Parsippany Expertise for Network Support Providers
Seamless Temporary Support Team Help
Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Parsippany
Progent’s consulting support for IT service firms in Parsippany New Jersey allows you to provide your customers Progent's consulting and Help Desk support with your company's brand as a seamless supplement to your in-house network support team. This can put you on the fast track to grow your revenue, fill out your service catalog, create happy customers, and increase your profits.
Progent’s nationwide team of network engineers, PC support technicians, IT administrators, and cybersecurity consultants have acted as seamless expansions to the support groups of some of the country's biggest IT support businesses. Progent’s range of expertise allows you to add to the scope of your IT support business, and Progent’s close integration with your support team lets you strengthen and protect your company's brand.
Progent is a network consulting firm with two decades of background providing remote expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent computer services company in the world. Progent has delivered remote IT support and consulting to customers in every state in the country. (See testimonials from Progent's customers.)
Providing Progent's Support Services With Your Branding
Progent's reseller program for IT service firms features seamless resale to your clients of world-class services. Progent bills your firm directly and performs under your instructions to deliver your customers consulting and support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for customers who need access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are the heart of a successful Help Desk. But modern ticketing platforms are not just expensive to acquire and staff, but difficult to set up and maintain. Small or niche IT support organizations rarely have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT service organizations an economical way to keep their company branding while providing their clients responsive desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Call Center and ticketing solution allow you to expand your physical and virtual support workload, the range of technical issues your business can handle, the locations you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support organizations include:
- Progent's remote desktop support team provides Level 1 end user assistance with 1-hour SLA to begin work during normal business hours.
- Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is offered at additional cost.
- Optional onsite service in major metros is available across the country at extra cost.
- You have full control of your clients and billing.
- Your clients submit service requests via your own branded web portal, an 800 phone number, or by sending an email to your designated email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated remotely while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Providers
Progent's consulting for network service firms allows you to act as a sole source for virtually all IT guidance and troubleshooting your customers may need. You can grow your staff and strategic in-house competencies at your own pace without having to turn down opportunities due to a lack of expertise or the absence of personnel.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a transparent supplement to your internal IT service team, responding to your coordination, and invoices you rather than your client.
- Granular Billing: Progent bills by the minute to reign in expenses.
- Extensive Reporting: Progent uses an advanced documentation system to ensure that all services delivered are fully described. This enables your IT support organization to shift service assignments to in-house consultants once you have enough people and appropriate skill sets.
- Safely Grow Your Service Business: You can easily and safely take on additional opportunities outside your main fields of excellence and serve additional territories without the risks associated with increasing your full-time staff too rapidly.
- Re-enforce Your Brand: You can solidify your mind share as a comprehensive network support firm by offering more services to more customers using your own company name.
- Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a broad range of technologies and can be a reliable resource for expanding your IT service business.
- Fast Escalation: Thanks to a large team of top-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
- Make Your Customers Satisfied: Happy clients are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from other support firms.
- Remote Technical Support Experts: For two decades, Progent has delivered online network support ranging from Call Center support to high-level consulting. Effective remote service saves money while delivering fast solutions.
- Advanced Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Parsippany, New Jersey Organizations
Progent's seasoned roster of certified consultants offers Parsippany, New Jersey companies a wide array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- AD Planning
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Expertise
- Azure, Amazon AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Teleworker Integration
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Integration
- Cybersecurity Monitoring
- Business Continuity Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Support
- Colocation Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtualization Automation
- Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Management
- Apple iPhone Integration
- Android Smartphone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Expertise
- Cisco VoIP Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi AP Configuration
- WiFi Site Assessments
Find Out More Details About Progent's Consulting Program for IT Service Firms in Parsippany, New Jersey To learn more information about Progent's reseller support for network service firms in Parsippany, New Jersey, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Remote SonicWall Capture ATP Security Auditor
Compliance Audit SonicWall NSA 6650 Firewall
Progent's SonicWall firewall consultants can help you configure, manage, and tune SonicWall firewall/VPN devices including the newer SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into a complete security solution and design protection into your corporate practices.
ProSight Virtual Hosting Consulting
ProSight Private Cloud Hosting Services Technology Professional
Progent's ProSight Virtual hosting services provide small and midsize businesses a range of advantages such as reduced capital expenditures, reductions in operational expense, better executive focus, world-class protection, greater availability, and regulatory compliance.
