Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when support personnel are likely to be slower to recognize a break-in and are less able to organize a quick and forceful response. The more lateral progress ransomware can make within a victim's system, the more time it takes to restore core operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to complete the urgent first phase in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware experts can help businesses in the Providence area to identify and quarantine infected servers and endpoints and guard clean resources from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Providence
Current variants of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online files and infiltrate any accessible system restores. Files synched to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery almost impossible and basically throws the IT system back to square one. So-called Threat Actors, the cybercriminals responsible for ransomware assault, insist on a ransom fee for the decryption tools needed to recover scrambled files. Ransomware attacks also try to exfiltrate files and hackers demand an additional payment in exchange for not publishing this information or selling it. Even if you are able to rollback your network to an acceptable point in time, exfiltration can be a major issue according to the sensitivity of the downloaded information.

The restoration work subsequent to ransomware attack has a number of distinct stages, most of which can be performed in parallel if the recovery workgroup has a sufficient number of people with the necessary skill sets.

  • Containment: This time-critical initial response involves blocking the sideways progress of ransomware across your IT system. The more time a ransomware assault is permitted to go unchecked, the more complex and more costly the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment processes include isolating affected endpoint devices from the network to block the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a minimal acceptable degree of functionality with the shortest possible delay. This effort is typically the top priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and mission-critical applications, network architecture, and secure remote access management. Progent's recovery team uses state-of-the-art workgroup platforms to organize the complex recovery process. Progent appreciates the importance of working quickly, tirelessly, and in concert with a customer's management and IT staff to prioritize activity and to get critical services on line again as fast as possible.
  • Data recovery: The work necessary to recover files impacted by a ransomware assault depends on the condition of the systems, the number of files that are encrypted, and which restore techniques are needed. Ransomware attacks can take down critical databases which, if not gracefully shut down, might have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Some detective work may be required to locate undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and notebooks that were off line during the assault.
  • Deploying modern antivirus/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the same AV tools implemented by many of the world's biggest enterprises including Netflix, Visa, and Salesforce. By providing real-time malware blocking, detection, mitigation, repair and forensics in a single integrated platform, ProSight Active Security Monitoring lowers TCO, simplifies management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a certified SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Activities include determining the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement amount with the victim and the insurance carrier; negotiating a settlement and schedule with the hacker; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; receiving, reviewing, and using the decryptor utility; troubleshooting decryption problems; building a clean environment; remapping and reconnecting drives to match precisely their pre-attack condition; and recovering physical and virtual devices and software services.
  • Forensic analysis: This activity involves uncovering the ransomware attack's progress throughout the network from start to finish. This audit trail of the way a ransomware attack travelled through the network assists your IT staff to evaluate the damage and highlights weaknesses in rules or processes that need to be rectified to avoid future break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for anomalies. Forensic analysis is commonly given a top priority by the insurance carrier. Since forensics can take time, it is essential that other important activities like operational resumption are performed in parallel. Progent has a large roster of information technology and cybersecurity experts with the knowledge and experience required to perform the work of containment, business continuity, and data recovery without interfering with forensics.
Progent's Background
Progent has provided remote and on-premises IT services throughout the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have earned advanced certifications in core technologies including Cisco networking, VMware virtualization, and major Linux distros. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning application software. This breadth of skills gives Progent the ability to salvage and integrate the undamaged pieces of your network following a ransomware assault and reconstruct them quickly into a viable network. Progent has worked with leading cyber insurance carriers like Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Consulting Services in Providence
For ransomware recovery services in the Providence metro area, call Progent at 800-462-8800 or see Contact Progent.

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    Progentís Wireless Consulting Services offer a convenient, economical option for businesses of all sizes to configure, manage, monitor and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can help you plan and install hardware like Cisco's Aironet and Meraki access points and wireless controllers. For mobile email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

  • Technical Consultant Unified CM and Microsoft Office 24x7 Troubleshooting Unified CM and Exchange
  • Technology Consulting Services Juniper Firewalls NetScreen Consultants
  • Technology Professional BES Express 24-7 BES Express Consulting Services
  • Technology Professional Flexential Internet Data Center Flexential Colocation Center Professional
  • Top Microsoft Exchange 2007 Specialists Exchange 2007 Edge Server Support Services
  • Top Online Support Services Microsoft GP/Great Plains Technical Support Services Microsoft Dynamics GP
  • Top Quality Internet Security and Acceleration Server 2006 IT Consulting ISA 2006 Firewall Professionals
  • Top Ranked Microsoft Certified Partner Service Desk Support Online Consulting Support Desk Services Network Engineer
  • Top Rated Remote Workers Data Protection Configuration Remote Support Work at Home Data Protection

  • Double Take Replication Manager Online Technical Support
    Double-Take Backup Specialists

    DoubleTake/Carbonite Software publishes a selection of tools intended to deliver small and midsize companies a variety of affordable alternatives for replicating and restoring vital workloads including Exchange, SQL, Blackberry, and SharePoint. Progentís business continuity planning consultants have in-depth experience integrating DoubleTake/Carbonite technology into small company information systems to achieve a high state of availability and disaster recovery capability at a budget-friendly cost.

  • Urgent MCP Computer Consultant GIAC Small Office Network Consultant
  • Urgent Microsoft Windows 7 Upgrade Support and Setup Microsoft Windows 7 Upgrade IT Consulting
  • WatchGuard Firebox T-Series Firewall Security Contractors WatchGuard Firebox M570 Firewall Secure
  • White Papers IT Outsourcing Example White Paper IT Outsourcing and Co-sourcing
  • Windows Server Essentials Remote Web Access Consultants 24/7 Consultancy Microsoft Windows Server 2012 R2 Essentials
  • macOS Remote Consultant macOS Technical Support Professionals

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