Appleton Consultants for Network Service Companies
Transparent Short-Term Support Staff Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Organizations in Appleton
Progent's consulting services for network service firms in Appleton Wisconsin enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent augmentation of your regular network services team. These services can ease the way for you to grow your revenue, expand your service offerings, create happy customers, and increase your bottom line.
Progent's team of network engineers, desktop integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have worked as seamless extensions to the support staffs of some of the world's largest IT service businesses. Progent's range of expertise allows you to broaden the scope of your IT service business, and Progent's transparency helps you strengthen and preserve your branding.
Progent is a network support company with 20 years of background delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network engineers of any independent IT services firm in the world. Progent has delivered remote IT support and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)
Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your clients of world-class IT services. Progent invoices your firm exclusively and performs under your instructions to provide your customers support services under your brand. Also, Progent has an affordable Off-hours Support Service for customers who require 24x7 support.
Help Desk and Ticketing for Network Service Providers
Ticketing systems are the heart of an efficient IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but also difficult to set up and manage. Small or niche IT service firms seldom have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT support organizations an economical way to retain their custom branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features offered with Progent's Call Center and ticketing services allow you to expand your support workload, the range of technologies your firm can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT support companies include:
- Progent's remote desktop support group provides Level 1 end user assistance with 1-hour SLA to commence work during normal work hours.
- Normal support times are 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is available at additional cost.
- Optional onsite support in larger metros is available throughout the country at extra cost.
- You have full control of your clients and billing.
- Your customers submit service requests by means of your custom branded Internet portal, a toll-free phone number, or by sending a message to your assigned mailbox.
- Each end user request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated remotely until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for IT Service Firms
Progent's consulting for network service providers allows your support team to become a single source for practically all IT guidance and troubleshooting your customers may need. You can build your staff and core IT skills at your own pace without being forced to decline opportunities due to a gap in expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless extension of your internal support team, responding to your coordination, and invoices you rather than your customer.
- By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
- Detailed Documentation: Progent uses an advanced service reporting platform to make sure all IT services performed are fully described. This allows support group to shift account responsibilities to in-house consultants once you have enough people and relevant technical skills.
- Safely Expand Your Service Business: You can quickly and safely take on more opportunities beyond your core fields of excellence and open additional geographies without exposure to the risks involved with expanding your head count too rapidly.
- Strengthen Your Name: You can improve your mind share as a comprehensive IT service provider by offering more services to more customers using your own company name.
- Add to Your IT Support Portfolio: Progent can provide world-class support in a broad range of technologies and can be a dependable resource for expanding your IT support business.
- Fast Escalation: Thanks to a large team of top-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
- Make Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from your competitors.
- Online Technical Support Experts: For two decades, Progent has provided online network support from Help Desk services to advanced consulting. Effective online service saves money while delivering fast solutions.
- Top Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and CRISC. Learn more about Progent's certifications.
Progent's Practice Areas for Appleton, Wisconsin Organizations
Progent's veteran team of certified engineers offers Appleton, Wisconsin companies a broad range of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Consulting
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- Active Directory and Microsoft Entra ID Planning
- Microsoft 365 Configuration
- Dynamics GP (Great Plains) Consulting
- Azure, Amazon AWS, Google Cloud
- Online Network Support
- Work from Home Integration
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Experts
- Cybersecurity Monitoring
- Business Continuity Planning
- Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Tech Support
- Colocation Center Solutions
- Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Expertise
- Virtualization Automation
- Rapid, Affordable .NET Application Development.
- Windows Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- Smartphone Integration
- iPhone Support
- Android Phone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Consulting
- Cisco IP Voice Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Integration
- Wi-Fi Site Assessments
Find Out More Details About Progent's Consulting Support for IT Service Firms in Appleton, Wisconsin For additional information about Progent's consulting program for IT service organizations in Appleton, Wisconsin, call 1-800-993-9400 or see Contact Progent.
An index of content::
Online Technical Support ProSight NinjaOne Server and Endpoint Management
Consultants ProSight NinjaOne Windows Desktop Management
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art 24x7 remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical assets.
Top Rated Wave 2 wireless controller Network Engineer
Computer Consultant 5500 Wireless Controller
Cisco's Catalyst line of wireless controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi access points, optimizing Wi-Fi throughput by reducing the effect of radio frequency congestion, enhancing wireless availability with rapid auto-failover, and hardening security by identifying cyber threats and analyzing traffic content according to user class and location. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controller appliances to manage and monitor wireless networks of all sizes. Progent can assist you to maintain and debug your existing Cisco Wi-Fi environment or carry out a smooth migration to Cisco's latest wireless controller solutions.
