Virginia Beach Consulting Expertise for Network Support Firms
Seamless Short-Term Support Team Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Virginia Beach
Progent's consulting services for IT service firms in Virginia Beach Virginia allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless supplement to your regular IT support team. This can ease the way for you to add to your revenue, expand your service portfolio, satisfy your clients, and improve your bottom line.
Progent's nationwide roster of network infrastructure experts, PC support specialists, IT administrators, and data security consultants have worked as transparent extensions to the IT staffs of some of the world's biggest IT support businesses. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT service business, and Progent's close integration with your support team lets you elevate and protect your branding.
Progent is an IT consulting company with two decades of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has provided remote technical support and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's customers.)
Providing Progent's Services With Your Own Brand
Progent's reseller program for IT service providers features transparent resale to your clients of world-class services. Progent bills you directly and works under your instructions to provide your clients consulting and support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for clients who require access to 24x7 support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing is the enabling technology behind an effective service desk. But modern ticketing platforms are not only costly to license and staff, but difficult to set up and maintain. Smaller IT service providers rarely have the required budget or personnel. Progent's Help Desk and ticketing program gives IT service organizations an economical way to keep their company branding while delivering their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's investments in advanced ticketing software, an online desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing program enable you to increase your physical and virtual support workload, the diversity of technical issues your business can handle, the number of geographies you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service firms include:
- Progent's online desktop service team provides Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
- Standard service hours are from 5am to 7pm PST, five days per week.
- Extended support is offered at additional cost.
- Optional onsite service in larger metros is offered across the country at additional cost.
- You keep complete control of your customers and billing.
- Your customers submit incident reports via your own branded Internet portal, a toll-free phone number, or by sending an email to your designated mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Organizations
Progent's consulting for IT service providers allows your support team to act as a single source for virtually all technical expertise your clients may require. You can build your staff and strategic in-house competencies at your own pace without having to say no to new business owing to a lack of expertise or the absence of personnel.
Important features of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a seamless extension of your internal IT service team, under your management, and invoices you rather than your client.
- Granular Billing: Progent charges by the minute to minimize expenses.
- Detailed Service Documentation: Progent uses an advanced reporting system to make sure all IT services performed are thoroughly documented. This enables you to transfer service assignments to internal personnel when you have enough people and relevant technical skills.
- Safely Expand Your IT Support Business: You can easily and safely accept more opportunities beyond your core fields of excellence and serve additional geographies without assuming the risks associated with expanding your full-time staff too quickly.
- Re-enforce Your Brand: You can solidify your positioning as a comprehensive network support firm by delivering more services to more customers using your own company name.
- Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a broad array of technologies and can be a dependable resource for growing your IT service operations.
- Rapid Problem Escalation: With a large team of high-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
- Make Your Customers Happy: Satisfied customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from your competitors.
- Online Support Experts: For 20 years, Progent has provided online network support ranging from Call Center services to advanced consulting. Effective online service saves money while delivering quick solutions.
- Major Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Virginia Beach, Virginia Companies
Progent's seasoned roster of certified consultants can deliver Virginia Beach, Virginia businesses a broad array of remote consulting and debugging services. Areas of expertise offered under Progent's consulting program for network service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Support Services
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- Active Directory and MS Entra ID Planning
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Reporting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Remote IT Troubleshooting
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Expertise
- Security and Compliance Monitoring
- Business Continuity Planning
- Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Tech Support
- Data Center Support
- Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Expertise
- Virtualization Automation
- Rapid, Low-cost .NET Software Development.
- Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- iPhone and Android Integration
- iPhone Support
- Google Android Phone Integration
- Ransomware Defense/Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Site Surveys
Learn More About Progent's Reseller Support for Network Service Firms in Virginia Beach, Virginia For additional details about Progent's consulting support for IT service organizations in Virginia Beach, Virginia, call 1-800-993-9400 or see Contact Progent.
