Alpharetta 24-Hour Emergency CryptoLocker
Computer Malware Assessment and Recovery Consultants
For Business Essential Computer Networks
Case Study: CryptoLocker Malware Removal and Business Recovery
Ransomware : Your Feared IT Disaster
Ransomware has become a modern cyberplague that poses an existential danger for organizations poorly prepared for an attack. Different versions of crypto-ransomware such as Reveton, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for a long time and still inflict destruction. More recent versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim, plus more unnamed viruses, not only do encryption of online critical data but also infiltrate many available system protection. Data replicated to off-site disaster recovery sites can also be corrupted. In a vulnerable system, it can make any restoration hopeless and basically knocks the datacenter back to zero.
Restoring services and data after a ransomware attack becomes a race against the clock as the victim tries its best to contain the damage, remove the crypto-ransomware, and resume mission-critical operations. Due to the fact that ransomware needs time to move laterally, attacks are frequently sprung at night, when successful attacks tend to take longer to detect. This multiplies the difficulty of rapidly assembling and orchestrating a capable mitigation team.
Progent provides an assortment of solutions for securing businesses from crypto-ransomware events. Among these are staff education to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, plus setup and configuration of modern security solutions with AI capabilities from SentinelOne to identify and suppress day-zero cyber attacks quickly. Progent in addition can provide the services of seasoned ransomware recovery engineers with the skills and perseverance to restore a compromised environment as rapidly as possible.
Progent's Ransomware Restoration Help
Subsequent to a crypto-ransomware attack, sending the ransom demands in cryptocurrency does not guarantee that cyber criminals will provide the keys to decipher any of your data. Kaspersky determined that 17% of ransomware victims never restored their files after having sent off the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms are often several hundred thousand dollars. For larger organizations, the ransom demand can be in the millions of dollars. The other path is to re-install the key parts of your IT environment. Without access to essential information backups, this calls for a wide range of IT skills, professional project management, and the capability to work continuously until the recovery project is completed.
For two decades, Progent has offered expert IT services for businesses across the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded top certifications in important technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity engineers have earned internationally-renowned industry certifications including CISM, CISSP, CRISC, GIAC, and CMMC 2.0. (See Progent's certifications). Progent in addition has expertise with financial management and ERP application software. This breadth of expertise gives Progent the capability to efficiently ascertain necessary systems and re-organize the remaining pieces of your IT system after a ransomware penetration and assemble them into a functioning system.
Progent's recovery group uses powerful project management applications to orchestrate the complex restoration process. Progent understands the importance of acting swiftly and together with a client's management and Information Technology team members to prioritize tasks and to get key systems back on-line as fast as possible.
Client Story: A Successful Ransomware Intrusion Restoration
A small business engaged Progent after their network was attacked by the Ryuk ransomware. Ryuk is thought to have been created by Northern Korean state sponsored hackers, possibly adopting algorithms exposed from the U.S. NSA organization. Ryuk attacks specific companies with little or no tolerance for operational disruption and is one of the most profitable incarnations of ransomware. Headline targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing business located in Chicago and has about 500 staff members. The Ryuk intrusion had disabled all company operations and manufacturing processes. The majority of the client's information backups had been directly accessible at the start of the intrusion and were encrypted. The client was actively seeking loans for paying the ransom (exceeding two hundred thousand dollars) and wishfully thinking for good luck, but in the end reached out to Progent.
Progent worked together with the customer to rapidly determine and assign priority to the most important elements that needed to be addressed in order to continue company functions:
- Windows Active Directory
- Microsoft Exchange Email
- Accounting and Manufacturing Software
Within 2 days, Progent was able to restore Active Directory services to its pre-virus state. Progent then initiated setup and storage recovery of critical systems. All Exchange data and configuration information were intact, which accelerated the restore of Exchange. Progent was able to find local OST data files (Outlook Offline Data Files) on user desktop computers and laptops in order to recover mail data. A not too old offline backup of the customer's accounting software made them able to recover these vital applications back online. Although a lot of work still had to be done to recover totally from the Ryuk event, the most important systems were returned to operations quickly:
Throughout the next few weeks key milestones in the recovery process were completed through tight collaboration between Progent team members and the client:
- Internal web applications were restored without losing any information.
