Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Addison
Progent's consulting services for network service organizations in Addison Texas allows you to offer your customers Progent's consulting and Help Desk support using your company's own branding as a seamless extension of your regular network support group. These services can put you on the fast track to add to your revenue, close gaps in your service portfolio, create happy clients, and improve your bottom line.
Progent's nationwide team of network engineers, PC integration and troubleshooting technicians, network administrators, and cybersecurity professionals have acted as seamless extensions to the support groups of some of the world's biggest IT service firms. Progent's breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progent's transparency lets you strengthen and protect your branding.
Progent is an IT support company with two decades of background providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has provided online technical support and consulting to clients in every state in the country. (See testimonials from Progent's clients.)
Using Progent's Support Services Under Your Own Brand
Progent's reseller program for network service organizations offers seamless resale to your clients of professional IT services. Progent invoices your firm exclusively and works under your direction to provide your customers support services under your brand. Also, Progent has a low-cost Extended Hours Support Service for customers who require 24x7 support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the heart of an efficient Help Desk. But modern ticketing platforms are not only costly to acquire and staff, but also challenging to configure and manage. Small or niche IT service firms do not have the required resources. Progent's Help Desk and ticketing program offers IT service firms an affordable way to retain their custom branding while providing their customers world-class desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services enable your IT service firm to increase your support workload, the diversity of technologies your firm can handle, the number of locations you can service, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT service firms include:
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can grow your staff and core in-house competencies at your own pace without having to turn down opportunities owing to a lack of expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Addison, Texas Companies
Progent's nationwide roster of certified consultants and technical experts offers Addison, Texas organizations a wide array of online consulting and debugging services. Practice areas covered under Progent's consulting program for IT service providers include:
Find Out More About Progent's Consulting Support for IT Service Firms in Addison, Texas For more details about Progent's reseller program for network service firms in Addison, Texas, call 1-800-993-9400 or visit Contact Progent.