An index of content::
System Center 2016 and Office 365 Integration IT Services
Specialist System Center 2016 and NetApp Integration
Progent has over two decades of background deploying, maintaining and troubleshooting the key platforms that make up System Center and can help your organization to design, configure, support, and fix your Microsoft System Center ecosystem to optimize the availability and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-based fabric. Progent can help your organization to upgrade to the current version of System Center from an older one or from another IT management platform to provide the benefits of enterprise-class deployment, automation, security and compliance, plus infrastructure and critical application availability and performance monitoring.
After Hours Microsoft PowerPoint for Mac Education
Microsoft Word for Mac Training
Progent can provide onsite education customized for people who wish to broaden their knowledge of the Apple macOS and OS X platform, Mac hardware, or Mac office applications including Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one webinar training for Mac application software.
Microsoft Windows Server 2008 Failover Clustering Remote Technical Support
Microsoft Experts Windows 2008 Cluster Server Specialists
The cluster feature set built into the high-end editions of Microsoft Windows Server 2008 has been dramatically re-engineered to streamline the deployment, setup, and management of server clusters that offer improved levels of system dependability, protection, performance, and versatility. New or enhanced features include automated cluster verification, easier setup and deployment, improved cluster administration, redesigned cluster architecture for increased uptime, hardened security and quorum structure, elimination of failure points, more storage and memory capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can help your company assess the advantages of Windows clustering, plan and execute a deployment, educate your IT personnel to administer your cluster environment, provide continuing consulting and support services, and create and validate a workplace recovery procedure.
Specialist ProSight Data Protection Services ECHO
Offsite Automated Backup Services Specialists
ProSight ECHO Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for cloud backup/disaster recovery. ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information.
Amazon Marketplace Web Service integration Developer Firm
Cisco Amazon MWS integration training Development
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to streamline their operations by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales processes, vendors can expand their market, reduce their cost of sales, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and expedite your ROI.
MSP360 SQL Backup Integration Services
MSP360 Exchange Mailbox Backup Help and Support
Progent's data protection experts can assist you to design, install and administer a backup/restore solution based on MSP360 Backup software to protect your resources hosted on any major public cloud. Progent offers end-to-end monitoring and management to prevent data loss resulting from user mistakes, software flaws, malicious insiders, and external assaults such as ransomware.
Emergency WatchGuard Firebox M570 Firewall Security Contractors
Best WatchGuard Firebox M570 Firewall Cybersecurity Tech Services
Progent provides consulting services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and maintain a WatchGuard Firewall product that aligns with your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewalls.
Duo Zero Trust Cybersecurity Network Consulting
Duo Identity Verification Online Support
Progent's Duo service plans incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices.
Small Business Private Clouds Consultancy
Private Clouds for Small Businesses Consulting
Progent's private cloud hosting enables small and midsize organizations to run key applications such as SQL and Exchange Server from a hardened Tier III data center on fully redundant hardware with offsite backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for backup replication and restore. You can take advantage of Progent's private cloud hosting service to avoid major investments in the purchase, upkeep, and management of network equipment and data center facilities while benefiting world-class levels of system availability and physical security.
Microsoft Experts Microsoft Firewall Remote Support Services
ISA Server Remote Support
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad experience creating corporate security solutions for IT networks with many sites, mobile users, and mission-critical eCommerce applications. A Progent ISA Server consultant can help your small or mid-size company design and deploy an installation of ISA Server 2004 that supports your information protection requirements without limiting your productivity.
Microsoft Exchange 2016 Small Business IT Consulting Company
Electronic Messaging IT Support
Progent's Microsoft-certified experts have 20 years of background providing e-mail and unified email/telephony solutions for businesses. Progent offers affordable Exchange Server support services to enhance email security and virus defense, achieve fault tolerant email, and facilitate remote and mobile email connectivity. Progent's Microsoft Exchange consulting and support offerings can aid you in planning and implementing a Microsoft Exchange update or a migration from a legacy SMPT system or older Microsoft Exchange product such as Microsoft Exchange 5.5 to Exchange Server 2010.
