Besides providing rapid access to high-level network professionals and subject matter experts to assist San Jose, California businesses to resolve specific technical problems or longer-term initiatives, Progent offers temporary supplemental staffing to deal with more broadly defined services such as desktop support, network administration, and Help Desk services. Short-term staffing makes it possible for organizations to deal with expected or unexpected increases in demand for IT personnel, which may result from situations like company mergers, site moves, technology upgrades, business process changes like telecommuting, disaster response, seasonal variations, or regulatory mandates. Short-term staffing can also cover voids resulting from the absence of full-time staff members because of scheduled vacations, health issues, termination, or other reasons.

Advantages of Progent's Temporary Staffing Services
Progent's temporary staff augmentation services give organizations the flexibility to react to surges in demand for network services without dealing with the expense and delays that come with identifying and hiring professional IT personnel and without the burden of adding to your full-time head count.

Key aspects of Progent's temporary staff augmentation services include:

  • Fast availability of seasoned network professionals
  • Simple engagement, cessation, and re-engagement of services
  • Transparent augmentation of your in-house network support team
  • Comprehensive reporting of services performed
  • Available escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled fast
  • Close relationship with a top-level, full-spectrum source for network support
Progent's Co-managed Help Desk Call Center Service
Progent's co-managed Help Desk service is a proven on-going staff expansion option that allows IT organizations to divide the work of Help Desk Call Center support transparently between their internal IT staff and Progent's nationwide pool of technical support experts. Working as a seamless supplement of your full-time Call Center, Progent's co-managed Call Center program is a collaborative service solution based on by the leading group professional services platform for streamlining, service calls, generating tickets, assigning ownership, tracking responses, and producing management reports.

Why Choose Progent?
Progent has two decades of background delivering online and on-premises IT services for businesses throughout the United States. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISA, and GIAC. Learn more details about Progent's industry certifications.

Progent's Practice Areas for San Jose, California Organizations
Progent's nationwide roster of certified engineers can provide San Jose, California companies a wide array of online technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for network service organizations include:

Contact Progent for Temporary Staff Augmentation for San Jose, California Companies
To learn more details about Progent's short-term supplemental staffing services for San Jose, California companies, call 800-993-9400 or visit Contact Progent.