- The MailStore Microsoft Exchange Server exceeding 4 million historical emails was brought online and available for users.
- CRM/Product Ordering/Invoicing/Accounts Payable/AR/Inventory capabilities were fully functional.
- A new Palo Alto 850 firewall was installed.
- 90% of the desktop computers were being used by staff.
Conclusion
A potential business-killing disaster was averted with dedicated professionals, a wide spectrum of knowledge, and close teamwork. Although in analyzing the event afterwards the ransomware virus penetration detailed here would have been prevented with advanced security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, team training, and properly executed incident response procedures for data backup and keeping systems up to date with security patches, the reality is that state-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware virus, remember that Progent's roster of experts has proven experience in crypto-ransomware virus defense, cleanup, and file recovery.
To read or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)
Additional Ransomware Protection Services Available from Progent
Progent can provide companies in Alpharetta a variety of remote monitoring and security assessment services designed to assist you to minimize your vulnerability to ransomware. These services incorporate next-generation AI technology to uncover new variants of crypto-ransomware that can evade traditional signature-based security solutions.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so that any potential problems can be addressed before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring services. - ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Desktops
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your network, server, and desktop devices by offering an environment for performing common time-consuming tasks. These include health monitoring, update management, automated repairs, endpoint setup, backup and restore, anti-virus defense, remote access, built-in and custom scripts, asset inventory, endpoint status reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alert to your designated IT management staff and your Progent consultant so emerging issues can be fixed before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services. - ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services. - ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of real-time and in-depth management reporting utilities designed to work with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications. - ProSight Data Protection Services (DPS): Managed Backup and Recovery Services
Progent has worked with leading backup software companies to create ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and enable transparent backup and rapid recovery of vital files/folders, applications, system images, plus VMs. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or software bugs. Managed backup services available in the ProSight DPS product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your IT environment. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering. - ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured online account and give your password you are asked to verify your identity on a device that only you have and that uses a different network channel. A wide selection of out-of-band devices can be utilized for this added form of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may register several validation devices. To find out more about Duo identity validation services, see Cisco Duo MFA two-factor authentication services. - Progent's Outsourced/Shared Help Center: Support Desk Managed Services
Progent's Support Center managed services permit your IT staff to outsource Call Center services to Progent or split activity for Help Desk services transparently between your internal network support team and Progent's nationwide roster of certified IT service engineers and subject matter experts. Progent's Shared Help Desk Service offers a seamless supplement to your in-house IT support team. End user access to the Service Desk, delivery of support, issue escalation, ticket generation and tracking, efficiency metrics, and maintenance of the support database are cohesive regardless of whether issues are resolved by your internal support resources, by Progent, or a mix of the two. Find out more about Progent's outsourced/co-managed Help Desk services. - Progent Active Defense Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
Progent's Active Protection Against Ransomware is an endpoint protection (EPP) managed service that incorporates next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV tools. Progent ASM services protect on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ransomware protection and cleanup services. - ProSight IT Asset Management: Network Documentation Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service. - Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your IT environment, Progent's patch management services permit your IT staff to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management services. - ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services. - ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to defend physical and virtual endpoint devices against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery. - ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent'sProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
An index of content::
Postini Technology
Anti-Spam Consulting
E-Mail Guard is Progent's affordable spam filtering and virus defense managed service that offers small businesses enterprise-quality protection from spam, viruses, DHA attacks, and other forms of email-borne assaults on IT systems. E-Mail Guard is built on Postini's perimeter management technology, a sophisticated suite of web-managed anti-spam and antivirus services that ward off email attacks before they can penetrate the corporate firewall. Perimeter Manager also lets administrators monitor and control their email application, irrespective of server platform, hardware type, or geographic location.
