Garland Consulting Expertise for IT Support Firms
Transparent Short-Term IT Support Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Garland
Progent's consulting support for network service organizations in Garland Texas allows your company to provide your clients Progent's consulting expertise and Help Desk support under your company's brand as a transparent augmentation of your regular IT support group. This can put you on the fast track to add to your revenue, close gaps in your service portfolio, create happy customers, and improve your bottom line.
Progent's roster of network experts, PC integration and troubleshooting technicians, IT administrators, and data security consultants have acted as transparent supplements to the support staffs of some of the world's biggest IT service businesses. Progent's breadth and depth of technical knowledge enables you to broaden the scope of your IT service practice, and Progent's close integration with your support team helps you strengthen and protect your company's brand.
Progent is an IT support firm with two decades of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has provided online technical assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)
Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service providers offers transparent resale to your clients of professional IT services. Progent invoices you exclusively and performs under your direction to deliver your customers support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for clients who need access to 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to an efficient Help Desk. But enterprise-grade ticketing systems are not just costly to acquire and staff, but challenging to configure and maintain. Small or niche IT support providers do not have the necessary resources. Progent's Service Desk and ticketing solution gives IT support firms an economical way to keep their custom branding while providing their clients world-class desktop support services backed by a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing program for IT support firms takes advantage of Progent's investments in advanced ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution enable your IT service firm to expand your support workload, the range of technologies your firm can take on, the number of locations you can service, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT service firms include:
- Progent's remote desktop support team delivers Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
- Normal service times are from 5am to 7pm PST, five days per week.
- Extended support is offered at extra cost.
- Optional on-premises support in major metro areas is available throughout the US at extra cost.
- You have full control of your customers and billing.
- Your clients enter incident reports by means of your custom branded Internet portal, a toll-free phone number, or by directing a request to your assigned email address.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated online until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service providers allows your support team to become a single point of contact for virtually all IT expertise your clients may need. You can grow your team and strategic IT skills at your own pace without being forced to turn down new business owing to a lack of expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a seamless extension of your in-house support group, under your coordination, and invoices your firm rather than your client.
- Granular Billing: Progent bills by the minute to reign in costs.
- Detailed Service Reporting: Progent utilizes an enterprise-class reporting system to make sure all services delivered are fully documented. This allows support group to transfer service assignments to internal consultants once you have sufficient people and relevant skill sets.
- Safely Expand Your IT Support Practice: You can easily and efficiently take on more jobs outside your core fields of expertise and open new territories without the risks associated with expanding your full-time staff too rapidly.
- Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support provider by offering more services to more clients under your own brand.
- Add to Your IT Support Catalog: Progent offers top-tier expertise in a broad range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service operations.
- Fast Problem Escalation: With a large roster of high-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
- Make Your Clients Satisfied: Satisfied clients are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from other support firms.
- Remote Technical Support Experts: For two decades, Progent has provided online IT support ranging from Call Center support to high-level consulting. Efficient remote support saves money while delivering fast solutions.
- Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Garland, Texas Companies
Progent's veteran team of certified engineers offers Garland, Texas businesses a broad array of remote consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- Active Directory and MS Entra Planning
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP Consulting
- Microsoft Azure, AWS, Google Cloud
- Remote Network Technical Support
- Work from Home Integration
- Cisco Infrastructure
- Juniper Technology
- Cisco Routers Integration
- Cybersecurity Expertise
- Business Continuity Planning
- Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Tech Support
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtual Server Automation
- Rapid, Low-cost .NET Software Development.
- Hyper-V Planning
- VMware vSphere Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- Smartphone Integration
- Apple iPhone Integration
- Google Android Smartphone Management
- Ransomware Defense and Recovery
- Backup/Restore Solutions
- Cisco VoIP Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Surveys
Learn More About Progent's Consulting Support for Network Service Organizations in Garland, Texas For additional information about Progent's reseller program for IT service firms in Garland, Texas, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Urgent ISR G2 Routers Technical Support
Integration Support 1800 ISR Router
Cisco has designed an extensive product line of routers that includes appliances designed to deliver the protection, bandwidth, and reliability demanded by organizations from branch offices to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and network uptime. Progent can help you select and integrate Cisco routers to establish a solid infrastructure for your IT system and to make it economical to expand as you support new users, start new offices, install new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent offers help with a range of routers powered by Cisco's IOS platform, such as the Cisco 800 series of small office routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, plus older 1700 and 2600 Routers.
