Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Bellevue
ProgentProgent's consulting services for network service firms in Bellevue Washington allows you to offer your clients Progent's consulting and Help Desk support under your brand as a seamless extension of your in-house network services team. These services can help you add to your client base, fill out your service offerings, satisfy your clients, and improve your bottom line.

Progent's nationwide team of network engineers, PC support specialists, IT administrators, and cybersecurity consultants have worked as transparent adjuncts to the IT groups of some of the country's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT service practice, and Progent's close integration with your support team lets you strengthen and protect your branding.

Progent is an IT consulting company with 20 years of background providing online consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent computer services firm in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your clients of professional services. Progent invoices you directly and works under your instructions to provide your clients consulting and support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for customers who require 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is fundamental to a successful Help Desk. But full-featured ticketing platforms are not only costly to acquire and staff, but a hassle to configure and manage. Small or niche IT support organizations do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT support organizations a practical way to retain their company branding while delivering their clients world-class desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT support firms leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing program enable your IT service firm to increase your support workload, the range of technologies your company can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's remote desktop support staff provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Standard support times are 5am to 7pm PST, five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises service in larger metro areas is offered across the US at extra cost.
  • You keep complete control of your customers and billing.
  • Your clients enter service requests by means of your custom branded Internet portal, an 800 phone number, or by sending an email to your dedicated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details on Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service providers allows your support team to act as a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can build your staff and strategic IT skills at your own pace without having to decline opportunities due to a lack of expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house IT service group, responding to your management, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Service Documentation: Progent uses an enterprise-class service documentation system to ensure that all services delivered are fully described. This allows support group to shift account responsibilities to internal personnel when you have sufficient staff and relevant skill sets.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and affordably take on additional jobs outside your main areas of expertise and open additional territories without assuming the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum network service provider by offering more solutions to more clients under your own brand.
  • Add to Your IT Support Catalog: Progent can provide world-class support in a wide array of technologies and can be a reliable resource for growing your IT service operations.
  • Rapid Escalation: Thanks to a sizable roster of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Make Your Clients Happy: Happy customers are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help from your competitors.
  • Online Technical Support Professionals: For 20 years, Progent has provided remote network support from Call Center services to high-level consulting. Efficient online service saves money and produces quick solutions.
  • Major Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Bellevue, Washington Organizations
Progent's veteran team of certified consultants can deliver Bellevue, Washington companies a broad array of online consulting and debugging expertise. Practice areas offered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Reseller Support for IT Service Firms in Bellevue, Washington
To learn additional information about Progent's consulting support for network service organizations in Bellevue, Washington, call 1-800-993-9400 or refer to Contact Progent.