Catalyst Switch IOS-XR Information Technology Consulting
Specialists Catalyst 6500 Switch
With Catalyst switches for small and medium-sized companies, Cisco allows organizations to gain the full advantages of adding intelligence into their IT infrastructures. Cisco's Catalyst switch product line allows you to enable features to make your IT network highly available to accommodate time-critical requirements, scalable to facilitate growth, safe enough to guard restricted information, and capable of prioritizing and managing all traffic to streamline network operations. Progent's CCIE and CCNP certified consultants can help you select and deploy Cisco Catalyst switches that make sense for your company. Also, Progent's CISM and CISSP certified security consultants can show you how to create a strategic security plan and set up Catalyst switches so they powerfully support your security strategy. Cisco Catalyst switching products that Progent supports include Cisco's Catalyst 2950 switches, Catalyst 3560 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 switches.
Remote Support Network Engineer
24/7 24x7 Support Computer Consultants
For medium-size businesses who need network support, Progent offers a variety of alternatives such as local service, remote assistance, off-site Call Center, round-the-clock support with remote network monitoring, emergency staffing, business relocation services, software development, and professional consulting. For midsize companies in California or other areas serviced by Progent's onsite consultants, Progent offers expert in-person support for fixing technical problems rapidly and affordably.
Symantec VPN Technology Consulting Services
Firewall Support Symantec Raptor
Progent's Symantec consultants can assist you to maintain discontinued Symantec firewall and Symantec VPN products including the Symantec Raptor and VelociRaptor family or help you upgrade to more recent firewall solutions. Progent can also enable you to design and implement a complete security strategy that can include firewall and VPN devices and utilities, managed security and network protection services, system monitoring software, and formal policies and processes. Progent has the expertise to be your one-stop resource for on-going technical support, maintenance, education, and security consulting.
Consultant Branch Office
24-7 Online Help Branch Location
Years of background providing Microsoft support and Cisco technology consulting has enabled Progent to develop a unique capability for supporting branch offices that need IT service with the responsiveness common to with small organizations but which includes effective client interaction, thorough documentation, and compliance with corporate IT protocols. If your enterprise maintains a sales office located anywhere in California or any area covered by Progent's engineers, Progent can provide a wide array of onsite and off-site IT consulting services and system design assistance.
24x7 On-site Support ISA Server 2006
ISA 2006 Remote Technical Support
Microsoft ISA 2006 is a multi-functional edge gateway that offers a powerful application layer firewall, virtual private network, and web caching platform for securing the Internet-facing networks of any organization against a wide variety of attacks. Progent's certified Internet Security and Acceleration Server 2006 engineers can show you how to design, cost-justify, pilot, install, configure and support the any edition of ISA Server on your network.
Google Cloud Dialogflow Services
Google Cloud Access Management Consultants
Progent offers affordable online and onsite support to help businesses of any size to migrate any part of their critical IT infrastructure to Google Cloud Platform services. This can save time and equipment costs and allow access to Google's cutting edge AI and machine learning tools. Progent can help you with every aspect of Google Cloud Platform integration including requirements analysis, readiness evaluation, architectural design, testing, deployment, administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance.
24-Hour Dynamics NAV Installation support
Microsoft Dynamics 365 Business Central Troubleshooting
Dynamics Business Central (previously, formerly} branded Dynamics NAV and Navision) provides SMBs a unified soultions for financials, inventory, operations, capacity planning, purchasing, sales, demand forecasting, and advanced reporting. Progent's Dynamics 365 Business Central consultants can assist company to manage your legacy Dynamics NAV environment or migrate smoothly to a cloud-based, on-premises, or hybrid deployment.
Colocation Support
Microsoft Certified Expert Enterprise Windows 2003 System Consulting
For large businesses, Progent can leverage internal network support groups by providing extensive background in deploying key Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server consulting. For the nationwide or global businesses with branches, Progent can perform as a seamless local extension of enterprise network management. Progent's enterprise consulting services include corporate-wide security, remote branch office support, system design, Sarbanes Oxley compliance, project planning, and world-class support for multi-site network environments based on Enterprise Windows. Progent can provide on-site consultants and technicians to assist with a site relocation or branch move, or a network architect to help with setting up or utilizing an Internet Data Center or co-location site.