Small Business WAP150 Technical Support
Small Business WAP500 AP IT Services
Cisco's Small Business series of access points are Linux-based units engineered as entry-level wireless APs for small offices. Progent's Cisco CCIE Wi-Fi network infrastructure experts offer online or on-premises configuration and troubleshooting support to help you to plan, configure, upgrade, optimize, administer and troubleshoot Cisco Small Business wireless AP deployments of any scale or topology.
Online Support Services Microsoft Exchange
Remote Microsoft Exchange Upgrade Remote Support
Progent's Microsoft certified consultants can show you how to define and implement an efficient in-place Microsoft Exchange 2003 migration plan that avoids network downtime, simplifies long-term support requirements, and makes your Exchange 2003 Server easy to manage. For complex multiple server or multi-site migrations, Progent has the experience to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2003 help, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor add-ons to Exchange Server 2003 that are best aligned to your business goals.
Check Point NGX VPN Security Consultancy
Check Point SandBlast Technology Consulting
Progent's Check Point firewall consultants can help you plan, deploy, and manage firewall environments that rely on Check Point NGFW firewall appliances and Check Point's subscription-based SandBlast security services. Progent can also help you maintain older Check Point firewall models or migrate smoothly to Check Point's modern security gateways.
After Hours Horizon3.ai NodeZero Cybersecurity Pen Testing Cybersecurity Group
Horizon3.ai NodeZero Certified Threat Assessment Intrusion Detection
Progent's certified security consultants can run NodeZero-based PEN tests to verify your security monitoring and protection tools and policies are properly configured and effective.
Consultants Debian Linux
Consultants Slackware Linux
Progent's Linux support experts offer small and mid-size companies and developers support for managing and maintaining Linux systems that operate with Microsoft-powered networks. Progent offers your organization access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad array of expertise provides you with an easy single source to show you how to build and manage a protected and robust mixed-platform network and communications solution that allows Linux and Microsoft coexistence by combining MS Windows with major Linux platforms including RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Open Now Private Cloud Virtual Datacenter Hosting Consultancy
24x7 Professional ProSight Private Cloud Services
Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small or mid-size company's production servers in an environment that delivers the highest level of dependability and scalability and is also simple to transfer to another host. ProSight Virtual Hosting and management options are built on mature virtualization techniques that allow small and midsize companies with mixed- platform IT systems to economize dramatically on the expense of capital equipment, system support, and network management while benefiting from enterprise-class reliability and an unmatched degree of vendor independence.
OS X Troubleshooting Consultant Services
Mac Remote Specialists
Progent provides nationwide online technical support and troubleshooting services for businesses that operate Apple macOS and OS X networks or whose information systems include a combination of Apple Mac and Microsoft technology. Progent's consultants offer Mac clients a variety of IT services including desktop support, migration to the current edition of macOS from other earlier editions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help you with Apple iPhone and iPad integration and management, or moving to iCloud. Online technical support offers maximum return for your IT dollar by protecting user efficiency and limiting the time charged for network repair services. Sophisticated remote access technology and skilled technicians and engineers combine to enable Progent to handle most IT problems without squandering time and expense by going to your site. In most of cases your network problems can be remediated by telephone or via a mix of telephone support and online connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISA certified security specialists to assist with the most difficult network problems.
Emergency Microsoft Expert Windows 2019 Online Technical Support
Windows Server 2019 Storage Spaces Direct Technical Support
Progent's Microsoft-certified Windows Server 2019 consultants can help your company to design and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 offers significant enhancements in capacity, speed, ease of management, virtualization, security and compliance, hybrid local/cloud deployments, resilience, and Linux support.
Help and Support Two-factor Authentication
Technology Consulting MFA and Single Sign-on
Progent's Duo services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices.
