Ransomware Hot Line: 800-993-9400
24x7 Remote Access to a Senior Ransomware Consultant
Ransomware needs time to steal its way through a target network. Because of this, ransomware attacks are commonly launched on weekends and at night, when support staff are likely to take longer to recognize a break-in and are least able to mount a quick and forceful defense. The more lateral movement ransomware is able to achieve inside a victim's system, the longer it will require to recover basic operations and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to guide organizations to carry out the urgent first step in responding to a ransomware assault by putting out the fire. Progent's online ransomware engineer can help businesses in the Chandler metro area to identify and quarantine breached devices and guard clean resources from being penetrated.
If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.
Progent's Ransomware Recovery Services Offered in Chandler
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and attack any accessible system restores and backups. Data synched to the cloud can also be impacted. For a poorly defended network, this can make system restoration almost impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a ransom fee for the decryption tools required to unlock scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and hackers require an extra payment in exchange for not posting this information on the dark web. Even if you can rollback your network to an acceptable date in time, exfiltration can be a big problem depending on the nature of the stolen data.
The recovery process after a ransomware attack has a number of distinct phases, the majority of which can be performed in parallel if the response team has a sufficient number of people with the required experience.
- Containment: This time-critical initial step requires blocking the sideways progress of the attack within your network. The longer a ransomware attack is allowed to go unchecked, the longer and more costly the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Quarantine activities include isolating infected endpoint devices from the network to restrict the contagion, documenting the IT system, and protecting entry points.
- System continuity: This covers bringing back the network to a basic acceptable level of capability with the shortest possible downtime. This process is usually at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also requires the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and line-of-business applications, network architecture, and safe endpoint access management. Progent's ransomware recovery experts use advanced collaboration platforms to organize the complicated recovery effort. Progent understands the importance of working rapidly, tirelessly, and in concert with a client's management and network support staff to prioritize tasks and to put vital services back online as fast as possible.
- Data recovery: The work required to recover data impacted by a ransomware assault depends on the state of the systems, how many files are encrypted, and what recovery techniques are required. Ransomware assaults can destroy pivotal databases which, if not gracefully closed, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical applications depend on SQL Server. Often some detective work may be required to find clean data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and laptops that were not connected at the time of the assault.
- Setting up modern AV/ransomware defense: Progent's ProSight ASM gives small and mid-sized businesses the benefits of the identical AV tools used by some of the world's biggest corporations including Walmart, Citi, and Salesforce. By delivering in-line malware filtering, detection, containment, restoration and forensics in a single integrated platform, Progent's ASM reduces total cost of ownership, simplifies administration, and promotes rapid operational continuity. The next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the cyber insurance provider, if any. Services include determining the kind of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement with the victim and the cyber insurance carrier; negotiating a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryption tool; debugging decryption problems; creating a clean environment; remapping and connecting drives to reflect precisely their pre-attack condition; and reprovisioning physical and virtual devices and services.
- Forensic analysis: This process is aimed at uncovering the ransomware attack's progress throughout the network from beginning to end. This audit trail of how a ransomware attack progressed through the network helps your IT staff to evaluate the damage and highlights vulnerabilities in policies or work habits that should be corrected to prevent future breaches. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensics is typically assigned a top priority by the cyber insurance provider. Because forensic analysis can take time, it is critical that other important activities such as business continuity are performed in parallel. Progent has a large team of information technology and cybersecurity professionals with the knowledge and experience required to perform the work of containment, business resumption, and data restoration without interfering with forensics.
Progent has delivered remote and on-premises network services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes consultants who have earned high-level certifications in core technology platforms including Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications including CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also offers guidance in financial management and ERP software. This scope of skills gives Progent the ability to salvage and consolidate the surviving pieces of your IT environment after a ransomware intrusion and rebuild them quickly into a viable system. Progent has collaborated with leading insurance carriers including Chubb to assist businesses recover from ransomware attacks.
Contact Progent for Ransomware Cleanup Services in Chandler
For ransomware system restoration consulting services in the Chandler area, phone Progent at 800-993-9400 or visit Contact Progent.