San Francisco Consultants for Network Service Companies
Transparent Temporary Support Team Expansion
Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in San Francisco
Progent's consulting support for IT service organizations in San Francisco California enables your company to provide your customers Progent's consulting and Help Desk support using your company's own branding as a seamless augmentation of your regular IT services group. These services can put you on the fast track to add to your client base, expand your service portfolio, satisfy your customers, and improve your profits.
Progent's nationwide roster of network experts, PC integration and troubleshooting technicians, network admins, and data security professionals have worked as seamless adjuncts to the IT groups of some of the world's biggest IT service businesses. Progent's breadth and depth of technical knowledge allows you to widen the capabilities of your IT service business, and Progent's transparency helps you elevate and preserve your branding.
Progent is a network support firm with two decades of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network experts of any private IT services firm in the world. Progent has provided online IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)
Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for network service providers offers seamless resale to your clients of professional services. Progent bills you exclusively and works under your instructions to provide your clients consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for customers who require 24x7 support.
Help Desk and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind an efficient IT Call Center. But full-featured ticketing platforms are not only expensive to license and staff, but difficult to set up and maintain. Smaller IT service companies rarely have the required resources. Progent's Help Desk and ticketing solution offers IT support firms a practical way to keep their custom branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT support companies leverages Progent's sizable investments in advanced ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing program enable you to expand your support workload, the diversity of technologies your firm can take on, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Help Desk and ticketing solution for IT support organizations include:
- Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal work hours.
- Normal support hours are from 5am to 7pm PST, five days per week.
- Extended hours support is available at additional cost.
- Optional on-premises support in major metro areas is offered throughout the US at additional cost.
- You retain full control of your customers and invoicing.
- Your customers enter requests via your own branded web portal, a toll-free number, or by sending an email to your dedicated mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated online while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service firms allows you to act as a single point of contact for practically all technical guidance and troubleshooting your clients may require. You can grow your team and core in-house competencies steadily without being forced to say no to opportunities due to a gap in expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a transparent extension of your internal support team, responding to your coordination, and invoices your firm instead of your customer.
- Granular Billing: Progent charges by the minute to minimize expenses.
- Detailed Service Documentation: Progent utilizes an advanced documentation platform to ensure that all IT services performed are fully documented. This enables you to transfer service responsibilities to in-house personnel when you have sufficient staff and relevant technical skills.
- Safely Grow Your Service Practice: You can easily and affordably accept more opportunities beyond your core areas of excellence and open additional territories without the risks involved with expanding your head count too rapidly.
- Strengthen Your Name: You can improve your mind share as a full-spectrum network service firm by offering more solutions to more customers using your own company name.
- Add to Your Services Catalog: Progent can provide top-tier support in a broad range of technologies and can act as a reliable resource for growing your IT service operations.
- Rapid Escalation: Thanks to a sizable team of high-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
- Make Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help from your competitors.
- Remote Support Professionals: For 20 years, Progent has provided remote IT support ranging from Call Center support to advanced consulting. Efficient online service saves money and produces fast results.
- Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold top certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for San Francisco, California Companies
Progent's seasoned roster of certified consultants and technical experts can provide San Francisco, California companies a broad array of online consulting and troubleshooting services. Practice areas covered under Progent's reseller program for IT service providers include:
- Exchange 2019 Consulting
- Exchange Server 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Integration
- Active Directory and MS Entra Planning
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Reporting
- Azure, Amazon AWS, Google Cloud Platform
- Remote IT Troubleshooting
- Work from Home Support
- Cisco Infrastructure
- Juniper Expertise
- Cisco Routers Integration
- Security and Compliance Monitoring
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Integration
- Call Center Services
- Desktop Support Services
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtual Server Management
- Rapid, Affordable .NET Software Development.
- Windows Hyper-V Configuration
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- Smartphone Management
- Apple iPhone Integration
- Android Phone Support
- Ransomware Defense and Recovery
- Data Backup/Restore Expertise
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Integration
- Wi-Fi Site Assessments
Learn More About Progent's Reseller Support for Network Service Organizations in San Francisco, California For additional details about Progent's consulting program for IT service firms in San Francisco, California, call 1-800-993-9400 or visit Contact Progent.
An index of content::
24x7 Microsoft Exchange 2003 Remote Technical Support
Urgent Exchange 2003 Upgrade Support and Integration
Progent's expert consultants can show you how to define and deploy a smooth in-place Exchange Server 2003 migration strategy that avoids network disruption, simplifies ongoing support requirements, and makes your Exchange Server 2003 easy to manage. For complex multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your project rapidly and affordably. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and consulting offerings include assistance with the integration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business goals.