Windows Server 2019 Cybersecurity Network Engineer
Windows 2019 Online Support Services
Progent's certified Windows Server 2019 consultants can help your organization to design and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid model. Windows Server 2019 offers major enhancements in scale, speed, manageability, virtualization, security and compliance, hybrid local/cloud deployments, availability, and Linux support.
Shared Help Desk Network Consultants
Consultants Shared Help Desk Ticketing
Progent's Shared Help Desk service allows your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting.
iPhone LDAP Remote Consulting
IT Consultants iPhone and Cisco firewall integration
Progent can provide cost-effective online consulting to assist your business to plan, deploy, and troubleshoot any aspect of your iPhone and Windows integration solution and is available for short-term tasks to help you get past specific technical roadblocks or long-term engagements to help you finish business-critical initiatives on time and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you build or maintain a resilient, secure and scalable infrastructure that is best suited to your mode of computing. Progent also offers online and onsite training to help manage and use your iOS devices in a safe, collaborative environment that maximizes the strategic value of your IT network.
On-site Support Integration
Onsite Support Computer Consultant
For medium-size companies who need IT consulting services, Progent offers a variety of alternatives such as on-site service, remote assistance, off-site Call Center, round-the-clock support with remote system monitoring, temporary staffing, site relocation services, software programming, and professional consultation. For medium-size companies in California or other regions covered by Progent's field engineers, Progent offers expert on-premises help for solving network problems rapidly and economically.
Horizon3.ai NodeZero Certified Penetration Testing information Systems Audit
Security Auditing Horizon3.ai NodeZero Penetration Testing
Progent's certified security consultants can run NodeZero-based PEN tests to verify your security monitoring and protection systems and policies are correctly set up and effective.
Top BlackBerry Email Consultancy
BlackBerry Redirector Technology Professional
Progent can provide the support of BlackBerry-premier consultants who can assist small businesses to design, manage, and troubleshoot BlackBerry technology affordably and effectively, eliminating the need for an internal BlackBerry expert and reducing the expense and distraction of supporting a mobile wireless workgroup. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-premier experts, Cisco CCIE-certified network engineers, and CISA and CISM-certified security professionals. This breadth of knowledge, in conjunction with Progent's efficient online support model, provides small and mid-size businesses a cost-effective solution for incorporating BlackBerry technology productively into their IT network.
24-Hour CRM Computer Consultants
Microsoft Dynamics CRM Technology Consulting
Microsoft Dynamics Customer Relationship Management helps small companies build profitable customer interactions. Integrated Sales and Customer Service components allow employees to share information to help promote selling success and deliver consistent, effective customer service. Progent can set up the most sensible server and communications infrastructure, including local and offsite wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can provide your company with a certified MS CRM professional who can show you how to integrate Microsoft CRM with your marketing or customer service data.
Microsoft Small Business Server Professional
Award Winning SBS 2008 Technology Consulting
Microsoft Small Business Server is an affordable collection of server products that provides the foundation for a feature-rich but easy-to-manage IT network. The IT demands of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a computer support expert with real-world experience designing and integrating seamless, comprehensive business network solutions. Progent's SBS Server professionals have an average of over a decade of background integrating computer systems powered by Microsoft platforms. This background ensures you success in installing, managing, and maintaining network environments that incorporate the Small Business Server suite of servers and applications.
Check Point ZoneAlarm Cybersecurity Firm
Network Security Audit Check Point 16000 Firewalls
Progent's Check Point firewall consultants can show you how to plan, integrate, and manage firewall solutions built around Check Point Next Generation firewalls and Check Point's subscription-based SandBlast security services. Progent can also assist you maintain older Check Point firewalls or upgrade smoothly to Check Point's modern security gateways.
Desktop Small Office Computer Consulting
Microsoft Mac and Linux Desktop Migration Support
Progent can deliver a broad range of affordable consulting and support services to assist you to deploy, integrate, repair, and manage workstations and notebooks based on Microsoft Windows, macOS and OS X, or various versions of Linux. Progent can offer onsite or remote technical support for single machines or notebooks or help you to design and implement a company-wide rollout of new or updated operating system software and business applications. Progent can also supply consultants and technical workers to assist your company to plan for and implement an office relocation or consolidation designed to produce the least possible interruption to your productivity.