24/7 Altaro VM Backup Testing Computer Consultant
Altaro VM Backup Live Backup Support and Setup
Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a dependable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud architectures and also enables cost-effective cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide range of remote or on-premises services to assist you to plan, deploy, optimize and troubleshoot a modern backup and disaster recovery system based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/recovery service powered by on Altaro VM Backup software.
Development Dynamics NAV ERP
Microsoft Dynamics 365 Business Central Help and Support
Progent offers remote and onsite installation, migration, customization, BI reporting for Microsoft Dynamics Business Central/Navision.
Microsoft Certified Windows Server 2016 Hybrid Configuration Remote Technical Support
Windows Server 2016 VM Load Balancing Support Outsourcing
Progent's Windows Server 2016 disaster recovery consultants can assist your organization to plan and deploy a disaster recovery solution based on Microsoft's cloud-tested Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance storage clusters using industry-standard hardware, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for fast, economical creation of a stretch cluster quorum arbitration point.
Teleworker Video Conferencing Support Outsourcing
Remote Workforce Video Conferencing Outsourcing
Progent can help small and mid-size organizations to deploy and troubleshoot teleconferencing platforms to enable their telecommuters to collaborate efficiently with colleagues and clients.
Juniper J Series Firewall Security Audit Services
24-7 Security Group Juniper J2320 Router
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Microsoft Server Virtualization Professional
24-Hour Support and Integration Microsoft Server Virtualization
Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 operating system and based on technology originally produced by Connectix, delivers the power necessary to carry out server consolidation, application migration, and server quarantine projects through virtualization techniques in an enterprise-class IT network with advanced expandability, manageability, and availability. Microsoft has aimed Virtual Server 2005 at businesses who want to improve ROI in software programming and testing, upgrading from outdated line-of-business applications, and server consolidation. Progent's professional Virtual Server consultants can assist your business to evaluate and deploy MS Virtual Server 2005.
Juniper SRX650 Router Testing
Top Juniper SRX Firewall Network Security Auditing
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Server Education
Router Skills Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on providing high-value skills where Progent has few competitors. Mid-size companies who work with trusted freelance service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient.
Award Winning Duo Multi-factor Authentication Network Consultant
Best Zero Trust Cybersecurity Consultants
Progent's Duo services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices.
SCCM 2007 Application Deployment Consulting Services
SCCM 2007 Patch Management Specialist
Progent can assist your organization to maintain Microsoft System Center 2007 Configuration Manager to simplify operations, improve security and compliance, and increase productivity by making sure that operating systems and applications are always up to date, managing product licenses, and monitoring usage patterns to help you make smart buying decisions. Once your organization is ready to upgrade your SCCM 2007 configuration management solution, Progent can assist you to prepare for and implement an efficient migration to SCCM 2012.
Ubiquiti WiFi access point Computer Engineer
Wireless Bridge Technology Consulting
Progent's Wireless Consulting Services offer a convenient, affordable option for businesses of any size to integrate, manage, monitor and troubleshoot cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and install hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless messaging and web-based applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
MSP360 Desktop Backup Technical Consultant
MSP360 Cloud Backup Computer Engineer
Progent can assist you to create, implement and administer a backup solution based on MSP360 Backup technology to protect your resources hosted on any major public cloud. Progent offers end-to-end monitoring and management to prevent data loss resulting from user mistakes, computer glitches, malicious insiders, and malware attacks like ransomware.
24x7x365 Cisco Firepower integration On-site Support
Cisco ASA 5500-X with Firepower Configuration
Cisco's Firepower Next Generation Firewalls provide a major performance boost over Cisco's popular ASA 5500-X security appliances and include centralized management and automation of advanced security capabilities such as application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can help you to plan and carry out an efficient migration to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's cloud-based services to create and centrally manage IT environments that include local offices, data centers, and cloud resources.