Antivirus Services
Antispam Installation support
E-Mail Guard is Progent's affordable spam filtering and virus defense service that gives small businesses enterprise-quality defense from spam, viruses, DHA attacks, and other forms of email-borne attacks on computer networks. E-Mail Guard is based on Postini's perimeter management technology, a sophisticated suite of web-managed spam filtering and anti-virus services that stop email assaults before they are able to penetrate the corporate firewall. Perimeter Manager also allows administrators track and control their email application, regardless of server vendor, hardware type, or geographic location.
Cybersecurity Consultancy Horizon3.ai NodeZero Threat Assessment
Network Security Auditor Horizon3.ai NodeZero Cybersecurity Pen Testing
Progent's certified cybersecurity experts can run NodeZero-based PEN tests to make sure your security defense systems and policies are properly configured and effective.
Microsoft Exchange Consultant Services
After Hours Remote Technical Support Exchange Server 2000
Progent is one of the most expert information technology consulting companies for creating email and messaging systems powered by Microsoft Exchange 2000. Progent is skilled in helping small and mid-size businesses derive all the benefits of Microsoft Exchange Server 2000 for common situations including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 support.
Windows Server 2008 R2 Remote Troubleshooting
Windows Server 2008 DirectAccess IT Services
Windows Server 2008 represents a major advance in making IT networks more secure and fault tolerant, simpler to virtualize and administer, faster, and able to offer an improved platform for web publishing. Progent can help your company benefit fully from the improvements built into Microsoft Windows Server 2008 by delivering consulting, tech support, training, staffing, network monitoring, and security engineering expertise.
ISSAP Technical Support Services
Award Winning Security Architecture Professionals
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification through thorough examination and extensive work with network security design. ISSAP consultants possess in-depth understanding of access control mechanisms and methodologies, telecommunications and network infrastructure security, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery, and physical security. Progent's ISSAP-certified security experts can assist your business with all phases of architecture security.
Online Cisco Certified CCIE Outsourcing Services
Cisco Router PC Consulting
Progent's Cisco CCIE network consultants can assist your business to set up, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone support, and CUCM/CallManager software expertise.
SonicWall NSA 9450 Firewall Cybersecurity Consultancy
SonicWall TZ500 Firewall Cybersecurity Firms
Progent's certified SonicWall firewall experts can show you how to deploy, manage, and troubleshoot SonicWall firewall/VPN devices including the current SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISM and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall security gateways into an end-to-end network protection plan and build security into your corporate operations.
NetDocuments Integration Engineers
Emergency Professional NetDocs
NetDocuments (NetDocs) is a cloud-based document management system (DMS) built specifically for legal workflows. Progent can provide remote access to NetDocuments consultants to help legal departments and law firms to design, configure, administer, tune, or debug a document management system environment based on NetDocuments.
Multi-factor Authentication Support and Setup
MFA and Single Sign-on Troubleshooting
Progent's Duo managed services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on iOS, Google Android, and other personal devices.
Dynamics GP/Great Plains Features Online Help
Top Rated Dynamics GP/Great Plains Features On-site Support
important characteristics of Dynamics GP software include a modular structure that allows you to buy just the functionality you require, a standardized foundation built on Microsoft technologies to secure your investment and offer a tightly integrated environment, enhanced reporting capabilities that permit you to monitor all activities, revenues and spending and sales patterns, integration with Microsoft Office to speed access to corporate information, the ability to process data from virtually any db software or desktop application into Microsoft Dynamics GP, plus an open design that makes it easy to develop specialized applications. Progent can show you how to configure and maintain a reliable, protected server and communications infrastructure to support Dynamics GP, and can offer experienced GP/Great Plains consultants to show you how to turn the advanced features of Microsoft Dynamics GP/Great Plains business accounting software into a high-value business management solution.
Small Office Small Business IT Outsourcing Group
Computer Network Specialist Small Business
Progent delivers the services of Microsoft and Cisco-Premier IT consulting professionals to show customers affordable alternatives to help companies maximize the value of Microsoft and Cisco products. For networks that range from remote offices to nationwide enterprises, Progent's expert consultants can assist you to improve your information system's e-mail architecture, security, availability, throughput, and system administration.
