Fort Worth Consulting for Network Service Organizations
Seamless Short-Term Support Staff Expansion
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Fort Worth
Progent's consulting support for network service firms in Fort Worth Texas enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent extension of your in-house IT services group. These services can put you on the fast track to add to your client base, close gaps in your service catalog, create happy customers, and increase your profits.
Progent's nationwide roster of network experts, desktop integration and troubleshooting specialists, network administrators, and cybersecurity consultants have acted as transparent extensions to the IT staffs of some of the country's biggest IT support businesses. Progent's range of expertise enables you to widen the scope of your IT support practice, and Progent's close integration with your support team helps you strengthen and protect your branding.
Progent is a network support company with 20 years of experience providing remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has provided remote technical support and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)
Providing Progent's Services Under Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your customers of world-class services. Progent bills you directly and performs under your direction to deliver your clients support services under your brand. In addition, Progent has a low-cost Extended Hours Support Program for customers who require access to 24x7 technical support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to an efficient Help Desk. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also difficult to set up and manage. Smaller IT service firms do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT support organizations an affordable way to retain their custom branding while delivering their customers responsive desktop support built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing software, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features offered with Progent's Call Center and ticketing solution enable you to increase your support workload, the diversity of technical issues your firm can handle, the number of geographies you can service, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service companies include:
- Progent's remote desktop service team provides Level 1 end user help with 1-hour SLA to begin work during standard business hours.
- Normal service times are 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is available at extra cost.
- Optional onsite support in larger metro areas is offered throughout the country at extra cost.
- You keep complete control of your customers and billing.
- Your customers enter incident reports using your custom branded web portal, an 800 phone number, or by sending a message to your dedicated email address.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows your support team to become a sole source for virtually all IT expertise your clients may require. You can build your team and strategic in-house competencies steadily without having to decline opportunities owing to a lack of expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a seamless extension of your in-house support group, under your coordination, and invoices you rather than your client.
- Granular Billing: Progent charges on a per-minute basis to reign in expenses.
- Extensive Service Documentation: Progent utilizes an enterprise-class documentation system to make sure all services delivered are fully described. This enables support group to shift account assignments to internal consultants when you have enough staff and appropriate skill sets.
- Safely Grow Your Service Business: You can easily and safely accept more jobs beyond your main fields of excellence and serve new geographies without assuming the risks associated with expanding your full-time staff too quickly.
- Re-enforce Your Name: You can improve your positioning as a comprehensive network service firm by delivering more services to more customers under your own brand.
- Add to Your Services Catalog: Progent can provide top-tier expertise in a broad range of IT disciplines and can be a reliable reservoir of skills for expanding your IT service business.
- Rapid Problem Escalation: Thanks to a sizable team of top-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
- Keep Your Clients Happy: Satisfied customers are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
- Online Technical Support Experts: For two decades, Progent has delivered online IT support ranging from Call Center support to advanced consulting. Effective online service cuts costs and produces fast results.
- Top Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Fort Worth, Texas Organizations
Progent's veteran team of certified consultants and technical experts can deliver Fort Worth, Texas companies a broad array of online consulting and debugging expertise. Practice areas covered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Support Services
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory and MS Entra ID Design
- Office/Microsoft 365 Configuration
- Dynamics GP Customization
- Azure, AWS, Google Cloud
- Remote Network Technical Support
- Work from Home Support Services
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Configuration
- Security and Compliance Consultants
- Business Continuity Planning
- Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Tech Support
- Colocation Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Development
- Virtual Server Management
- Fast, Affordable .NET Software Development.
- Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- Smartphone Management
- iPhone Support
- Android Phone Support
- Ransomware Defense and Recovery
- Backup/Restore Solutions
- Cisco IP Voice Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Assessments
Learn More About Progent's Consulting Program for IT Service Firms in Fort Worth, Texas For more details about Progent's consulting support for network service organizations in Fort Worth, Texas, call 1-800-993-9400 or see Contact Progent.
