Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Louisville
ProgentProgentís consulting support for network service firms in Louisville Kentucky allows you to provide your clients Progent's consulting expertise and Help Desk support with your brand as a seamless supplement to your regular IT services team. This can help you add to your revenue, close gaps in your service catalog, create happy clients, and increase your bottom line.

Progent's team of network infrastructure experts, PC support technicians, network administrators, and data security professionals have acted as seamless adjuncts to the IT groups of some of the worldís biggest IT service firms. Progentís range of technical knowledge allows you to widen the capabilities of your IT service business, and Progentís close integration with your support team lets you strengthen and preserve your branding.

Progent is an IT consulting firm with 20 years of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network infrastructure engineers of any private IT support company in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Using Progent's Services With Your Branding
Progent's consulting program for network service organizations offers transparent resale to your customers of professional IT services. Progent invoices you directly and works under your direction to deliver your customers consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an effective service desk. But modern ticketing systems are not only expensive to license and staff, but also difficult to set up and manage. Small or niche IT service organizations seldom have the necessary financial or human resources. Progent's Service Desk and ticketing solution gives IT support firms an affordable way to keep their own branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing solution for IT service companies leverages Progent's investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing solution allow you to increase your physical and virtual support workload, the range of technical issues your company can take on, the locations you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's online desktop service group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises support in major metros is available across the US at extra cost.
  • You retain full control of your customers and invoicing.
  • Your clients submit service requests by means of your own branded Internet portal, an 800 phone number, or by sending a request to your assigned mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more details about Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service firms allows your support team to act as a single point of contact for virtually all technical guidance and troubleshooting your customers may need. You can grow your team and strategic IT skills at your own pace without having to decline new business owing to a lack of in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service group, responding to your direction, and invoices your firm instead of your customer.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Detailed Documentation: Progent uses an advanced reporting system to ensure that all IT services delivered are fully documented. This enables you to transfer service responsibilities to in-house consultants when you have enough staff and relevant skill sets.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Practice: You can easily and affordably accept more jobs outside your core fields of excellence and open new territories without assuming the risks involved with increasing your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum network service provider by offering more services to more customers using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a wide array of IT disciplines and can be a dependable reservoir of skills for expanding your IT service operations.
  • Fast Problem Escalation: With a large team of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Customers Satisfied: Satisfied customers are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has provided remote network support from Call Center services to high-level consulting. Efficient remote support cuts costs while delivering quick results.
  • Advanced Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Louisville, Kentucky Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Louisville, Kentucky businesses a broad range of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Reseller Program for Network Service Organizations in Louisville, Kentucky
For more information about Progent's reseller program for IT service organizations in Louisville, Kentucky, call 1-800-993-9400 or visit Contact Progent.