Contract Development Microsoft Report Builder
SQL Server Integration Services Development Companies
Progent offers remote and on premises consulting to assist you with any phase of BI reporting from debugging or enhancing applications to designing and deploying an advanced business intelligence environment. Progent's management reporting consultants can assist your company to maintain your current BI system, assist you to migrate databases and applications from an outdated reporting platform to a modern one, and deliver as-needed online mentoring tailored to your individual requirements. Progent's management reporting consultants offer expertise in the leading business analytics reporting and visualization tools such as the SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.
Hornetsecurity Altaro 365 Total OneDrive Backup Network Consultant
Integration Hornetsecurity Altaro M365 SharePoint Backup
Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows laptops and desktops.
.NET C# Programming Companies
24-7 .NET iOS Design Firms
Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development environment and can create or modernize .NET apps quickly and affordably.
Duo Multi-factor Authentication Onsite Technical Support
Consultant Duo MFA and Single Sign-on (SSO)
Progent's Duo managed services utilize Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices.
Best Microsoft Exchange Help and Support
Exchange 2013 Active Directory Support and Setup
Microsoft Exchange Server 2013 includes major improvements to the capabilities of its predecessor Exchange 2010 and delivers important innovations plus a revamped architecture. These improvements affect vital areas like ease of administration, availability, compliance, operational costs, teamwork, extensibility, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can help you evaluate the potential advantages of upgrading to Microsoft Exchange 2013, create a cost-effective test and rollout plan, and educate your IT team to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide affordable online consulting and management services for Microsoft Exchange 2013.
Consultants Citrix Virtualization
Citrix Virtualization Engineers
Progent's Citrix-certified engineers can assist you to understand the strategic advantages of XenServer as well as additional Citrix products, and can help you to design, test, implement, troubleshoot, and maintain a Citrix XenServer solution. Progent can also analyze your current Citrix technology deployment and help you to enhance consolidation, performance, security and compliance, availability, and disaster recovery.
Support Services Disaster Recovery
Online Support Services Clustered Server
Progent's high availability network consultants offer reliability consulting, disaster recovery planning, system load balancing, 24x7 interoffice access, fault-tolerant Internet interface design, 24x7 data center services, and other high-availability operations services to show your company design a non-stop network for strategic applications. Progent possesses the experience to develop affordable, non-stop networks by deploying the expanding library of Microsoft Windows Cluster servers including Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco authorized consultants can show you how to you design a high-availability mutli-site network with a fully redundant Internet connection and efficient network load balancing.
Microsoft Expert Integration Companies Management Reporting
24 Hour SQL Server Reporting Services Troubleshooting
Progent's team of expert programmers, relational database designers, and project managers can assist large businesses to complete development projects for Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include fast access to veteran program managers for advanced planning and program co-ordination or Progent can assist clients fill in expertise gaps by offering database architects and programmers skilled in developing RDBMS applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist clients to integrate SharePoint with other applications such as SQL Server and Office Excel to create data-intensive intranets and web portals. Progent also offers expertise with multiple web development technologies and can assist businesses to create, expand, repair, or migrate web-based applications to take advantage of the most current web technology.
Email Policy Management Consultant
ProSight Email Guard AES Encryption Consultant Services
Progent's ProSight Email Guard solution uses the technology of top data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of ProSight Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall.
64-bit Migration Consulting Services
Microsoft and Cisco Authorized Expert 64-bit Computing Consultancy
Progent's Microsoft-certified engineers can help you to enhance your application servers or workstations from 32 bits to 64 bits. Progent can help you to calculate the costs and benefits of upgrading to 64-bit processing, plan an affordable migration strategy that reduces business interruptions, and deliver inexpensive, professional online help to assist your company to install 64-bit software and applications on your current computers.