An index of content::
Top Rated Azure Active Directory Computer Engineer
Microsoft Entra Connect Integration
Progent can assist you to design and implement a smooth migration from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity services across on-premises and cloud resources.
Horizon3.ai NodeZero Cybersecurity Pen Testing Cybersecurity Company
Horizon3.ai NodeZero Certified Cybersecurity Penetration Testing Security Firms
Progent's certified cybersecurity experts can run NodeZero-based penetration tests to verify your security monitoring and protection systems and policies are correctly configured and effective.
MCSE Expert Certified .NET Software Development Companies
DotNET Development
Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development system and are able to create or enhance .NET apps quickly and affordably.
Onsite Wireless Site Survey Remote Support
Wireless LAN Site Survey Specialist
Progent's Wi-Fi site survey services help you to design, install and debug a Wi-Fi LAN adapted to your environment, offering your business a wireless solution that has the reception, speed, density, data protection, and roaming ability your company needs.
ProSight ECHO Hybrid Cloud Data Backup Services Support and Setup
BDR and Business Continuity Solutions Computer Engineer
ProSight Data Protection Services ECHO from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information.
Microsoft Office System Tech Support Outsource
Immediate Microsoft Windows Information Technology Consulting Company
Progent's IT outsourcing packages offer budget-friendly network consulting for small organizations. Whether it includes designing network infrastructure, setting up an internal Help Desk or using an outside one, deploying a new email system, monitoring your network, or developing an on-line eCommerce solution, outsourcing your network technical services can reduce expenses and minimize risks, allowing IT service budgets to increase in a more moderate and manageable fashion than is possible by building up a large, all-purpose in-house network support staff. Progent's Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and highly available network foundation for your critical applications powered by Windows.
Exchange 2007 Network Engineer
Emergency Consultant Microsoft Exchange 2007
Progent's expert support team can show you how to define and deploy a smooth in-place Exchange Server 2007 upgrade plan that minimizes productivity disruption, reduces ongoing service demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-site migrations, Progent offers the experience to complete your project quickly and affordably. Progent's Exchange Server 2007 help, troubleshooting, and design offerings include assistance with the configuration of third-party add-ons to Exchange Server 2007 and the design of unified messaging implementations powered by Exchange 2007 Server.
Consultants ProSight Data Protection Services ECHO
24-7 Remote Data Backup and Restore Services Specialists
ProSight Data Protection Services ECHO from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information.
Technology Consulting ProSight Reporting Remote Network Infrastructure Management
Specialists ProSight Reporting ConnectWise Manage Ticketing
ProSight Reporting is an expanding line of real-time reporting tools created to integrate with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Exchange Online Archiving Remote Consulting
Hybrid Microsoft 365 and Exchange Help and Support
Microsoft 365 Exchange Online lets you use cloud-resident servers, mailboxes and other email infrastructure to lower capital costs and administrative hassle. You can deploy Microsoft 365 Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid solution that combines on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consultants offer budget-friendly online support to assist your organizations to assess the potential advantages of Exchange Online, design a network topology that aligns with your functional requirements and IT budget, carry out an efficient migration from your current Exchange organization to one that includes Microsoft 365 Exchange Online, train your IT staff and users, and deliver as-needed consulting and troubleshooting.
Mac Infrastructure Consulting Services
iPad and MobileMe Network Engineer
Progent's Apple Mac networking engineers can help you with a broad array of system infrastructure issues such as system architecture, off-site and mobile access, internetwork compatibility, protection, and new technologies such as Voice over IP and high-speed wireless networking. For company networks based exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the experience and size to handle the complexity of planning, configuring, and supporting a network infrastructure that is reliable, secure, efficient and aligned with your corporate goals. Progent can show you how to configure Apple's Xserve enterprise servers, Apple's Xserve RAID non-stop storage systems, and Xsan SAN systems. Progent can also provide certified professionals to support Cisco routers and switches.