Microsoft SQL Server System Support
SQL Server Capacity Planning Contract Programming
Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that enables the rapid creation of cutting-edge enterprise-class programs that can provide your company a significant competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the ability to communicate across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft integration, ensures you success in planning, installing and managing Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET environment.
Consultancy Lync Server 2013 Mobility Services
Specialist Lync Server 2013 video conferencing
Lync Server 2013, rebranded Skype for Business, enables organizations of all sizes to build a manageable and secure communications ecosystem that permits the modern BYOD computing model with IM, presence, web conferencing with app sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a wide range of desktop and mobile clients. Progent's certified Lync 2013 experts and system architects can assist you to evaluate the advantages of Lync 2013, create an in-house, cloud-based (via Lync Online) or mixed model suitable for your present and future goals, deploy Lync 2013 so as to speed up your return on investment, and deliver custom online and onsite training to your management team and end users. Progent offers expertise in key components of a Lync Server 2013 deployment that include Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to integrate Lync 2013 with key Microsoft Office and Office 365 apps such as Outlook and PowerPoint.
Windows Server 2012 R2 Live Migration Remote Technical Support
Consult Windows Server 2012R2 Active Directory
Progent's Microsoft-certified consultants can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your company, create test environments and rollout plans, tune your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, train your IT support, staff, develop a corporate-wide security plan, automate network administration, assist with creating applications, and build and validate a DR/BC plan.
Cisco Firesight Outsourcing
Firepower Management Center Computer Engineer
The current ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-certified CCIE network consultants can assist you to manage your existing PIX or Cisco ASA 5500 security appliances and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, configure, optimize, manage and debug firewall environments based around ASA firewalls with Firepower Services.
24 Hour Colocation Network Consultants
Sarbane Oxley Compliance Specialist
For large businesses, Progent can leverage in-house IT groups by offering extensive background in deploying key Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server consulting. For the nationwide or global enterprise with branches, Progent can act as a transparent nearby extension of corporate network management. Progent’s enterprise support services include corporate-wide security, remote branch office support, network design, Sarbox conformance, project planning, and top-level support for multiple location office environments based on Enterprise Windows. Progent can offer field engineers and technicians to help with a campus relocation or branch move, or a system designer to assist with building or utilizing an Internet Data Center or co-location site.
Technology Consulting Windows Server 2012 R2 Hyper-V
24 Hour Technology Professional Windows Server 2012R2 Cloud
Progent's certified professionals can help you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, create test systems and rollout strategies, optimize your infrastructure for local, multi-location, cloud-based, and partial-cloud environments, train your IT management team, create an enterprise-wide security strategy, streamline network administration, assist with creating applications, and build and test a disaster recovery/business continuity plan.
Microsoft Windows 2008 Online Support
Microsoft Windows Server 2016 Consultants
The sophistication and integration requirements of Microsoft Windows Servers calls for a network consulting team with practical experience and in-depth familiarity with designing and integrating cohesive, comprehensive network technology solutions. The experience of Progent's Microsoft-certified experts, which averages over 10 years supporting Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match closely with your strategic objectives. Progent’s consulting support can assist you with planning, deploying, administering, and troubleshooting Windows Server systems that increase the business value of your computer system. Progent’s consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other clients.
Remote Workers Infrastructure Specialist
Telecommuter Network Infrastructure Technical Support Services
Progent can assist small and mid-size businesses to design, configure and troubleshoot the infrastructure required for remote workers.
Mac Configuration Consultants
Mac Phone-based Technology Professional
Progent offers national online phone support and consulting services for businesses that run Apple Mac environments or whose IT systems feature a combination of Apple macOS and OS X with Microsoft products. Progent's engineers offer Apple macOS and OS X users a range of services including desktop assistance, upgrading to the latest edition of Mac OS X from other earlier versions of macOS and Mac OS X, plus help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud services. Online IT help offers maximum return for your information technology budget by protecting user efficiency and shortening the time billed for network analysis and repair. Sophisticated remote support technology and experienced service specialists and consultants combine to enable Progent to handle the majority of IT problems without squandering time and money by going to your location. In most of cases your IT issues can be remediated by telephone or via a mix of telephone help and online network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISA and CISM premier security professionals to help with the toughest system issues.
Debian Linux Consultants
Suse Linux Online Support Services
Progent's Linux consulting experts provide small companies and developers assistance with managing and maintaining Linux systems that run with Microsoft-powered technology. Progent can give your business access to Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of experience offers you a convenient one-stop source to show you how to create and manage a secure and reliable mixed-platform connectivity and communications infrastructure that allows Linux and Microsoft interoperability by combining Microsoft Windows with leading Linux variations such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.
