Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware requires time to steal its way across a network. For this reason, ransomware assaults are typically unleashed on weekends and at night, when IT staff may take longer to become aware of a breach and are least able to mount a rapid and forceful response. The more lateral movement ransomware can manage within a victim's network, the more time it will require to recover basic IT services and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to help you to carry out the urgent first step in mitigating a ransomware assault by containing the malware. Progent's remote ransomware engineers can help organizations in the Reston metro area to identify and isolate breached servers and endpoints and protect clean resources from being compromised.
If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Reston
Current strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and attack any available system restores. Data synched to the cloud can also be corrupted. For a vulnerable environment, this can make system recovery almost impossible and basically sets the datacenter back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a ransom fee in exchange for the decryptors needed to recover encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") information and hackers require an additional settlement in exchange for not posting this information on the dark web. Even if you can restore your network to an acceptable date in time, exfiltration can pose a major issue according to the sensitivity of the stolen information.
The restoration process after a ransomware attack has several crucial phases, the majority of which can proceed in parallel if the response team has a sufficient number of people with the necessary experience.
- Containment: This urgent first step involves arresting the sideways progress of ransomware within your IT system. The more time a ransomware assault is permitted to run unrestricted, the more complex and more costly the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment activities include isolating affected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and securing entry points.
- System continuity: This covers bringing back the network to a basic useful degree of functionality with the shortest possible downtime. This process is typically the top priority for the targets of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and mission-critical applications, network topology, and protected remote access management. Progent's recovery experts use state-of-the-art collaboration platforms to coordinate the multi-faceted recovery effort. Progent understands the importance of working rapidly, continuously, and in concert with a client's managers and network support group to prioritize activity and to put critical resources back online as quickly as feasible.
- Data recovery: The work required to restore data impacted by a ransomware assault depends on the state of the network, the number of files that are encrypted, and which restore methods are required. Ransomware attacks can take down key databases which, if not carefully shut down, might need to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on Active Directory, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Some detective work could be needed to locate undamaged data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on staff desktop computers and laptops that were off line during the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators or root users.
- Implementing modern AV/ransomware protection: ProSight ASM utilizes SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the same anti-virus tools used by some of the world's largest enterprises including Walmart, Visa, and NASDAQ. By delivering real-time malware filtering, identification, mitigation, recovery and analysis in one integrated platform, ProSight ASM lowers total cost of ownership, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the insurance carrier, if any. Activities include determining the type of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement with the ransomware victim and the insurance carrier; negotiating a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; receiving, reviewing, and using the decryptor utility; debugging failed files; building a clean environment; mapping and reconnecting datastores to reflect exactly their pre-encryption state; and reprovisioning physical and virtual devices and software services.
- Forensics: This activity involves discovering the ransomware attack's storyline throughout the network from start to finish. This audit trail of how a ransomware attack progressed within the network helps your IT staff to evaluate the damage and uncovers vulnerabilities in policies or processes that should be corrected to avoid future breaches. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to detect anomalies. Forensics is usually given a top priority by the insurance provider. Because forensics can take time, it is critical that other key recovery processes like operational continuity are performed concurrently. Progent maintains an extensive roster of IT and data security professionals with the knowledge and experience needed to carry out activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and on-premises network services across the United States for more than two decades and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes professionals who have earned advanced certifications in core technology platforms including Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications such as CISM, CISSP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial and ERP application software. This breadth of expertise gives Progent the ability to identify and consolidate the surviving parts of your IT environment following a ransomware intrusion and reconstruct them quickly into a viable system. Progent has worked with leading insurance providers like Chubb to assist organizations clean up after ransomware assaults.
Contact Progent for Ransomware Cleanup Consulting Services in Reston
For ransomware system restoration consulting services in the Reston area, phone Progent at 800-462-8800 or see Contact Progent.