Consultancy Maze ransomware recovery
ransomware cleanup and file recovery Consult
Progent's seasoned ransomware recovery consultants can assist your business to reconstruct an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Network Testing Lab Consult
Consult Herakles/QTS Test Lab
Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center is available for testing line-of-business applications, creating cost-effective migration procedures, evaluating and optimizing performance, planning or validating business continuity solutions, mitigating compatibility issues, and building training systems for new technologies. For Progent customers who lack sufficient in-house resources to configure proper pilot systems, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep critical network projects on schedule.
Cisco Experts Microsoft Windows 11 Teams Consulting
Windows 11 Snap Assist Onsite Technical Support
Progent's Windows 11 experts offer an array of services to support Windows 11 including cloud and hybrid solutions, mobile management, telecommuter access, security and compliance, streamlined deployment, and Help Desk services.
24-Hour ProSight NinjaOne Server and Endpoint Management Engineer
ProSight NinjaOne Automatic Patch Management Online Consulting
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical devices.
ProSight Managed Services Professionals
Small Business Managed IT services Professionals
Progent's ProSight portfolio of managed IT services are intended to provide businesses who maintain minimal in-house IT administration and support teams with low-cost access to enterprise-class management tools and consulting experts. Benefits of the ProSight line of managed services include flat-rate network maintenance costs, smart automation of common administrative tasks, ongoing absorption of new technology, smooth transition from older technology to current solutions, close alignment of information technology with business goals, access to seasoned IT experts, and allowing management to concentrate on business instead of ever-changing information technology.
Fault Tolerant Interoffice Connectivity Remote Support
Urgent Fault Tolerant Branch office Network Consultant Services
Progent's non-stop inter-site connectivity and 24x7 system infrastructure professionals can help small businesses create fault tolerant Interoffice connectivity through redundant system architectures featuring automatic failover. Progent's Cisco Certified Internetwork Experts can design and deploy ultra-reliable Inter-office connections supported by non-stop EIGRP network routers or fault tolerant OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over can provide affordable non-stop interoffice networking.
Solaris Technical Support Services
Solaris Network Engineer
Progent's Solaris platform support experts offer small companies and software developers assistance with administering and maintaining Sun Solaris environments that coexist with Microsoft-based technology. Progent offers your organization contact with Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of experience offers you an easy one-stop consulting firm to help you create and manage a protected and reliable cross-platform connectivity and communications environment that supports Sun Solaris and Microsoft interoperability by combining MS Windows with popular versions of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
Best .NET Visual Studio Developer Firms
DotNET Software Coding
Progent's application developers have worked for 20 years with .NET tools and the Visual Studio development system and can create or enhance .NET applications quickly and at low cost.
Intune Mobile Device Managemnet IT Technical Support Company
Desktop and Mobile Device Management Integration Group
Progent's Microsoft-certified consultants can help your company to streamline desktop PC change and update deployment by delivering support for administration platforms such as System Center Configuration Manager, Systems Management Server, and Windows Server Update Services (WSUS).
Top On-site Support Remote Consulting
Remote Computer Support Consultant Services
For medium-size companies who need network support, Progent can deliver a variety of alternatives including on-site help, on-line support, off-site Call Center, 24x7 support with automatic system monitoring, emergency staffing, business relocation support, software development, and professional consulting. For midsize businesses in California or other regions serviced by Progent's field engineers, Progent provides professional on-premises support for solving network issues rapidly and economically.
IT Services Exchange 2019 and Windows Server 2019
Exchange 2019 Disk Availability Group Specialists
Progent can assist your organization in any phase of your migration to Microsoft Exchange Server 2019 including deploying Windows Server 2019 as a host for Exchange; designing high availability architecture for a local, cloud-based or hybrid deployment; moving mailboxes; planning and implementing Hyper-V; setting up hardware load balancing (HLB); configuring DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365 and configuring Outlook.