Help Desk On-site Support
Integration Services 24x7 Call Center
The Contact Center support delivery structure used by Progent gives small and midsize businesses an effective alternative to dependence on freelance consultants by offering broad technical knowledge accessible to multiple engineering groups, optional 24x7 availability of urgent help, fast escalation to top-level engineers for solving even the most difficult problems, support consistency and dependability, quick follow through enforced by veteran IT service managers, a choice of easy-to-use techniques for initiating support tasks, plus a high level of process transparency enabled by ticket updates and available via a web-based portal.
24-Hour Remote Consulting SCCM 2012 Planning
Microsoft Certified Partner Online Troubleshooting SCCM 2012 Software Inventory
Progent can help your business to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to SCCM 2012 from a legacy change management solution or assist you to enhance your current SCCM 2012 environment to support your changing IT requirements. Also, Progent can help you to create a software foundation that takes full advantage of SCCM by delivering advanced consulting support for associated Microsoft technologies including Active Directory Domain Services, Microsoft SQL SSRS, and Internet Information Services.
Windows Server 2012R2 Data Deduplication Support and Setup
On-site Support Windows Server 2012 R2 Configuration Manager
Progent's certified professionals can assist you to assess the business value of Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, optimize your infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, educate your IT management staff, create an enterprise-wide security plan, streamline network administration, help with creating applications, and generate and validate a DR/BC plan.
After Hours High Availability Interoffice Connectivity Consultant Services
High-Availability Interoffice Connections Consult
Progent's high availability interoffice connectivity and 24x7 network connection engineers can help small organizations create fault tolerant Interoffice connectivity through fully redundant networks with automatic failover. Progent's Cisco Certified Internetwork Experts can plan and deploy fault tolerant Inter-office connections based on non-stop EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connectivity and transparent fail-over offers economical 24x7 interoffice connectivity.
Network Engineer Call Desk for Remote Workers
Helpdesk for Telecommuters Outsourcing
Progent has two decades of experience helping small and mid-size companies to design, deploy, optimize, manage, and debug computer networks that incorporate telecommuters.
24-Hour Microsoft Server Consolidation Outsourcing
Support Services Microsoft Server Virtualization
Microsoft Virtual Server, run on the Microsoft Windows Server 2003 platform and based on software originally developed by Connectix, provides the performance necessary to carry out server consolidation, software migration, and server quarantine tasks through virtualization technology in an enterprise-class IT network with advanced scalability, manageability, and reliability. Microsoft has aimed Virtual Server at businesses wishing to enhance operational efficiency in software programming and piloting, upgrading from legacy line-of-business applications, and server consolidation. Progent's certified Virtual Server consultants can assist your company to evaluate and deploy MS Virtual Server 2005.
Exchange 2013 Configuration
Remote Technical Support Exchange Server 2019
Progent's Microsoft-certified consultants have 20 years of background designing, integrating, and maintaining email solutions for companies in the and across the United States. Progent offers affordable Microsoft Exchange Servers consulting support to make sure that your email system offers protection, high uptime, easy connectivity for remote and wireless users, efficient administrative tools, and productive integration with telecommunications. Progent provides consulting and support services for Exchange 2016 Server, Exchange 2013 Server, Microsoft Exchange 2010 Server, Exchange 2007, Microsoft Exchange 2003 Server, and Exchange 2K. Progent can also assist small or medium companies to migrate to Microsoft Exchange 2016 or MS Exchange 2013.
OS X Networking On-site Technical Support
24/7/365 Mac Infrastructure Consultant
Progent's Apple Mac networking engineers can help you with a broad array of system foundation areas such as system architecture, remote and mobile access, internetwork compatibility, security, and emerging technologies such as VoIP and high-speed wireless connectivity. For business networks built exclusively on Apple Mac OS X or for systems that use a combination of Mac, Linux and Windows powered servers and workstations, Progent has the knowledge and depth to handle the complexity of designing, configuring, and maintaining a network architecture that is robust, secure, productive and aligned with your corporate goals. Progent can show you how to configure Apple's Xserve enterprise servers, Xserve RAID non-stop storage systems, and Apple's Xsan storage area network systems. Progent can also give you access to skilled professionals to help you with Cisco routers and switches.
