tirelessly, and in concert with a client's management and network support staff to prioritize tasks and to put vital services back online as fast as possible.
  • Data recovery: The work required to recover data impacted by a ransomware assault depends on the state of the systems, how many files are encrypted, and what recovery techniques are required. Ransomware assaults can destroy pivotal databases which, if not gracefully closed, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical applications depend on SQL Server. Often some detective work may be required to find clean data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and laptops that were not connected at the time of the assault.
  • Setting up modern AV/ransomware defense: Progent's ProSight ASM gives small and mid-sized businesses the benefits of the identical AV tools used by some of the world's biggest corporations including Walmart, Citi, and Salesforce. By delivering in-line malware filtering, detection, containment, restoration and forensics in a single integrated platform, Progent's ASM reduces total cost of ownership, simplifies administration, and promotes rapid operational continuity. The next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance provider, if any. Services include determining the kind of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement with the victim and the cyber insurance carrier; negotiating a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryption tool; debugging decryption problems; creating a clean environment; remapping and connecting drives to reflect precisely their pre-attack condition; and reprovisioning physical and virtual devices and services.
  • Forensic analysis: This process is aimed at uncovering the ransomware attack's progress throughout the network from beginning to end. This audit trail of how a ransomware attack progressed through the network helps your IT staff to evaluate the damage and highlights vulnerabilities in policies or work habits that should be corrected to prevent future breaches. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensics is typically assigned a top priority by the cyber insurance provider. Because forensic analysis can take time, it is critical that other important activities such as business continuity are performed in parallel. Progent has a large team of information technology and cybersecurity professionals with the knowledge and experience required to perform the work of containment, business resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered remote and on-premises network services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes consultants who have earned high-level certifications in core technology platforms including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications including CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also offers guidance in financial management and ERP software. This scope of skills gives Progent the ability to salvage and consolidate the surviving pieces of your IT environment after a ransomware intrusion and rebuild them quickly into a viable system. Progent has collaborated with leading insurance carriers including Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Services in Chandler
For ransomware system restoration consulting services in the Chandler area, phone Progent at 800-993-9400 or visit Contact Progent.



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    Microsoft SQL Server 2016 offers significant enhancements in speed, capacity, data security, high-availability, mobile computing integration, and built-in business intelligence. Innovations include PolyBase for handling SQL and NoSQ databases simultaneously for data warehousing, R language support, Always Encrypted mode, Mobile Reports, and centralized control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises support to assist businesses of any size to deploy, administer or debug any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics CRM and GP, Skype for Business, and SCOM.

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    Nagios for Linux Engineers

    Network monitoring commonly consists of tracking a networkís resource usage in order to identify throughput bottlenecks or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring utilities that work under Linux or UNIX and can be deployed to observe mixed-platform networks where UNIX and Windows coexist. Progent's system integration engineers can show you how to take advantage of both these tools to tune and troubleshoot your network. Progent's Linux support professionals offer small companies and programmers assistance with managing and servicing UNIX and Linux networks that coexist with Microsoft-based products.

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    Meraki MR18 Access Point Online Support Services

    Progent's Cisco-Meraki Wi-Fi access point consultants can help you to design, set up, administer and debug Cisco's Meraki-based Wi-Fi networks for environments from a small office to a campus or a nationwide enterprise. Progent can also assist clients to integrate other Cisco appliances for unified management.

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    Microsoft Certified Expert Windows 10 Upgrade Specialist

    Progent's Microsoft-certified consultants can assist businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from any older version of Microsoft Windows. Online and onsite assessment and migration support for Microsoft Windows 10 available from Progent's consultants include Return on Investment analysis, project management, compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud solutions, mobile device management and synchronization, teleworker access, security and compliance, automated deployment and administration, network infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for network management staff and end users, and post-migration consulting support.

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    WLAN controller Integration Support

    Cisco's Catalyst Wi-Fi controllers simplify the administration of wireless LANs by unifying the provisioning and management of Wi-Fi access points, optimizing wireless performance by limiting the impact of radio frequency congestion, enhancing wireless availability with fast failover, and strengthening security by identifying cyber threats and analyzing traffic content according to user class and location. Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controllers to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to administer and debug your current Cisco Wi-Fi solution or implement an efficient transition to Cisco's latest Wi-Fi controller solutions.

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    Hyper-V 3.0 Server Computer Engineer

    Widows Server 2012 R2 Hyper-V enhances server virtualization in important areas including secure multitenancy, flexible infrastructure, cloud readiness, scalability and performance, and high availability. Progent's Microsoft-certified consultants can help your company to take advantage of Windows Server 2012 R2 Hyper-V to install and manage virtual servers to reduce network expenses and enhance productivity.