SQL Server 2017 High Availability On-site Support
SQL Server 2017 Automatic Database Tuning Computer Consulting
Progent's certified SQL Server 2017 consultants can help you to plan and implement an efficient upgrade from your current SQL Server deployment to SQL Server 2017.
Microsoft Experts Windows 10 Installation Remote Consulting
Specialist Windows 10 Management
Progent's Windows consulting experts can assist organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any earlier release of Microsoft Windows. Online and on-premises evaluation and migration services for Microsoft Windows 10 offered by Progent include Return on Investment estimates, project coordination, compatibility testing, test lab systems, virtualization architecture, Cloud solutions, mobile management, teleworker access, security and compliance, automated provisioning and management, infrastructure design, Wi-Fi support, disaster recovery planning, webinar training for network management personnel and end users, and post-migration technical help.
Microsoft Dynamics Design
Dynamics GP Integration Manager Technology Professional
Progent's background providing Microsoft .NET services and SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer tools make it possible to design custom line-of-business programs and eCommerce environments that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP reporting services can show you how to design reports that let you analyze your business more thoroughly, turning uncooked data into useful insights into your business.
Microsoft Office 2000 Online Help
Microsoft Windows Computer Network Specialist
Progent’s IT outsourcing services provide economical network support for small companies. Whether it involves designing network infrastructure, creating an in-house Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your network, or creating an on-line eCommerce application, outsourcing your network technical services can contain costs and eliminate uncertainties, allowing network service expenses to increase in a more linear and controlled manner than is feasible by building up a large, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can enable you to create a protected and highly available network architecture for your critical applications powered by Microsoft Windows including Office XP, Office 2003, and Office 2000.
Microsoft Experts Hyper-V 3.0 Virtual Server Consulting
Consultants Virtual Server Hyper-V
Widows Server 2012 R2 Hyper-V improves virtualization in key areas including multitenancy, agile network infrastructure, cloud support, expandability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can assist your business to benefit from Hyper-V to install and maintain virtual servers to cut IT costs and enhance availability.
At Home Employees Collaboration Technical Support Services
Teleworker Collaboration Remote Troubleshooting
Progent can assist small and mid-size businesses to configure collaborative software to enable their telecommuters to benefit from positive teamwork with fellow workers and clients.
Windows Server 2012 R2 Virtual Fibre Channel Onsite Technical Support
Windows Server 2012 R2 Virtual Fibre Channel Specialist
Progent's certified consultants can help you to evaluate the advantages of Windows Server 2012 R2 for your company, create test environments and migration plans, tune your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, educate your IT management, team, create a corporate-wide security plan, streamline IT management, assist with application development, and build and test a DR/BC plan.
After Hours Exchange 2003 to Exchange 2010 Upgrade Consulting Services
Consultant Exchange 2010 Upgrade
Progent's Microsoft and Cisco-certified network engineers can help your organization to determine the value of Exchange Server 2010 for your company and can assist you to design and carry out a smooth upgrade to Exchange 2010 from Microsoft Exchange Server 2003 or Exchange Server 2007 that will provide quick ROI by improving your workers' efficiency, lowering the expense of hardware and support, streamlining administration, and integrating your vital communications platforms.
Accounting System Integration Firm
Customer Relationship Management Remote Consulting
Progent's application experts can provide advanced consulting, software programming, deployment help, and webinar classes for popular business applications that address key areas including ERP and MRP, general accounting, business analytics, web application design, and the MS Office family of business productivity software. As a Microsoft Partner with decades of experience providing advanced consulting support remotely, Progent can help small businesses anywhere in the U.S. to eliminate the lost productivity and expense related to travel and on-premises activity without sacrificing the high quality of technical support.
Offsite Workforce IT Consultants
Helpdesk for at Home Workforce Troubleshooting
Progent has two decades of background assisting small and mid-size companies to plan, deploy, tune, administer, and troubleshoot IT networks that incorporate an at-home workforce.
Engineer Ubiquiti AP
Ubiquiti UniFi Mobile App Specialists
Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi APs, security gateways, and switches. Ubiquiti UniFi devices running across multiple sites with thousands of APs can be remotely configured and managed using free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, troubleshooting, monitoring, and analytics. Progent offers the expertise of seasoned Wi-Fi professionals who can assist your organization to determine the value of Ubiquiti’s UniFi technology for your business and assist you to plan, install, administer, and maintain your UniFi ecosystem.