Award Winning Computer Consultants Forefront TMG Firewall
Forefront TMG 2010 Online Support Services
Microsoft Forefront TMG 2010 is based on the proven security capabilities of ISA Server and offers a easily managed web gateway that acts as a single-server solution for a variety of security features including an multi-layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, VPN control, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security reporting capabilities, permits custom reporting generated by Microsoft SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual machine to cut expenses and improve availability. Progent's Microsoft-certified engineers can assist you to plan and carry out test and production deployments; interface Microsoft Forefront Threat Management Gateway with Windows 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and provide continuing support and troubleshooting. Progent can also assist your organization to migrate economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.
NetApp MetroCluster Synchronous Replication Services
NetApp Disaster Recovery Consultants
Progent offers enterprise customers the help of a certified NetApp consultant for remote or on-premises expertise for NetApp's entire family of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Areas of NetApp SAN solutions supported by Progent include system dsign, cloud deployment, virtualization, migrations, non-disruptive updates, storage management, information assurance, disaster recovery, and troubleshooting. Progent can provide Level 3 support to help you to resolve issues with NetApp SAN storage environments efficiently following leading practices.
Consulting Skype for Business PSTN Gateway
Remote Skype for Business Mirrored Back End Servers Consultancy
Progent's consultants offer online and onsite expertise for organizations of all sizes to assess the costs/benefits of upgrading to Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist you to plan a local, cloud-based or hybrid deployment; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Microsoft 365; configure HA solutions; connect Skype for Business with your PSTN gateway; and integrate other communication platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can assist you design and verify a security environment for your Skype for Business deployment that is compliant with government and industry requirements.
Microsoft Certified Expert ISA 2004 Server Technology Consulting
Microsoft Firewall Computer Consulting
Progent's Microsoft-certified ISA Server consultants have long experience configuring ISA Server-based security solutions for IT networks with multiple sites, remote users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts are available to assist your small business in planning and deploying a configuration of ISA Server 2000 or ISA 2004 Server that meets your information security needs without adversely restricting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Outsourcing Firm Telecommuting
Technical Support Outsource Remote Desktop
Progent's remote connectivity and smartphone synchronization experts can help you to plan and deploy secure access solutions for off-site desktop PCs, laptops, and smartphones so they integrate tightly with your information network, enabling your business to optimize the productivity of your off-site workforce.
Microsoft Exchange Consulting
Services Exchange 2007 Server
Progent's expert consultants can help you design and deploy a smooth in-place Microsoft Exchange 2007 migration plan that minimizes network downtime, reduces ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your project quickly and affordably. Progent's Exchange 2007 support, repair, and design offerings include expertise with the configuration of third-party enhancements of Exchange Server 2007 that are in keeping with your business needs.
Wi-Fi site survey Remote Support Services
Troubleshooting Wi-Fi Security
Progent's Wireless Consulting Services provide a fast, economical way for companies of all sizes to deploy, manage and troubleshoot cutting edge wireless network technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and deploy appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Midsized Company Consulting Services Firm
Mid-size Business Upgrading
Progent provides technical support for medium size businesses who have 100 to 250 system users. The mid-size company or work group has traditionally been an underserved segment of the market for network support expertise. The overhead and support delivery models of major outside support organizations make them excessively costly for the ordinary small business or small medium business (SMB), which usually has a minimal IT budget with which to support an information system whose advanced technology and capability are frequently comparable to the networks of far larger enterprises. Progent's support delivery model, which takes great advantage of remote service, virtual office infrastructure and 24x7 server monitoring, significantly reduces the network maintenance costs of an SMB while providing the mid-size company with big-company support from certified, world-class consultants with background in a wide array of small business technologies. If your mid-sized company or small business is looking for the quality of network support needed for a mid-size office without paying enterprise costs, you need Progent.