SharePoint Foundation Online Troubleshooting
Network Consulting SharePoint 2013 Workflow Manager
Progent has been delivering SharePoint support since the initial SharePoint product was released over two decades ago, and Progent has the breadth and depth of IT knowledge to assist businesses of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 apps that add significant business benefit to your IT investment. Progent's Microsoft-certified consultants can assist your company to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from older versions of SharePoint or from another collaboration solution; decide if an in-house, Cloud-based or hybrid configuration is most sensible for your busi9ness; and pick the most appropriate edition of SharePoint 2013 for your purposes. Progent can provide comprehensive project management outsourcing or can help in specific tasks associated with your SharePoint 2013 deployment.
SharePoint Server 2003 Network Consultant
Consulting Services Windows SharePoint Services
Progent's Microsoft-certified consultants offer organizations of all sizes consulting, technical support, and application development expertise for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced platform that utilizes web-based technology for intelligently connecting people, groups and information. Microsoft SharePoint offers a common location for your workers or customers to connect to, manage, distribute and manipulate useful information, documents, and applications and to communicate with other people. SharePoint allows faster and better decisions, more effective access across groups and more streamlined business practices. Windows SharePoint Services connect workers, customers, workgroups and projects with the information they've created in a way that makes data convenient to find, download and re-use. Progent's certified SharePoint consultants can assist your organization to support your existing SharePoint environment or migrate to the current release of SharePoint Server or to SharePoint Online.
Microsoft Office System Design Consultant
Microsoft Office 2003 IT Outsourcing
Progent imposes no service activation fee and asks no monthly commitment for support services provided during regular business hours. Progent's small granularity does away with big bills for quick solutions so you won't be tempted to allow simple problems to fester. .
Ryuk ransomware cleanup Specialists
Specialist NotPetya ransomware recovery
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help your business to halt the progress of an active ransomware attack. Call 800-462-8800
CCIE Expert Certified IT Services Wi-Fi IP phone integration
wireless IP phones and Meraki APs Support
Progent's Wi-Fi IP phone configuration consultants offer online and on-premises support to help your organization build and administer a Cisco wireless VoIP phone solution by delivering integration services that range from debugging the set up of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.
Onsite Technical Support NinjaOne Automated Server Inventory
NinjaOne Desktop Monitoring and Reporting Consultants
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital assets that drive your network environment. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity.
Expert Microsoft Certified Windows 10 Business Store Portal Consultants
Microsoft Windows 10 Specialists
Progent's Windows consultants can assist organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Remote and onsite assessment and migration services for Microsoft Windows 10 provided by Progent's experts include Return on Investment estimates, project coordination, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile device management and synchronization, telecommuter access, security and compliance, streamlined provisioning and management, infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for IT support personnel and users, and post-migration technical help.
Exchange 2007 Online Help
Consultant Microsoft Exchange
Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Microsoft Exchange 2007 migration plan that avoids network downtime, reduces long-term support demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-location upgrades, Progent offers the knowledge and experience to complete your move rapidly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and consulting offerings include expertise with the configuration of third-party enhancements of Microsoft Exchange Server 2007 that are best aligned to your business needs.
Relocation Engineers
Hosting Facility Remote Consulting
For enterprises with branch offices in California or any region served by Progent's consultants, Progent's Microsoft-Premier IT consulting experts and authorized Cisco system specialists can provide a variety of IT support services such as project planning, SOX compliance, office relocations, enterprise security, network design, on-site or remote emergency support, and troubleshooting for data center hosting facilities. A Progent network consultant can show you how to design a multi-office information system that makes smart use of co-location facilities and Internet data centers. Progent's Microsoft Certified consultants can help large corporations plan, integrate and maintain massive rollouts of updated versions of Microsoft products including Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and Cisco Certified Network Professional consultants can help you deploy Cisco technology for connectivity solutions that incorporate basic, high-speed, integrated, and wireless networking.
Windows, UNIX, Solaris Support and Help
Solaris with Windows Professionals
Progent's UNIX family support experts offer small businesses and software developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your business access to UNIX consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISM certification. This broad array of expertise offers you an easy one-stop source to show you how to create and maintain a protected and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft interoperability by combining Windows with popular versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
Online Troubleshooting NinjaOne Server and Desktop Monitoring and Reporting
NinjaOne ProSight Remote Monitoring and Reporting IT Consultants
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical devices.
Hornetsecurity Altaro VM Backup and vCenter Technology Consulting
Computer Consultant Altaro VM Backup Offsite
Altaro VM Backup software from Hornetsecurity offers small businesses a dependable and affordable solution for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or onsite services to help you to design, deploy, manage and troubleshoot a comprehensive backup and disaster recovery solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup.