Cisco VoIP Phones and CUBE Support
Cisco VoIP Phones and Jabber Integration Support
Progent's Cisco CCIE-certified IP phone and video IP phone experts can assist your business to configure, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from legacy VoIP devices to the newest media phones. Progent's consultants can also assist you to integrate your IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Cisco Unified CM Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps like Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent can deliver expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP trunking, deploying ISR G2 routers with CUBE VoIP networking capability, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
Exchange 2010 Upgrade Specialists
Exchange Upgrade Consultancy
Progent's Microsoft-certified consulting experts can help you to determine the value of Microsoft Exchange 2010 for your company and can assist your IT staff to plan and implement an efficient migration to Exchange 2010 from Microsoft Exchange 2003 or Exchange 2007 Server that will provide quick return on investment by increasing your productivity, lowering the cost of hardware and support, streamlining administration, and integrating your vital communications technologies.
Cisco ASA Configuration Support Services
Firepower Management Center Remote Technical Support
Progent's Cisco-Certified network consultants provide experienced PIX Firewall consulting services covering design, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector attack security, and secure access services. Ranging from small, easy-to-install desktop appliances for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls offer a healthy level of security, speed and reliability for information environments of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible administrative solutions. Progent's network experts can help you choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Power BI Management Design Firms
Power BI Premium Coder
Progent's Power BI consultants can help your business to plan, install, maintain, enhance or troubleshoot your Power BI solution. Progent's database experts can help you to prepare your target data for Power BI reports and dashboards. Progent can help you build and manage an on-premises, cloud based, or hybrid environment for Power BI.
Specialist Windows 2003 Server
Setup and Support Windows 2003 Server
The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 10 years of work in Microsoft technology, ensures you success in selecting the edition and configuration of Windows 2003 Server that matches most closely with your business strategy. Progent can also help you with designing, installing, administering and troubleshooting powerful IT applications based on Windows Server, and can streamline your upgrade from Windows 2000 Server or Windows NT.
Ransomware Recovery Readiness Assessment Consulting Services
Consultant Ransomware Recovery Preparedness Audit
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner and more secure Active Directory environment. Both options also provide the ongoing advantages of state-of-the-art remote network monitoring and management technology. These advantages can include easier network management, better compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime.
Online Help Forefront Threat Management Gateway 2010
Microsoft Forefront TMG 2010 Specialist
Microsoft Forefront TMG 2010 builds on the powerful security technologies of Microsoft Internet Security and Acceleration Server and provides a centrally administered Internet gateway that delivers a single-server solution for an array of security features including an application and network layer firewall, URL filtering, antimalware, intrusion protection, application proxy, VPN management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway includes advanced web security logging and reporting features, allows custom reports powered by SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual machine to cut expenses and enhance availability. Progent's Microsoft engineers can assist your company to design and carry out pilot and production implementations; integrate Forefront Threat Management Gateway with Windows 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint; set up Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and provide continuing support and troubleshooting. Progent can also help you to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.
Microsoft Experts Lync Server 2013 disaster recovery Professional
Lync Server 2013 and Active Directory Consult
Lync Server 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop sharing, as well as IP-based and public switched telephone network (PSTN) telephony. Microsoft Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office desktop or Microsoft 365 and streamlines management via integration with Active Directory. Lync 2010 can also reduce capital and operational costs by doing away with VoIP hardware and subscription services, PBX gear, or conventional video conferencing solutions. Progent's certified unified communications experts offer remote and on-premises support services to help you to maintain and troubleshoot your current Lync 2010 environment or evaluate the benefits of migrating from Lync to Skype for Business, which is the renamed and revamped version of the product. Progent can also assist your organization to plan and carry out an efficient Skype for Business migration.
Mississippi Support Consultants
CISM Security Security Nebraska Small Business IT Outsourcing Group
If your business does not need immediate online help but you think you will need technical services with your information system soon, you can conserve time and expenses and ensure that the right IT skill will be available when you need it by getting in touch with a Progent sales specialist and signing up as a client. For details, phone 800-993-9400 or email information@progent.com.
