Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Addison
Progent's consulting services for IT service organizations in Addison Texas enables your company to offer your clients Progent's consulting and Help Desk Call Center support under your company's own branding as a seamless supplement to your regular network support group. These services can ease the way for you to grow your revenue, expand your service catalog, create happy customers, and increase your profits.
Progent's roster of network infrastructure engineers, desktop integration and troubleshooting specialists, network administrators, and cybersecurity professionals have acted as transparent extensions to the support staffs of some of the world's biggest IT service firms. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT support practice, and Progent's close integration with your support team lets you elevate and protect your branding.
Progent is a network consulting company with 20 years of experience delivering online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent IT support firm in the world. Progent has delivered online IT assistance and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)
Using Progent's Support Services Under Your Branding
Progent's reseller program for IT service providers features seamless resale to your clients of world-class IT services. Progent invoices you directly and works under your direction to provide your clients support services under your branding. Also, Progent offers an affordable Off-hours Support Service for customers who need 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to an efficient Help Desk. But modern ticketing platforms are not only expensive to acquire and staff, but also difficult to configure and manage. Small or niche IT service providers seldom have the necessary budget or personnel. Progent's Service Desk and ticketing solution offers IT support organizations a practical way to keep their custom branding while delivering their customers responsive desktop support backed by an advanced ticketing system and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution allow you to increase your physical and virtual support volume, the diversity of technologies your firm can take on, the number of locations you can service, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT support firms include:
Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service firms allows you to become a sole source for virtually all IT guidance and troubleshooting your customers may need. You can build your staff and core in-house competencies steadily without being forced to say no to new business due to a gap in expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Addison, Texas Companies
Progent's veteran roster of certified consultants and technical experts can provide Addison, Texas organizations a wide array of remote consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service firms include:
Learn More About Progent's Reseller Program for Network Service Providers in Addison, Texas To learn more information about Progent's reseller program for network service organizations in Addison, Texas, call 1-800-993-9400 or visit Contact Progent.