In addition to providing rapid access to guidance from high-level IT consultants and subject matter experts to help Toronto, Ontario businesses with discrete technical problems or longer-term initiatives, Progent can provide short-term supplemental staffing to deal with more generalized assistance like desktop support, IT administration, and Help Desk services. On-demand staffing makes it possible for organizations to respond to expected or unplanned increases in the need for IT personnel, which may be caused by scenarios such as mergers and acquisitions, data center moves, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or regulatory mandates. Temporary IT staff augmentation can also fill gaps left by the loss of full-time IT personnel due to scheduled vacations, health issues, resignation, etc.

Benefits of Progent's Temporary Staffing Services
Progent's temporary supplemental staffing services offer organizations the versatility to respond to surges in requirements for IT personnel without being saddled with the expense and hassle associated with identifying and hiring professional IT help and without the burden of increasing your permanent staff size.

Key aspects of Progent's short-term staff augmentation services include:

  • Rapid access to reliable network pros
  • Easy engagement, cessation, and re-engagement of services
  • Transparent extension of your in-house network support staff
  • Comprehensive documentation of services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled promptly
  • Close working relationship with a world-class, full-service resource for IT expertise
Progent's Shared Help Desk Service
Progent's co-managed Call Center service is a specialized on-going staff augmentation alternative that allows IT organizations to divide the responsibilities of Help Desk Call Center support seamlessly between their internal network staff and Progent's extensive team of technical support specialists. Acting as a seamless extension of your full-time Help Desk, Progent's shared Call Center program is a joint service solution based on by the industry's leading group PSA tool for streamlining, service requests, ticketing, assigning ownership, tracking responses, and generating documentation.

Why Choose Progent?
Progent has two decades of experience providing online and on-premises IT expertise for organizations throughout the United States. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.

Progent's Areas of Expertise for Toronto, Ontario Businesses
Progent's veteran roster of certified consultants and technical experts offers Toronto, Ontario companies a broad array of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:

Contact Progent for Short-Term Staff Augmentation for Toronto, Ontario Businesses
To find out more about Progent's short-term supplemental staffing services for Toronto, Ontario businesses, call 800-993-9400 or visit Contact Progent.