Consulting SMS Server Migration
SMS Server 2003 Upgrade Consultants
Progent's Microsoft consultants provide small and mid-size companies world-class consulting support for Microsoft Systems Management Server 2003 and System Center Configuration Manager, Microsoft's solutions for change and configuration automation. System Center Configuration Manager 2007 is the new title for the update management platform previously known as Systems Management Server. System Center Configuration Manager 2007 provides a variety of enhancements to Microsoft Systems Management Server 2003 such as comprehensive automation, built-in Vista Microsoft Windows Server 2008 support, quarantine support, and boot image management. Progent's certified engineers can help you use SMS 2003 or Configuration Manager 2007 effectively for automated operating system and application deployment, security patch administration, software metering, and software license reconciliation. Progent's consultants can also help your company to migrate efficiently from Systems Management Server to System Center Configuration Manager 2007.
Catalyst 9164 Access Point Computer Consulting
Catalyst 9117 Access Point Setup and Support
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Access Point experts can provide affordable remote and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
Cisco and Microsoft Certified Network Education
Server Training
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Medium-size businesses who utilize familiar independent service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.
Printer firmware patch management Engineer
Professional Android patch management
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Integration Support ProSight NinjaOne Server and Endpoint Management
Online Help ProSight NinjaOne Windows Desktop Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they can impact your business.
Horizon3.ai NodeZero PEN Testing Auditor
Horizon3.ai NodeZero Certified Threat Assessment Forensics Services
Progent's certified cybersecurity consultants can run NodeZero-based PEN tests to make sure your security defense systems and policies are properly set up and effective.
IT Services Windows 2022 Hyper-V
Windows Server 2022 and SCOM Consultant Services
Progent's Microsoft-certified Windows Server 2022 experts can assist your organization to plan and carry out a cost-effective upgrade to Windows Server 2022 that features high availability and that is based on a self-hosted deployment model or a hybrid model that integrates cloud-based Windows Server on Azure with a self-hosted installation of Windows Server 2022.
Top CISSP Certified Network Security Architect Consultant Services
CISSP Certified Cybersecurity Analyst Consultant Services
Progent's CISSP-premier cybersecurity consultants can assist organizations of any size with any facet of information system security. Progent can help create efficient cybersecurity solutions that guard a small business against modern malware attacks or Progent can plan, configure, and manage a comprehensive security strategy for hybrid enterprise networks that support onsite, online, and mobile clients sharing IT resources spread over a mix of physical sites and various clouds.
IT Services SCOM 2012 Fabric Monitoring
Microsoft SCOM 2012 Support Services
Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, enhancing and repairing System Center Operations Manager solutions and offer organizations of all sizes expert online or onsite consulting services for Microsoft SCOM 2012. Progent can help your company to plan an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to watch over your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to import and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or on-premises technical support to assist you to remediate serious issues uncovered by SCOM 2012.
Windows Server 2008 DirectAccess Computer Engineer
Microsoft Windows 2008 R2 Help and Support
Windows Server 2008 R2 offers high levels of performance, protection, fault tolerance, scalability, and flexibility that improve productivity of on-site, branch office, and mobile users. Progent's network professionals can deliver affordable remote engineering, technical support, and training services to help your company to design, execute, and manage Windows Server 2008 R2 in order to add significant strategic value to your information system.
Biggest Mac Network Consulting
OS X Connectivity Remote Troubleshooting
Progent's Mac networking engineers can help you with a broad array of network foundation areas such as network architecture, remote and mobile connectivity, internetwork communication, protection, and emerging technologies such as Voice over IP and fast wireless networking. For business networks based exclusively on Apple Mac OS X or for environments incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent has the knowledge and depth to handle the complexity of designing, configuring, and maintaining a network architecture that is robust, secure, productive and aligned with your corporate goals. Progent can show you how to configure Apple's Xserve enterprise servers, Xserve RAID non-stop storage products, and Apple's Xsan storage area network systems. Progent can also give you access to certified experts to support Cisco routers and switches.
Fault Tolerant Server Clustering Specialists
Microsoft Experts Non-stop Clustered Servers Online Support
Progent offers Windows 2003 Cluster Server assistance to help your organization deploy non-stop clustered servers that can provide 100% operation. Windows cluster servers for high-availability systems include Windows Cluster Server, Microsoft SQL Cluster, and Microsoft Exchange Cluster Server. By showing you how too plan fault-tolerant clustered server solutions powered by Microsoft Windows Server Cluster 2003, Progent's Certified Windows experts ensure that your zero-downtime server clusters are set up to optimize the business value of your information network.
