Besides providing rapid access to high-level network professionals and subject matter experts (SMEs) to help Omaha, Nebraska organizations with discrete IT problems or longer-term initiatives, Progent offers short-term supplemental staffing to deal with more broadly defined assistance like PC help, IT administration, and Help Desk call center services. Short-term staffing can help organizations to deal with planned or unexpected peaks in demand for IT personnel, which may result from situations such as company mergers, data center relocation, technology migration, business process changes like telecommuting, disaster recovery, busy seasons, or regulatory changes. Short-term supplemental staffing can also fill gaps resulting from the absence of in-house staff members due to vacations, illness, resignation, etc.

Advantages of Progent's Temporary IT Staffing Program
Progent's short-term supplemental staffing services give organizations the versatility to respond to surges in requirements for network services without being saddled with the costs and hassle that come with reviewing and recruiting appropriate IT personnel and without the risk of increasing your full-time head count.

Important aspects of Progent's short-term staff augmentation services include:

  • Rapid access to seasoned network pros
  • Easy engagement, cessation, and resumption of services
  • Transparent extension of your full-time network support staff
  • Comprehensive documentation of services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
  • Strong working relationship with a top-level, full-service source for network support
Progent's Shared Help Desk Call Center Service
Progent's co-managed Help Desk Call Center service is a specialized on-going staff augmentation option that enables IT groups to share the responsibilities of Help Desk support transparently between their full-time IT personnel and Progent's extensive team of IT support experts. Working as a transparent extension of your full-time Call Center, Progent's shared Call Center program is a collaborative support solution based on by the industry's leading group professional services (PSA) tool for managing, service requests, generating tickets, assigning responsibility, tracking responses, and producing management reports.

Why Choose Progent?
Progent has two decades of background providing online and onsite IT expertise for businesses across the U.S. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.

Progent's Practice Areas for Omaha, Nebraska Companies
Progent's nationwide roster of certified consultants can deliver Omaha, Nebraska businesses a broad array of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:

Contact Progent for Short-Term Staff Augmentation for Omaha, Nebraska Organizations
To learn more details about Progent's temporary staffing services for Omaha, Nebraska organizations, call 800-993-9400 or visit Contact Progent.