In addition to offering rapid access to guidance from top-tier IT professionals and subject matter experts to assist Joinville, Santa Catarina organizations with discrete IT issues or longer-term projects, Progent offers short-term supplemental staffing to deliver more generalized services such as PC support, IT management, and Help Desk services. Temporary staffing makes it possible for organizations to deal with anticipated or unplanned increases in the need for IT personnel, which may be caused by scenarios like mergers and acquisitions, data center moves, technology upgrades, business process changes like telecommuting, disaster recovery, seasonal variations, or new regulations. Temporary supplemental staffing can also fill voids caused by the absence of full-time IT personnel due to vacations, health issues, termination, or other reasons.
Advantages of Progent's Temporary Staff Augmentation Services
Progent's temporary staff augmentation services give businesses the flexibility to react to increases in demand for network services without dealing with the costs and delays associated with vetting and hiring appropriate technical personnel and without the risk of increasing your permanent head count.
Key aspects of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Fast access to seasoned IT pros
- Easy initiation, cessation, and re-engagement of services
- Transparent extension of your in-house IT staff
- Full reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled promptly
- Strong relationship with a world-class, full-spectrum resource for network support
Progent's co-managed Help Desk Call Center program is a proven on-going staff expansion alternative that allows IT groups to divide the responsibilities of Help Desk Call Center support seamlessly between their in-house network personnel and Progent's nationwide pool of technical support experts. Working as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk service is a joint support alternative based on by the industry's leading group professional services tool for streamlining, service calls, generating tickets, assigning ownership, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of background delivering remote and on-premises IT services for organizations throughout the United States. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Joinville, Santa Catarina Businesses
Progent's nationwide team of certified engineers can provide Joinville, Santa Catarina organizations a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:
Contact Progent for Short-Term Staff Augmentation for Joinville, Santa Catarina Companies
To find out more details about Progent's temporary staff augmentation services for Joinville, Santa Catarina organizations, call 800-993-9400 or visit Contact Progent.