Ubiquiti UniFi XG switch Consult
24/7/365 Consultancy Ubiquiti U6 Lite WiFi access points
Ubiquiti's UniFi line of Wi-Fi products includes indoor and outdoor Wi-Fi APs, WiFi 6/6E and WiFi 7 APs, security gateways, switches, IP phones, and security cameras. Progent can provide the expertise of veteran wireless professionals who can assist you to assess the value of UniFi products for your business and help you to plan, deploy, administer, and troubleshoot your UniFi solution.
Catalyst 802.11ax AP Upgrade Setup and Support
Catalyst Wi-Fi 6 AP Security Network Consultant
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 Wireless Access Point consultants offer economical online and onsite support for Catalyst Wi-Fi 6 wireless access points.
Polycom Video Conferencing Consultancy
Consultancy Polycom OTX Telepresence
Progent can provide the support of a senior specialist with years of experience installing, maintaining, and upgrading immersive telepresence systems from leading vendors including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your internal IT management team, your ISP, and your telepresence platform supplier to assist your organization increase the strategic value of your video conferencing solution.
24-Hour Microsoft Expert Network Monitoring Specialists
After Hours System Center Operations Manager Technical Consultant
Even if your company has a small computer services staff and a modest IT budget, your information system can still have the same high reliability and responsiveness that once needed a large internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-premier network professionals, the latest network management products for proactive monitoring and alerts, and economical support packages such as a help desk service to keep your mission-critical business applications and servers operating.
Online Support Windows 11 Security
Remote Microsoft Windows 11 Upgrade Technical Consultant
Progent's Microsoft-certified Windows 11 experts offer an array of services for Windows 11 including cloud solutions, mobile device management and synchronization, telecommuter connectivity, security and compliance, streamlined deployment, and Help Desk support.
24/7 application Testing Lab Professional
Top Rated Services Herakles/QTS Test Lab
The Progent Test and Training Lab located at the QTS Data Center can be used for testing mission-critical applications, creating cost-effective migration procedures, evaluating and tuning performance, planning or verifying business continuity strategies, mitigating compatibility issues, and building training environments for new technologies. For Progent customers without sufficient in-house resources to configure effective test systems, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep critical network projects on schedule.
Consulting Support for IT Service Providers Computer Consultants
IT Services for Service Providers Network Consulting
Progent's Support for IT Service Providers lets you use Progent's consulting engineers under your own brand as a transparent arm of your IT services team.
24/7 VMware Live Migration Consulting Services
Consultant Services VMware
Progent offers the assistance of a certified VMware VCDX consultant to help your organization design, deploy, manage and troubleshoot VMware vSphere-based virtualization ecosystem for local networks, private and public clouds, or hybrid deployments. Progent offers world-class expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent offers extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high uptime, fault tolerance, and application mobility.
Exchange Online Archiving Computer Consultant
24 Hour Hybrid Microsoft 365 solutions Consultant
Microsoft allows you to create seamless hybrid networks that combine Microsoft 365 and local Exchange deployments. This permits you to have specific mailboxes hosted at your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist you with any phase of designing, implementing and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange specialists can deliver occasional support to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange initiative is successfully completed on schedule and within budget.
Services Mac Technical Support
24-7 OS X Online Consulting Services
Progent offers national remote technical support and consulting services for companies who operate macOS and OS X networks or whose IT systems include a mix of Apple Mac and Microsoft Windows products. Progent's consultants can provide macOS and OS X clients a variety of services including desktop support, migration to the most recent edition of macOS from legacy versions of Apple macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also help you with Apple iPhone and iPad support, or migrating to iCloud. Online technical support provides maximum return for your IT budget by protecting client efficiency and limiting the hours charged for network repair services. Advanced online access utilities and skilled service specialists and engineers allow Progent to handle the majority of IT problems without wasting time and money by traveling to your location. In most of situations your network issues can be dealt with by telephone or via a combination of telephone help and remote access. Progent can put you in touch with Cisco CCIE infrastructure engineers and CISA certified security professionals to help you with the most difficult system issues.
