Allentown Consulting Expertise for IT Support Organizations
Seamless Temporary IT Support Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Allentown
Progent's consulting support for IT service organizations in Allentown Pennsylvania allows you to offer your clients Progent's consulting expertise and Help Desk support under your brand as a seamless extension of your regular IT services group. These services can ease the way for you to grow your client base, flesh out your service catalog, satisfy your customers, and increase your profits.
Progent's nationwide team of network engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity professionals have worked as transparent supplements to the support staffs of some of the country's largest IT support businesses. Progent's breadth and depth of technical knowledge enables you to add to the scope of your IT support practice, and Progent's close integration with your support team helps you elevate and protect your company's brand.
Progent is a network consulting firm with 20 years of background delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has delivered remote IT support and advanced consulting to customers in every state in the country. (See testimonials from Progent's clients.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for network service providers features seamless resale to your clients of world-class IT services. Progent invoices you directly and performs under your direction to deliver your customers support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for customers who need 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind an effective IT Call Center. But full-featured ticketing systems are not just expensive to acquire and staff, but also a hassle to configure and manage. Smaller IT service companies rarely have the required financial or human resources. Progent's Call Center and ticketing program gives IT support organizations an economical way to retain their own branding while delivering their customers responsive desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The features available with Progent's Call Center and ticketing solution enable you to expand your support workload, the range of technical issues your business can take on, the number of geographies you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing solution for IT support companies include:
- Progent's online desktop service team provides Level 1 end user assistance with 1-hour service level agreement to begin work during normal work hours.
- Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is available at extra cost.
- Optional onsite support in larger metro areas is offered across the US at additional cost.
- You have complete control of your customers and billing.
- Your clients enter incident reports via your own branded Internet portal, a toll-free phone number, or by sending a request to your designated email address.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified remotely while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service firms allows your support team to become a single source for practically all IT expertise your customers may need. You can grow your staff and strategic in-house competencies steadily without having to say no to new business due to a gap in expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service group, responding to your management, and bills your firm rather than your customer.
- By-the-Minute Billing: Progent charges by the minute to reign in costs.
- Extensive Documentation: Progent utilizes an enterprise-class service documentation platform to make sure all services delivered are fully described. This enables support group to transfer service responsibilities to in-house consultants when you have enough people and relevant technical skills.
- Safely Expand Your IT Support Practice: You can quickly and efficiently take on more jobs outside your main fields of excellence and open additional territories without assuming the risks associated with increasing your head count too rapidly.
- Strengthen Your Name: You can solidify your mind share as a full-spectrum network service firm by offering more solutions to more customers using your own brand.
- Add to Your Services Catalog: Progent offers top-tier support in a broad array of IT disciplines and can be a dependable resource for expanding your IT service operations.
- Rapid Problem Escalation: With a large roster of top-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
- Make Your Clients Happy: Happy customers stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for help outside the fold.
- Remote Technical Support Experts: For two decades, Progent has provided remote network support from Help Desk services to high-level consulting. Effective remote service saves money and produces quick results.
- Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Allentown, Pennsylvania Organizations
Progent's veteran roster of certified consultants and technical experts can deliver Allentown, Pennsylvania companies a wide array of online consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Migration
- Active Directory and MS Entra Planning
- Office/Microsoft 365 Configuration
- Dynamics GP (Great Plains) Consulting
- Microsoft Azure, AWS, Google Cloud Platform
- Remote IT Support
- Teleworker Support Services
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Expertise
- Security and Compliance Consultants
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Support Services
- Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Consulting
- Virtualization Automation
- Rapid, Low-cost .NET Software Development.
- Windows Hyper-V Configuration
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Support
- iPhone and Android Integration
- Apple iPhone Support
- Google Android Smartphone Support
- Ransomware Defense and Recovery
- Data Backup/Recovery Expertise
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Integration
- Wi-Fi Site Surveys
Find Out More Details About Progent's Consulting Program for IT Service Organizations in Allentown, Pennsylvania For more information about Progent's reseller program for IT service organizations in Allentown, Pennsylvania, call 1-800-993-9400 or visit Contact Progent.
An index of content::
DNA Center Management Small Business Computer Consulting Companies
Cloud Network Infrastructure Management Consultants
Progent's Cisco-Premier network consultants can assist you to run Cisco's network management utilities along with a selection of powerful third-party applications to build a comprehensive network management strategy to keep your environment running reliably, conserve limited resources, guard your data, revive quickly from hardware breakdown or malicious assaults, and enable you to expand or reassign network resources sensibly and affordably as your business grows.
