Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Addison
ProgentProgent's consulting services for IT service organizations in Addison Texas enables your company to offer your clients Progent's consulting and Help Desk Call Center support under your company's own branding as a seamless supplement to your regular network support group. These services can ease the way for you to grow your revenue, expand your service catalog, create happy customers, and increase your profits.

Progent's roster of network infrastructure engineers, desktop integration and troubleshooting specialists, network administrators, and cybersecurity professionals have acted as transparent extensions to the support staffs of some of the world's biggest IT service firms. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT support practice, and Progent's close integration with your support team lets you elevate and protect your branding.

Progent is a network consulting company with 20 years of experience delivering online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent IT support firm in the world. Progent has delivered online IT assistance and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for IT service providers features seamless resale to your clients of world-class IT services. Progent invoices you directly and works under your direction to provide your clients support services under your branding. Also, Progent offers an affordable Off-hours Support Service for customers who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to an efficient Help Desk. But modern ticketing platforms are not only expensive to acquire and staff, but also difficult to configure and manage. Small or niche IT service providers seldom have the necessary budget or personnel. Progent's Service Desk and ticketing solution offers IT support organizations a practical way to keep their custom branding while delivering their customers responsive desktop support backed by an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution allow you to increase your physical and virtual support volume, the diversity of technologies your firm can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's online desktop service staff provides Level 1 end user support with 1-hour service level agreement to begin work during normal business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises service in larger metro areas is available throughout the country at extra cost.
  • You retain complete control of your clients and invoicing.
  • Your customers enter service requests via your custom branded Internet portal, an 800 phone number, or by directing an email to your assigned email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more details on Progent's Service Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service firms allows you to become a sole source for virtually all IT guidance and troubleshooting your customers may need. You can build your staff and core in-house competencies steadily without being forced to say no to new business due to a gap in expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your internal support team, under your direction, and bills you rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Extensive Reporting: Progent utilizes an enterprise-class service documentation platform to make sure all services delivered are fully documented. This makes it easy for your IT support organization to shift service responsibilities to in-house consultants once you have enough people and relevant technical skills.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can quickly and safely take on more jobs beyond your core fields of excellence and serve new geographies without the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive network support provider by offering more solutions to more customers under your own brand.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a broad array of technologies and can act as a reliable resource for expanding your IT service operations.
  • Rapid Problem Escalation: With a sizable roster of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Keep Your Clients Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek expertise from your competitors.
  • Online Support Professionals: For two decades, Progent has delivered online IT support ranging from Help Desk services to advanced consulting. Efficient online support cuts costs and produces fast results.
  • Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP, CISM, and GIAC. Find out more about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Addison, Texas Companies
Progent's veteran roster of certified consultants and technical experts can provide Addison, Texas organizations a wide array of remote consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service firms include:

Learn More About Progent's Reseller Program for Network Service Providers in Addison, Texas
To learn more information about Progent's reseller program for network service organizations in Addison, Texas, call 1-800-993-9400 or visit Contact Progent.