Juniper SSL Router Consultants
Juniper SA700 SSL VPN Security Contractors
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
MOM Case Studies
MOM Case Study
Before Progent's MOM-based solution, system problems were approached reactively, after workers complained about them. With the benefit of proactive, automated alerts and trend reports sent by MOM, Progent can now ward off system troubles before they becomes critical enough to disrupt network availability. Thanks to MOM, Progent can resolve potential problems before clients are aware that the problems exist. Progent has expertise with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small company networks enterprise-class service continuity, safety and productivity.
Emergency MRP Development
Outsourced Programming Macola
Progent can give you access to programmers who can customize your Microsoft Business Solutions ERP, MRP, and accounting system applications to suit your particular company requirements. Progent's Microsoft-certified consultants provide expertise in Microsoft AX ERP Software, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also provides expert e-Commerce consulting support for safe, company-wide information sharing as well as interfacing with CRM products.
Small Business Network Providers
Small Business Design Consultant
Progent's Microsoft and Cisco premier computer consultants offer expert support for a wide array of technologies and can deliver that expertise by phone nationwide or in person in major cities throughout the country and anywhere in . Progent provides online support for information systems based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that include a mix of Windows and UNIX/Linux technology. Progent also offers the expertise of Cisco CCIE network engineers for complex connectivity problems, as well as the the support of CISA-accredited security engineers to assist with complex security design and troubleshooting. Progent has delivered remote troubleshooting to companies in every state in the U.S.
Network Support Company Cisco Certified CCIE
Urgent Small Office Network Consultants Cisco Security
Progent can provide fast online access to Cisco CCIE networking consultants. Progent's CCIE engineers can connect to your environment via advanced remote support utilities to provide fast and economical analysis and remediation of critical network problems.
Microsoft Forefront TMG Integration Support
Microsoft Forefront TMG 2010 Support Outsourcing
Forefront Threat Management Gateway is based on the proven security capabilities of ISA Server 2006 and offers a centrally administered Internet gateway that delivers a single-server solution for an array of security functions such as an application and network layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network management, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes advanced web security reporting capabilities, allows custom reports powered by Microsoft SQL Server, works with Active Directory to streamline policy enforcement, and can be installed as a virtual server to cut expenses and enhance recoverability. Progent's Microsoft-certified consultants can assist your company to plan and carry out test and production deployments; interface Microsoft Forefront TMG 2010 with Windows Server 2008, Active Directory, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; install Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing consulting and repair services. Progent's consultants can also help you to upgrade smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
Top Rated Computer Consultants System Center 2016 Migration
System Center 2016 Orchestrator Engineer
Small to middle size businesses can now enjoy all the benefits of System Center Operations Manager and also have quick access to Progent's Microsoft and Cisco Premier network consulting experts. With Progent's economically priced IT service packages, small organizations can select a basic System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to provide small company networks world-class reliability, protection, and performance.
Check Point 3000 Firewalls Auditor
Check Point 5000 Firewalls Technology Consulting Services
Progent's Check Point Software experts can show you how to choose and configure Check Point Firewall/VPN software and hardware based on Check Point Software's security platform to provide an economical and efficient security solution for your IT network. Progent can also help you configure other Check Point technologies such as Check Point ZoneAlarm and Check Point Series 80 firewalls with security solutions from other suppliers and offer a single stop for continuing network support, administration, education, and consulting services.
Custom Access Design Firms
Top Rated Delphi Programming Company
For custom application development, Progent can provide software design consultants to write business software in areas such as commercial transaction webs, web development, Microsoft Dynamics packages such as Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progent's consultants can use Microsoft IIS to create custom eCommerce applications powered by Microsoft ASP.NET. In addition, Progent can provide expertise in a broad array of custom program development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.
Remote Microsoft Dynamics GP System Migration Consulting
Microsoft Dynamics GP Update Engineer
Progent's consultants have supported Microsoft Dynamics GP and Great Plains ERP software for over 20 years and Progent has delivered system integration, software development, education, and troubleshooting services since the product's debut. Progent can provide advanced support for upgrading out of date Dynamics GP deployments. Progent can help you to design, pilot, and carry out a cost-effective migration from a an outdated version of GP to the newest edition of Microsoft Dynamics GP.
Online Troubleshooting NinjaOne Automated Server Management
Online Troubleshooting ProSight NinjaOne Remote Desktop Monitoring
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital assets.
InDesign Training Professional
Photoshop Learn
Progent's Apple Mac consultants can support the creative facets of Macintosh computing by offering help services and education in imaging, sound, and motion video. Progent's consultants can provide help in a range of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or configuring an audio/video post production studio.