Microsoft Certified Expert Expert Development Power BI Management
After Hours Development Firms Power BI Premium
Progent's Power BI experts can assist you to plan, deploy, maintain, update or troubleshoot your Power BI business analytics solution. Progent can also assist you to prepare your source data for Power BI visualizations. Progent can assist you implement and manage an on-premises, cloud based, or hybrid network model for Power BI.
Internet of Things patch management Professional
Cisco switch patch management Professional
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Computer Engineer Firepower
Technology Consulting Services Firesight
Progent's Cisco-premier CCIE network experts can help you to manage your current PIX 500 or Cisco ASA 5500 security appliances and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, integrate, tune, administer and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Email Intent Analysis Consulting
Email Polymorphic Virus Protection Consult
Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall.
Azure hybrid cloud solutions Professional
Azure hybrid cloud solutions Consultant Services
Progent can assist businesses of all sizes to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce hardware expense. Microsoft Azure offers a comprehensive library of cloud services and Progent can help you to evaluate the advantages and limitations of various cloud networking architectures you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises applications and network infrastructure and make sure that you avoid the common mistakes small organizations make when migrating to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and also to integrate Apple iOS devices and Google Android handhelds.
Communications device patch management Consult
Consult Smartphone patch management
Progent's support services for software/firmware update management provide organizations of any size a flexible and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your virtual and physical; servers, endpoint devices printers, network appliances such as routers and wireless APs, and IoT devices such as sensors and health monitors.
Computer Consulting Android and Cisco Jabber
Android and Dynamics CRM integration Technical Consultant
Progent's veteran team of IT consultants and subject matter specialists have extensive background delivering online and on-premises assistance for businesses of any size who want to incorporate Android phones and tablets into their IT systems so that mobile clients can be productive from virtually anywhere. Progent offers the range of know-how to solve network issues that involve multiple vendors and that entail a mix of older and up-to-date information technology. Progent provides affordable remote expertise to assist you with any aspect of planning, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional support to assist you to handle especially stubborn IT problems, or Progent can provide comprehensive project management support to help you finish strategic network initiatives on schedule and on budget. Progent can help with on-premises, cloud-based, or hybrid network environments and offers support for all major operating systems, apps, management tools and network infrastructure. Progent also can provide customized group or individual classes to help you manage and use Android phones and tablets to maximize their business value.
Catalyst Wi-Fi Access Point Troubleshooting
Catalyst Wi-Fi 6 AP Placement Remote Consulting
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 Wireless Access Point consultants can provide economical remote and on-premises help for Catalyst Wi-Fi 6 wireless access points (WAPs).
Cisco CUBE Integration Online Troubleshooting
CUCM and SIP Network Consultant
Progent's Cisco-certified SIP infrastructure consultants can help you to plan, deploy, maintain, troubleshoot and enhance Cisco's SIP connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and can provide cost-effective remote or on-premises expertise to help businesses to migrate efficiently to a productive unified communications ecosystem that delivers fast ROI. Progent's certified Microsoft unified communications experts can help you to configure interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms like Skype for Business Server or Lync Server for access to a SIP-based IP PSTN trunk.
Exchange Server 2016 Migration Remote Troubleshooting
After Hours Specialists Microsoft Exchange 2016 Upgrade Planning
Progent can help you in any and all facets of your migration to Exchange 2016 including planning high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your VMs, databases and log files; configuring hardware load balancing for high-availability CAS services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
24-Hour Cisco Planning Network Administration
Computer Companies Cisco Planning
Progent can help your organization to deploy Cisco's networking products to create a robust foundation for your local, cloud-centric, or hybrid data center and improve operations in vital areas such as compute and storage consolidation, security and compliance, versatility, availability, and recoverability.
SCCM 2012 Central Administration Site Support and Setup
SCCM 2012 Site Hierarchy Design Setup and Support
Progent's Microsoft-certified consultants can help you to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate efficiently to Configuration Manager 2012 from an older device and application management solution or help you to enhance your current SCCM 2012 ecosystem to accommodate your evolving business requirements. In addition, Progent can assist you to build an infrastructure that takes full advantage of SCCM 2012 by delivering expertise with related Microsoft platforms including Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.
CCNP Expert Certified 9800-40 wireless controller Information Technology Consulting
Cisco Expert Engineer wi-fi controller
Cisco's Catalyst line of Wi-Fi controllers simplify the management of wireless LANs by unifying the provisioning and control of Wi-Fi access points, tuning Wi-Fi performance by reducing the effect of RF congestion, enhancing wireless availability with fast auto-failover, and strengthening security by identifying threats and analyzing traffic content based on user type and location. Progent can help you to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of any size. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi solution or carry out an efficient migration to Cisco's latest Wi-Fi controller technology.
