Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Addison
ProgentProgent's consulting services for network service organizations in Addison Texas allows you to offer your customers Progent's consulting and Help Desk support using your company's own branding as a seamless extension of your regular network support group. These services can put you on the fast track to add to your revenue, close gaps in your service portfolio, create happy clients, and improve your bottom line.

Progent's nationwide team of network engineers, PC integration and troubleshooting technicians, network administrators, and cybersecurity professionals have acted as seamless extensions to the support groups of some of the world's biggest IT service firms. Progent's breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progent's transparency lets you strengthen and protect your branding.

Progent is an IT support company with two decades of background providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has provided online technical support and consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for network service organizations offers seamless resale to your clients of professional IT services. Progent invoices your firm exclusively and works under your direction to provide your customers support services under your brand. Also, Progent has a low-cost Extended Hours Support Service for customers who require 24x7 support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the heart of an efficient Help Desk. But modern ticketing platforms are not only costly to acquire and staff, but also challenging to configure and manage. Small or niche IT service firms do not have the required resources. Progent's Help Desk and ticketing program offers IT service firms an affordable way to retain their custom branding while providing their customers world-class desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services enable your IT service firm to increase your support workload, the diversity of technologies your firm can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's remote desktop support group provides Level 1 end user help with 1-hour service level agreement to begin work during standard business hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises service in larger metros is available throughout the US at additional cost.
  • You keep full control of your customers and invoicing.
  • Your clients submit requests using your custom branded web portal, an 800 number, or by directing an email to your assigned mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more information on Progent's Call Center and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can grow your staff and core in-house competencies at your own pace without having to turn down opportunities owing to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service team, responding to your direction, and bills you rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Extensive Reporting: Progent utilizes an enterprise-class documentation system to ensure that all services delivered are fully described. This makes it easy for your IT support organization to shift service responsibilities to internal personnel once you have sufficient staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can quickly and efficiently accept additional opportunities outside your main fields of expertise and open additional territories without the risks associated with increasing your head count too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum network support provider by delivering more services to more customers using your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a wide range of technologies and can be a reliable reservoir of skills for growing your IT support operations.
  • Fast Escalation: With a large team of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Make Your Customers Happy: Satisfied clients stick. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from your competitors.
  • Remote Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk services to high-level consulting. Efficient online support saves money while delivering quick results.
  • Top Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Addison, Texas Companies
Progent's nationwide roster of certified consultants and technical experts offers Addison, Texas organizations a wide array of online consulting and debugging services. Practice areas covered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Consulting Support for IT Service Firms in Addison, Texas
For more details about Progent's reseller program for network service firms in Addison, Texas, call 1-800-993-9400 or visit Contact Progent.