Besides providing fast access to guidance from top-tier network professionals and subject matter experts (SMEs) to help Edmonton, Alberta companies to resolve specific IT problems or strategic initiatives, Progent can provide temporary supplemental staffing to deliver more broadly defined services like PC help, network management, and Help Desk call center response. Short-term staffing can help businesses to deal with anticipated or unexpected peaks in demand for network personnel, which may be caused by situations such as company mergers, site moves, technology upgrades, paradigm shifts like telecommuting, disaster response, busy seasons, or regulatory changes. Temporary staffing can also cover gaps caused by the absence of full-time IT personnel because of vacations, illness, termination, etc.

Advantages of Progent's Short-Term Staff Augmentation Program
Progent's temporary staffing services give businesses the versatility to react to surges in requirements for network personnel without being saddled with the expense and hassle associated with vetting and recruiting reliable IT personnel and without the burden of increasing your full-time staff size.

Important features of Progent's short-term staffing services include:

  • Fast access to seasoned IT professionals
  • Easy engagement, cessation, and re-engagement of services
  • Seamless extension of your in-house IT staff
  • Comprehensive documentation of all services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled promptly
  • Close relationship with a world-class, full-spectrum source for IT support
Progent's Co-managed Help Desk Service
Progent's shared Help Desk Call Center program is a specialized flexible staff expansion alternative that allows IT organizations to share the work of Help Desk support transparently between their full-time network staff and Progent's nationwide pool of technical support specialists. Working as a transparent supplement of your in-house Call Center, Progent's shared Call Center program is a collaborative support alternative powered by the industry's leading shared PSA tool for streamlining, service requests, generating tickets, assigning responsibility, tracking progress, and generating management reports.

Why Choose Progent?
Progent has 20 years of experience delivering remote and on-premises network services for businesses across the United States. Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and GIAC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Edmonton, Alberta Businesses
Progent's nationwide team of certified engineers can provide Edmonton, Alberta organizations a wide array of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Contact Progent for Short-Term Staff Augmentation for Edmonton, Alberta Organizations
To find out more about Progent's temporary supplemental staffing services for Edmonton, Alberta businesses, call 800-993-9400 or visit Contact Progent.