Catalyst Wireless Access Point Remote Technical Support
Cisco Catalyst Wi-Fi 6 AP Management Remote Troubleshooting
Progent's Cisco Catalyst Wi-Fi 6 and Wi-Fi 6E Access Point experts can provide economical remote and on-premises help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
Microsoft ISA Server Specialists
Internet Security and Acceleration Server IT Consulting
Progent's certified Internet Security and Acceleration Server consulting experts have broad experience creating Microsoft-based security solutions for information systems with many sites, remote users, and mission-critical web-based applications. A Progent ISA Server engineer can help your small or mid-size company design and deploy an installation of ISA Server 2004 that meets your information security requirements without limiting your productivity.
SharePoint 2016 Migration Support
SharePoint 2016 Information Rights Management Computer Engineer
Progent's Microsoft-certified SharePoint consultants can provide affordable online and onsite expertise, application development, and troubleshooting support for businesses of all sizes who want to upgrade to SharePoint 2016 or SharePoint Online from earlier releases of SharePoint.
Security Management Technology Professional
CISM Certified Cybersecurity Management Consultant
Progent offers the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee defines the core capabilities and global standards of skill that IT security managers are required to master. It gives executive management the confidence that consultants who have earned their CISM certification have the experience and knowledge to deliver effective security management and consulting consulting.
Consultant Online Microsoft Office Training
Online Crystal Reports Training Consult
Progent's virtual classroom webinars provide small businesses the cost savings, simplicity, and flexibility of web-based seminars plus the proven pedagogic methods of seasoned instructors who employ the latest collaboration software to emulate live, interactive classrooms. Progent offers online training for key desktop software including components of Microsoft Office suite such as Excel, Word, Access, and Project: MS Dynamics business accounting and analytics products such as MS Dynamics GP (Great Plains); plus additional top desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.
Engineer Windows Server 2019 System Insights
Remote Consulting Windows Server 2019 Hybrid Integration
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to design and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid model. Windows Server 2019 delivers major improvements in capacity, speed, manageability, virtualization, security and compliance, hybrid local/cloud integration, availability, and container support.
Infor SyteLine CloudSuite Performance Tuning Specialist
Engineers Infor SyteLine CloudSuite Disaster Recovery
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that incorporates more than 25 years of background helping manufacturing, distribution and service organizations to manage complicated supply chains and streamline key processes in order to bring products to market fast and meet customer schedules consistently. Progent can provide the expertise of an ERP consultant with over 20 years of experience working with the SyteLine/CloudSuite Industrial product family. Progent offers online or onsite consulting that spans from as-needed guidance to end-to-end solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for Infor CloudSuite Industrial include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Excel and SQL integration, disaster recovery planning, and database administration.
Stealth Penetration Testing Security Consultant
Cybersecurity Penetration Testing Security Consultancy
Stealth penetration testing is a key part of any comprehensive network security plan. Progent's security professionals can perform extensive penetration tests without the knowledge of your organization's in-house IT staff. Stealth penetration checking uncovers whether existing security monitoring tools such as intrusion incident warnings and event history monitoring are properly set up and consistently monitored. Progent can provide ongoing automatic PEN testing to map your internal/external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, harvested credentials, skipped patches, and ill-advised product defaults can be chained together by threat actors into the multi-front attacks common to the latest strains of ransomware.
Network Services Smartphone Synchronization
Technical Support Companies Mobile Laptop
Progent's remote connectivity and smartphone synchronization experts can assist your business to design and configure secure access solutions for off-site desktops, notebooks, and wireless handhelds so they work tightly with your IT network, allowing you to improve the efficiency of your remote workers.
Consultants Offsite Managed Backup and Recovery Services
IT Consultants ProSight DPS ECHO Hybrid Cloud Backup Services
ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's disaster recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data.
Emergency Microsoft Teams with Exchange Online Professionals
Microsoft Teams VoIP Specialists
Progent can help you to plan a migration to Microsoft Teams from Skype for Business Online and configure, administer, and debug a cloud or hybrid implementation of Microsoft Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint, and your PSTN gateway.
