In addition to offering fast access to high-level IT professionals and subject matter experts (SMEs) to assist Colorado Springs, Colorado businesses to resolve discrete technical problems or longer-term projects, Progent can provide temporary staffing to deliver more generalized assistance such as PC support, IT administration, and Call Center services. Short-term staffing makes it possible for organizations to respond to anticipated or surprise surges in demand for IT services, which may result from situations like mergers and acquisitions, site moves, platform upgrades, paradigm shifts like work-from-home, disaster response, busy seasons, or regulatory mandates. Temporary staffing can also cover voids left by the loss of in-house staff members because of vacations, health issues, resignation, or other reasons.

Advantages of Progent's Temporary Staff Augmentation Services
Progent's short-term staff augmentation services give businesses the ability to react to surges in requirements for IT personnel without being saddled with the costs and delays associated with identifying and recruiting appropriate IT personnel and without the burden of adding to your in-house head count.

Key aspects of Progent's short-term staffing services include:

  • Fast availability of reliable IT professionals
  • Easy engagement, cessation, and resumption of services
  • Transparent augmentation of your full-time network support staff
  • Comprehensive documentation of services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
  • Close relationship with a world-class, full-spectrum source for IT expertise
Progent's Shared Help Desk Service
Progent's co-managed Help Desk program is a specialized flexible staff expansion option that allows IT organizations to divide the responsibilities of Help Desk support transparently between their full-time IT staff and Progent's nationwide pool of IT support experts. Working as a transparent extension of your in-house Call Center, Progent's co-managed Call Center program is a joint support solution powered by the leading shared professional services (PSA) tool for managing, service calls, ticketing, assigning responsibility, monitoring responses, and producing management reports.

Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises network services for businesses throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.

Progent's Areas of Expertise for Colorado Springs, Colorado Businesses
Progent's seasoned roster of certified engineers can provide Colorado Springs, Colorado businesses a broad range of remote technical guidance and debugging services. Practice areas offered under Progent's reseller program for network service firms include:

Contact Progent for Temporary Staff Augmentation for Colorado Springs, Colorado Businesses
To find out more details about Progent's short-term staff augmentation services for Colorado Springs, Colorado companies, call 800-993-9400 or visit Contact Progent.