IT Consultant PIX Firewall Migration
After Hours PIX 500 Firewall On-site Support
Cisco's PIX 500 Series firewalls have been discontinued and Cisco might not support these legacy devices. Progent still offers consulting assistance for Cisco's PIX 500 firewalls to help you with management and troubleshooting and Progent can in addition help you assess if you should migrate to next generation firewall technology available from Cisco. Progent's Cisco technology experts can help your company plan and carry out a smooth upgrade to Cisco ASA 5500-X Series firewalls based on leading practices.
Consultant SentinelOne XDR
SentinelOne Vigilance Respond MDR Reseller IT Consultant
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management platform that incorporates machine learning technology and expert services to deliver comprehensive endpoint detection and response.
SCVMM Migration Support
High Availability Technology Consulting
Progent can assist businesses of any size to follow leading practices to set up SCVMM 2012 hosts, networking, storage systems, and library resources; plan, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist your business to upgrade from an earlier release of System Center Virtual Machine Manager or from a third-party management platform, and Progent can help you to optimize and repair your current SCVMM ecosystem to make sure you get maximum business value.
Microsoft Experts Threat Management Gateway 2010 Consulting Services
Threat Management Gateway 2010 Online Support Services
Forefront TMG 2010 builds on the powerful security capabilities of ISA Server 2006 and provides a easily managed web gateway that acts as a one-server platform for a variety of security features such as an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, VPN control, plus HTTP/HTTPS inspection. Forefront TMG 2010 provides comprehensive web security logging and reporting features, permits custom reports generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be installed as a virtual machine to lower expenses and improve availability. Progent's Microsoft consultants can help you to plan and execute test and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront TMG 2010 to operate on a virtual server with Windows Hyper-V; and deliver continuing consulting and repair services. Progent's consultants can also help you to upgrade smoothly to Microsoft Forefront Threat Management Gateway 2010 from any version of ISA Server.
Supplemental Help Desk Computer Consulting
CISA Certified Security Expert Co-managed Service Desk Integration
Progent's Computer Contact Center Outsourcing Support Services for PC desktop technical support are designed especially for small businesses who need immediate availability of a Help Desk Call Center with professional phone support and full escalation options but who have to operate within a limited network support budget. Key components of Progent's Help Desk Outsourcing Services include: Helpdesk Phone Support, Secure Remote Access Provisioning, Initial System Evaluation, Problem Prioritization, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Software Selection and Integration.
Computer Consultant Career
Microsoft Certified Professional Telecommute Job
If you are an information technology engineer with technical support experience, joining Progent and assisting our clients will enhance your abilities through collaboration with Progent's staff of motivated, high-output consulting experts. Progent's focus on providing network expertise and technical help to small companies will give you the opportunity to consult in depth with decision makers and contribute tangibly to the success of exciting organizations. In addition, Our virtual office environment provides state-of-the-art tools for off-site support and wireless connectivity to allow you to deliver fast fixes when you troubleshoot mission-critical problems.
ProSight NinjaOne Patch Management Automation Computer Consultant
ProSight NinjaOne Server and Desktop Management Specialists
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital assets.
Microsoft SBS Information Technology Consulting
IT Services Microsoft Small Business Server 2011
Microsoft Small Business Server is an affordable collection of server products that provides the foundation for a powerful but manageable information. The integration demands of the Microsoft .NET components included with Microsoft Small Business Server 2011 requires an IT consultant with real-world expertise and broad knowledge in planning and implementing cohesive end-to-end business technology solutions. Progent's Microsoft-certified experts have extensive backgrounds with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, administering, and servicing IT solutions powered by the SBS suite of servers and programs.
24 Hour Jabber and SIP gateway Technology Consulting
Professionals Jabber and CUCM Clusters
Progent's Jabber consultants can provide remote or onsite support to help organizations of all sizes to plan, deploy, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers advanced expertise for the technologies that make up creating a cohesive Jabber collaboration solution including Cisco network appliances and management software, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Android smartphones, SIP interfaces, Wi-Fi systems, security and compliance, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and other pieces of a modern collaboration solution.
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