Juniper SSG140 Router Protect
Juniper SSG Firewall Network Intrusion Penetration Testing
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Exchange 2013 VoIP Network Consultant
24-Hour Exchange 2013 eDiscovery Computer Consulting
Microsoft Exchange Server 2013 incorporates major improvements to the capabilities of its predecessor Exchange 2010 and introduces powerful new features as well as a revamped structure. These improvements favorably impact vital IT areas including ease of administration, availability, security and compliance, cost of ownership, teamwork, expandability, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consultants can assist your organization to evaluate the possible advantages of migrating to Microsoft Exchange Server 2013, design an efficient test and rollout strategy, and educate your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide ongoing online consulting and management services for Exchange 2013.
Microsoft SQL Professionals
SQL Server Capacity Planning Contract Programmer
SQL Server 2005 offers indispensable, standardized tools to computer professionals and network users, reducing the difficulty of creating, deploying, managing, and accessing enterprise data and analytical programs in environments ranging from mobile devices to corporate data systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consulting firm with real-world experience and wide knowledge in planning and deploying information-based, end-to-end business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.
24/7 Windows Server 2008 BranchCache Professional
Windows 2008 R2 Onsite Technical Support
Microsoft Windows Server 2008 is a major advance in making IT systems more secure and available, simpler to virtualize and administer, higher performing, and able to provide a better platform for web publishing. Progent can help your business get the most from the improvements incorporated into Windows Server 2008 by delivering Microsoft-certified consulting, support, education, temporary staffing, network monitoring, and security expertise.
Exchange 2019 Cloud Voicemail Computer Consultant
Microsoft Expert Exchange 2019 DAG Consultants
Progent can help your organization in any phase of your migration to Exchange 2019 such as configuring Windows Server 2019 Core as a host for Exchange; designing HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and implementing Windows Hyper-V; configuring HLB; setting up Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with O365; and setting up Outlook.
Amazon cloud integration Contract Programmer
Amazon Web Services hybrid cloud solutions Developer Firm
Progent can provide affordable online consulting to help companies to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, architectural design and review, testing, configuration, administration, performance tuning, licensing management, backup/restore mechanisms, and security.
Exchange 2013 Disk Availability Group Engineers
Exchange 2013 VoIP Remote Support Services
Exchange 2013 includes significant improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers powerful new features plus a redesigned structure. These enhancements affect key facets of IT such as ease of administration, availability, security, operational costs, collaboration, extensibility, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting experts can help you understand the possible advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and deployment plan, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote consulting and support and management services for Microsoft Exchange 2013.
Office 365 and Android Computer Consulting
Technology Consulting Hybrid Office 365 integration
Microsoft allows you to create seamless hybrid ecosystems that combine Office 365 and on-premises Exchange deployments. This allows you to have specific mailboxes located at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can help you with any phase of designing, integrating and debugging your hybrid Exchange network. Progent's Exchange consultants can deliver occasional expertise to help you through stubborn technical issues and also can provide extensive project management outsourcing to ensure your hybrid Office 365 solution is carried out on time and within budget.
Fortinet 50 Series Firewalls Remote Support
Fortinet FortiManager Specialists
Fortinet next-generation firewalls (NGFWs) are leaders in delivering best-in-class throughput for SSL/TLS inspection. Progent's Fortinet firewall consultants can assist you to integrate your Fortinet FortiGate firewalls to protect all your digital assets at the network edge, within the data center, at branch locations, and in the cloud.
Nagios Computer Engineer
MRTG for Linux Professionals
Network monitoring typically entails observing a system's resource usage to help uncover data traffic bottlenecks or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that work under Linux or UNIX and can be used to observe mixed-platform networks where UNIX and Windows operate together. Progent's network support engineers can help you take advantage of both these programs to optimize and repair your network. Progent's UNIX support services offer small companies and developers help with managing and supporting UNIX and Linux systems that coexist with Microsoft-based products.
CCIE Certified Meraki MR18 Access Point Online Support
Technology Consulting Meraki MR53 Access Point
Progent's Meraki wireless AP experts offer remote and onsite support services to assist organizations of all sizes to plan, deploy, manage, expand or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to set up and manage Cisco's Meraki-based wireless infrastructure for sites that range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology including switches, routers and firewalls to create a cohesive network infrastructure that delivers the same access, responsiveness, security compliance, ease of management and availability for wired and Wi-Fi users regardless of their mobility or computing device.