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    Dynamics GP 2013 Support and Integration

    Progentís Microsoft certified consultants provide a variety of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP is a Microsoft accounting platform and corporate management solution based, like all Microsoft financial solutions, on the scalable and popular platform of Windows technology. Microsoft Dynamics GP 2010, the latest edition of Microsoft financial software in the Dynamics GP/Great Plains family, offers a cost-effective tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Dynamics GP is easy to deploy and configure, and with its modular design you are able to license only the capability you currently need, with the ability to expand users and enlarge capabilities when necessary. Progentís Microsoft Dynamics GP/Great Plains Software support engineers can show you how to deploy, customize and manage Microsoft Dynamics GP 2010 as well as older editions of Dynamics GP/Great Plains.

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  • Small Business 300 Access Point Consulting Small Business WAP100 AP Integration Services
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  • Lync Server 2013 and SQL Server Consulting
    Lync Server 2013 conference bridges Consultant

    Lync Server 2013, renamed Skype for Business, enables businesses of any size to build a centrally managed and protected communications ecosystem that permits the modern BYOD computing style with instant messaging, real-time presence, web conferencing with app sharing, and both IP and PSTN telephony across a wide assortment of stationary PCs and handheld endpoints. Progent's certified Lync 2013 consultants and system architects can assist your company to assess the advantages of Lync 2013, design an on-premises, cloud-based (with Lync Online) or hybrid topology suitable for your current and future goals, implement Lync Server 2013 in a way that expedites your return on investment, and provide custom online and on-premises training to your management team and end users. Progent has in-depth expertise in key pieces of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync Server 2013 with key Office and Office 365 applications including Outlook clients and PowerPoint.

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  • Windows 10 Cortana Technology Consulting Services
    Consultant Services Microsoft Windows 10 SCCM

    Progent's Microsoft-certified consultants can help organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Microsoft Windows. Remote and onsite evaluation and upgrade support for Windows 10 provided by Progent's consultants include ROI analysis, project coordination, compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid integration, mobile management, telecommuter access, data and identity security, automated deployment and administration, network optimization, Wi-Fi support, business continuity planning, custom training for IT support personnel and end users, and ongoing Call Center support services.

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  • Network Consultant Catalyst 3650 Switch
    CCIE Expert Certified Catalyst Ethernet Switch Computer Consulting

    With Catalyst switches for small and mid-size businesses, Cisco enables companies to realize the full advantages of bringing smart traffic control to their networks. Cisco's switch product line allows you to enable features to make your network infrastructure highly robust to handle time-critical needs, expandable to support future growth, safe enough to protect confidential information, and capable of prioritizing and controlling all traffic to optimize network performance. Progent's CCIE certified consultants can help you pick out and deploy Cisco switches appropriate for your business. In addition, Progent's CISM and CISSP certified security specialists can show you how to create a comprehensive security plan and configure Cisco Catalyst switches so they powerfully support your security strategy. Cisco Catalyst switches that Progent supports include the Cisco Catalyst 2940 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4900 switches, and Catalyst 6500 Series Switches.

  • Windows 8.1 Work Folders Support Services Microsoft Windows 8.1 Migration Professional
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  • Windows Server 2012R2 Online Support Services Windows Server 2012R2 Virtual Fibre Channel Support

  • Online Support Catalyst Wi-Fi 6 AP Placement
    Catalyst 9117 Access Point Computer Consultants

    Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 WAP experts offer economical online and on-premises support for Catalyst Wi-Fi 6 wireless access points (WAPs).

  • Windows Server 2012R2 Server Manager Online Support Microsoft Certified Windows Server 2012 R2 Storage Spaces Support Outsourcing
  • Windows Server Hyper-V 2016 Private Cloud Network Consultants Top Hyper-V 2016 Shielded VMs Specialists
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  • Database Applications Consultant Services
    Database Application Development Consultant Services

    Progent's certified database consultants can provide small and midsize businesses remote support for leading RDBMS platforms including MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Support services available from Progent include installation and configuration, database architecture and coding, administration support, synchronization solutions, capacity planning, performance optimization, migration, security and compliance, backup/restore systems, troubleshooting, and training.

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  • Microsoft Dynamics GP Upgrade Planning Specialists
    Microsoft Dynamics GP Migration Planning Professional

    Progent's consultants have supported Dynamics GP and Great Plains ERP software for nearly two decades and Progent has provided system integration, software development, training, and troubleshooting services since the platform's debut. Progent can provide advanced expertise for updating legacy Dynamics GP ERP systems. Progent can assist your business to design, pilot, and carry out an efficient migration from a a legacy version to the current edition of Microsoft Dynamics GP.


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