Remote Troubleshooting Shared Help Desk Ticketing
Co-managed Support Desk Online Help
Progent's Microsoft and Cisco certified experts provide several service programs to help mid-size and large organizations develop an efficient and successful in-house Computer Support Help Desk. Progent's help desk consulting services include ROI evaluation, process study and improvement, management reporting, education of in-house personnel, and documentation of processes. Progent's Software Selection and Integration Support Services help businesses analyze the numerous high-quality Help Desk application programs available and determine what products may be excessively expensive, miss critical features, or align poorly with your company's corporate culture. Progent also provides temporary staffing for companies who need to augment their in-house Help Desk team for occasional tasks or to fill in for vacationing or incapacitated workers.
Engineer Private Cloud Virtual Datacenter Hosting
Services ProSight Virtual Hosting
Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size company's servers in an environment that gives the highest level of availability and expandability and is in addition easy to transfer to another host. ProSight Virtual Hosting and management options are based on proven virtualization techniques that allow small companies with mixed- platform environments to economize significantly on the expense of capital investments, system maintenance, and network management while achieving enterprise-class reliability and an unmatched degree of vendor independence.
Small Business Consulting Services
Small Business Network Specialists
If you have a company network with 10 to 50 desktop users, Progent's computer outsourcing services save your organization from dependence on an individual independent service provider while giving you affordable and dependable access to enterprise-class technical support. By delivering IT support service when you require it, offering specialized expertise for key applications, delivering value-added services such as automated network monitoring, and charging only for services you receive, Progent offers you an affordable solution for optimizing the productivity and profitability of your small office information system. Progent is the smart way for small organizations to build and support a robust and secure IT network and to benefit from fast access to the skilled help ordinarily restricted to enterprises who are able to support a large in-house IT organization.
Solaris Consulting Services
Consulting Team BSD
Progent's UNIX family consulting services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of expertise offers you a convenient one-stop source to help you create and maintain a protected and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX, BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE, Debian GNU/Linux and Mandrake.
Information Technology Outsource Small Office
Small Office IT Consultants
Progent is a pioneer in economically delivering world-class network support to small businesses. Progent's achievement in addressing the network service needs of the chronically underserved small business market is the cumulative outcome of major technical and process innovations that have removed much of the conventional costs out of managing IT service, added unprecedented professional expertise into the support mechanism, and significantly streamlined the repair process.
System Consultants Consulting Hourly Price
Consultant Rates Onsite Support
Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you are invoiced just for delivered services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity avoids big invoices for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.
Expert Microsoft Certified SQL 2008 Consultants
Top Microsoft SQL 2008 Server Technology Consulting
Progent's Microsoft-Premier SQL Server engineers offer an array of services to assist small and midsize businesses to plan, implement, administer, and troubleshoot SQL 2008 systems in order to realize the optimum strategic advantage from this state-of-the-art RDBM platform. In addition, Progent offers consulting expertise for network architecture, company-wide security, and software development to optimize the business benefit of your SQL Server 2008 network.
Windows Server 2019 Windows Time Service Setup and Support
Windows Server 2019 upgrade Outsourcing
Progent's Windows Server 2019 disaster recovery planning experts can help your business to plan and deploy a disaster recovery system based on Microsoft's cloud-tested Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
SMS Upgrade Online Consulting
Integration SMS Server 2003 Migration
Progent's Microsoft certified experts offer small and medium size businesses world-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver critical applications quickly and automatically to specified users, reduce software expense and adhere to licensing agreements by determining patterns of usage, improve Windows security by increasing your awareness of vulnerability and by delivering targeted updates, manage your mobile workforce through accepted standards independent of connection or location, and reduce operational costs by fully utilizing the administrative capabilities incorporated into Windows. Progent's SMS consulting professionals can help you use SMS economically for automated software and application installation, security patch administration, and resource monitoring management including software and hardware inventory.
Cybersecurity Pen Testing Network Consulting
Cybersecurity Pen Testing Secure
Stealth penetration testing is a key part of any overall network security strategy. Progent's security professionals can perform extensive intrusion tests without the knowledge of your organization's internal network support staff. Unannounced penetration checking uncovers whether current security defense systems such as intrusion detection warnings and event history monitoring are properly set up and actively observed. Progent can implement continuous automatic penetration testing to define your internal and external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, uninstalled patches, and unsound IT product defaults can be combined by threat actors into the multi-vector attacks typical of the latest strains of ransomware.