Technical Support Services Microsoft Dynamics SL
Navision Integration Services
Besides offering access to Microsoft Dynamics GP (Great Plains) consultants, Progent can provide experts in Dynamics AX (Axapta), Dynamics NAV, Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent offers programming, troubleshooting, administration help, upgrade support, and 1-on-1 or group webinar training tailored to meet your particular needs. Progent's consultants also can show you how to integrate and maintain a secure, reliable server and communications foundation to run your ERP, MRP and accounting solutions.
Microsoft Skype for Business 2015 Consult
Biggest Skype for Business and Quality Dashboard Specialists
Progent's Microsoft-certified consultants offer remote and onsite consulting services for companies of any size to evaluate the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can help you to design an on-premises, cloud or mixed topology; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office; configure high-availability mechanisms; interface Skype for Business with your PSTN gateway; and interface with other collaboration systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security experts can assist you create and validate a security environment for your Skype for Business solution that is compliant with regulatory standards.
ProSight IT asset management Consulting Services
ProSight infrastructure documentation management Consultants
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of the time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it.
Remote Consulting Unified CM SIP gateway
Integrated Services Routers Remote Technical Support
Cisco Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, acts as the foundation of Cisco's communications and collaboration platform. CUCM and Cisco Unified Communications Manager Express (CME) offer a borderless IP-PBX by integrating closely with applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's CCIE-certified network consultants can deliver effective and affordable online and on-premises expertise to assist businesses of any size to build and administer CUCM ecosystems by providing Cisco Unified Communications Manager integration and technical support consulting services that deliver optimum productivity. Progent's consultants can help with any facet of Unified Communications Manager support and troubleshooting in areas that include integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, setting up SIP trunking and PSTN calling, deploying ISR G2 routers with CUBE VoIP networking support, creating Cisco UCS server failover solutions for high availability, capacity planning, and integration with Microsoft Exchange Server.
WatchGuard Firebox T55 Firewall Security Contractors
WatchGuard Fireware Technical Support
Progent provides consulting expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard Firewall/VPN product that aligns with your security requirements and budget. Progent can assist you to manage outdated WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewalls.
Urgent SQL Server 2017 Migration Support and Setup
SQL Server 2017 Reporting Services IT Consultant
Progent's Microsoft-certified SQL Server 2017 experts can help your organization to design and implement a smooth migration from your current SQL Server environment to SQL Server 2017.
Engineer CISA Certified Security Audit
CISA Security Audit Consultant
The Certified Information Systems Auditor accreditation is a prestigious qualification that signifies mastery in IS security audit and control. Accredited by ANSI, the CISA credential requires that candidates undergo an extensive test administered by the ISACA professional association. Progent offers the services of a CISA-Premier Cybersecurity audit consultant trained to help companies in the areas of IS audit services, IT governance, systems and architecture ROI, information technology service delivery, protection of information assets, and business continuity preparedness.
Virtual Server Consulting
Virtualization Consultancy
By using virtual servers, companies can operate multiple virtual machines on a single physical server. Virtualization technology allows businesses to gain all the benefits of server segmentation, while avoiding the expense associated with purchasing additional server hardware. Virtualization is the critical technology behind private clouds, which provide major benefits such as lowering the costs of capital equipment, facilities, and administration while enhancing data security, system availability, and disaster recovery. Other key server management technologies are network monitoring utilities, Microsoft WSUS, and remote system management hardware. Progent's certified server management consultants can assist you with all aspects of server consolidation and management to enable your business to cut expenses and save time.
Wireless Security Technology Professional
Specialists Security Audit
Progent provides expertise for security testing products including LANguard from GFI for performing a set of automatic system auditing scans to uncover possible security gaps. Progent has extensive knowledge of security analysis tools and can show you how to understand testing reports and react appropriately. Progent can help you build security into your company processes, configure scanning software, plan and implement a protected network architecture, and recommend procedures to optimize the security of your IT system. Progent's security professionals are available to show you how to set up a firewall, design secure remote connectivity to email and business applications, and integrate VPN. Progent's accredited security consultants can also test the security of web-based applications and can run comprehensive security tests of company-wide security to determine your organization's compliance with recognized industry security standards such as FISMA, NIST, and ISO.
