Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Broomfield
ProgentProgent's consulting support for IT service firms in Broomfield Colorado allows you to provide your clients Progent's consulting expertise and Help Desk support under your company's own branding as a seamless augmentation of your regular network services team. These services can put you on the fast track to grow your revenue, flesh out your service catalog, create happy customers, and increase your bottom line.

Progent's nationwide team of network engineers, desktop support specialists, network administrators, and data security consultants have acted as seamless adjuncts to the support groups of some of the world's largest IT support firms. Progent's range of technical knowledge enables you to widen the scope of your IT service business, and Progent's transparency helps you promote and preserve your company's brand.

Progent is an IT consulting firm with 20 years of background providing online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's consulting program for network service providers offers transparent resale to your customers of professional IT services. Progent invoices you directly and performs under your instructions to provide your customers consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are fundamental to a successful service desk. But full-featured ticketing systems are not only costly to acquire and staff, but also challenging to set up and manage. Small or niche IT support organizations seldom have the required budget or personnel. Progent's Call Center and ticketing program offers IT service firms an economical way to keep their own branding while providing their clients world-class desktop support backed by an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing solution for IT service companies leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The features offered with Progent's Service Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the range of technical issues your business can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT support companies include:

  • Progent's remote desktop service team delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in major metro areas is offered throughout the US at additional cost.
  • You have complete control of your clients and invoicing.
  • Your customers submit incident reports by means of your branded web portal, an 800 number, or by directing a message to your designated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more details on Progent's Service Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service firms allows you to act as a single point of contact for virtually all technical guidance and troubleshooting your clients may require. You can grow your staff and core in-house competencies steadily without being forced to decline opportunities owing to a gap in expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your internal support team, responding to your management, and bills your firm instead of your customer.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Extensive Documentation: Progent uses an advanced service documentation system to make sure all services performed are thoroughly described. This makes it easy for your IT support organization to transfer account assignments to internal personnel once you have sufficient staff and relevant technical skills.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can quickly and efficiently take on more jobs beyond your main fields of excellence and open additional territories without exposure to the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT support firm by delivering more solutions to more clients using your own company name.
  • Add to Your IT Support Catalog: Progent offers world-class support in a broad range of IT disciplines and can act as a reliable resource for expanding your IT support operations.
  • Rapid Problem Escalation: With a sizable roster of top-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Make Your Customers Happy: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Remote Technical Support Professionals: For 20 years, Progent has provided remote network support ranging from Call Center services to advanced consulting. Effective online service cuts costs and produces fast solutions.
  • Major Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Broomfield, Colorado Companies
Progent's nationwide team of certified consultants and technical experts can provide Broomfield, Colorado businesses a wide range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:

Learn More About Progent's Consulting Support for IT Service Organizations in Broomfield, Colorado
To learn additional details about Progent's consulting support for IT service firms in Broomfield, Colorado, call 1-800-993-9400 or refer to Contact Progent.