24-7 Communications device patch management Consulting
Endpoint patch management Consulting
Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your virtual and physical; servers, peripherals {like printers, infrastructure appliances like switches and Wi-Fi APs, and Internet-of-Things (IoT) devices such as sensors and health monitors.
Integration Services SQL Server 2014 Cardinality Estimation
SQL Server Management Studio Information Technology Consulting
SQL Server 2014 includes significant improvements in critical areas such as performance, uptime, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that operates seamlessly across all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and onsite services including system design, deployment, administration, troubleshooting, and application development expertise to help businesses of all sizes to achieve fast return from their SQL Server 2014 deployment.
Security Group Juniper Junos J-Web
Juniper Junos Management Security Group
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Co-managed Heldesk IT Consultants
Top Rated Virtual Support Desk Consulting
Progent's Co-managed Help Desk service allows your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the top shared professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and metrics.
24x7 SBS Premium Add-on Technical Support Services
Remote Support Services Microsoft SBS Premium Add-on
Microsoft Small Business Server (SBS) is a low-cost suite of server products that provides the foundation for a powerful but manageable information. The IT sophistication of the Microsoft .NET products bundled with Microsoft Small Business Server requires a computer consultant with real-world background designing and integrating cohesive, comprehensive business technology solutions. Progent's Microsoft SBS Server consultants have an average of more than 10 years of background supporting business networks founded on Microsoft platforms. This experience ensures you results in installing, administering, and repairing IT solutions that incorporate the Microsoft SBS Server package of servers and applications.
Microsoft Certified Exchange 2000 Server Computer Consultants
Microsoft Exchange Upgrade Engineer
Progent is among the most qualified network support firms for creating e-mail systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small companies get the full advantages of Exchange Server 2000 for common scenarios including upgrading from Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 support.
Horizon3.ai NodeZero Penetration Testing Network Security Auditor
Horizon3.ai NodeZero Certified Security Penetration Testing Security Contractor
Progent's certified cybersecurity consultants can run NodeZero-powered penetration tests to verify your security monitoring and protection systems and policies are properly configured and effective.
SBS Premium Add-on IT Services
Small Business Server 2008 Consulting Services
Microsoft Small Business Server is a low-cost collection of server products that offers the foundation for a feature-rich but manageable IT network. The inter-connectivity requirements of the Microsoft .NET functions bundled with Small Business Server 2011 requires a network consultant with real-world expertise and extensive experience in designing and building effective and comprehensive business technology systems. Progent's Microsoft-certified experts have extensive experience with the technologies incorporated in SBS 2011 and SBS 2008. This experience assures you success in installing, administering, and servicing IT solutions powered by the Microsoft SBS suite of servers and applications.
Managed IT Services Consulting Professional
Network Management Outsourcing for Small Businesses Consultant
Progent's ProSight portfolio of managed IT services are designed to offer businesses who maintain minimal in-house IT support staffs with low-cost access to enterprise-class management platforms and consulting experts. Advantages of the ProSight line of managed IT services include fixed network management costs, automation of routine management processes, ongoing absorption of new technology, graceful transition from legacy systems to modern solutions, improved fit between information technology with strategic objectives, access to seasoned network consultants, and allowing management to concentrate on business instead of ever-changing computer technology.
Top Quality Private Cloud Services Consult
Remote Private Cloud Hosting Professional
Progent's Private Cloud Hosting and Management outsourcing provides comprehensive hosting of a small organization's production servers in a solution that gives the maximum degree of dependability and scalability and is also easy to transfer to another host. Progent's Private Cloud Hosting and Management services are based upon mature virtualization architectures that allow small companies with multi- platform environments to save significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class fault tolerance and an unmatched degree of vendor flexibility.
Azure Active Directory with Intune Technical Support
Support and Integration Active Directory Office 365
Progent's consultants can assist you to plan and implement a smooth migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity management across onsite and cloud resources.
ProSight VM Hosting Professionals
ProSight Private Cloud Hosting Services Services
Progent's ProSight Virtual Hosting service offers complete hosting of a small organization's production servers in an environment that gives the maximum level of availability and expandability and is also simple to transfer to any data center. ProSight Virtual Hosting and management options are based on mature virtualization techniques that enable small and midsize businesses with multi- platform IT systems to save significantly on the expense of capital investments, infrastructure maintenance, and IT management while benefiting from enterprise-class reliability and an unmatched degree of vendor flexibility.