Cybersecurity Pen Testing Cybersecurity Consultancy
Stealth Penetration Testing Firewall Support
Stealth penetration testing is an important component of any comprehensive network security strategy. Progent's security professionals can perform thorough penetration checks without the awareness of your organization's in-house network support staff. Stealth penetration testing shows whether current security defense tools such as intrusion incident warnings and event log monitoring are properly configured and actively observed. Progent can provide ongoing autonomous PEN testing to map your internal/external attack surface and to detect ways that vulnerabilities, unsafe configurations, harvested credentials, skipped patches, and unsound product defaults can be chained together by hackers into the multi-vector attacks typical of modern variants of ransomware.
Amazon MWS integration Reports
Amazon Marketplace Web Service development training Developer Firm
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can broaden their reach, reduce their operating costs, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and get to market quickly.
Top Rated Service Desk Sharing On-site Support
Shared Network Support Help Desk Specialists
Progent's Computer Help Desk Outsourcing Support Services for PC desktop support are intended especially for small organizations who require fast availability of a Help Desk Service Center with professional phone support and full escalation options but who have to operate within a modest IT budget. Important components of Progent's Help Desk Outsourcing Services include: Helpdesk Phone Support, Secure Remote Access Support, Initial System Evaluation, Problem Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Applications Recommendation and Deployment.
Hermes ransomware recovery Consultant
NotPetya ransomware recovery Consultants
Progent's ransomware experts can help you to evaluate your ransomware defenses, monitor and guard your network, help with settlement negotiations with a threat actor, and restore an information system victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
SQL 2008 Reporting Services Consulting
SQL 2008 Reporting Services Engineer
Progent's Microsoft-Premier SQL engineers can provide an array of services to help small and midsize companies to design, install, manage, and troubleshoot Microsoft SQL Server 2008 systems in order to gain the maximum competitive advantage from Microsoft's advanced database management platform. In addition, Progent offers expertise for network architecture, enterprise-wide protection, and software development to increase the strategic advantage of your IT investment.
VPN Security Security Audits
IPsec VPN Network Security Testing
Progent provides companies of any size professional support for Intrusion Protection Systems and IPsec VPN solutions from leading firewall and Virtual Private Network security vendors such as Palo Alto Networks, Check Point Software, Juniper, Fortinet, and SonicWall. Progent can show you how to create a detailed security strategy and select appropriate products from multiple suppliers to support your security objectives while sticking within your spending limits.
Juniper SSL VPN Network Security Testing
Juniper SSL Router Firewall Setup
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
iPhone and Dynamics CRM integration IT Consultant
iPhone and Dynamics CRM integration Consulting Services
Progent can provide cost-effective online assistance to assist your business to plan, deploy, and fix any aspect of your iPhone and iPad and Windows integration solution and is available for short-term jobs to help you through occasional technical roadblocks or long-term engagements to help you complete large-scale projects on schedule and within budget. Progent has expertise in on-premises, cloud-based, or hybrid networks and can help you build or maintain a highly available, protected and efficient network infrastructure that is best suited to your mode of computing. Progent can also provide remote or onsite training to show you how to manage and use your iOS devices in a secure, team-oriented ecosystem that optimizes the strategic value of your IT network.
Technology Professional ransomware vulnerability assessment
Maze ransomware protection and recovery Specialist
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to defend against ransomware or recover quickly from a ransomware attack. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that minimizes your exposure to ransomware and aligns with your company's needs.
Online Troubleshooting At Home Employees Cloud Integration
Online Support Services Telecommuter Cloud Integration
Progent can help small and mid-size businesses to provision their home-based workers with efficient access to cloud resources.
Aironet 802.11ac AP Upgrade Consulting
Network Engineer Aironet Wave 2 AP
Progent's Cisco certified Wi-Fi experts offer affordable online and on-premises help for legacy and current 802.11ac Aironet wireless APs and Progent can help your business to plan and maintain wireless environments that include indoor and outside/industrial Aironet access points.
SonicWall NSA Firewall Technical Support
SonicWall Firewall Cybersecurity Contractor
Progent's certified SonicWall firewall experts can show you how to deploy, manage, and tune SonicWall firewall/VPN appliances including the current SonicWall TZ, NSa and NSsp Series of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISM and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into a complete network protection solution and build security into your business operations.
Expert Microsoft Certified Consulting Services Dynamics GP Development
Dynamics GP Continuum Consultant
Progent's background providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer tools enable Progent to create specialized mission-critical applications and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting consultants can help you design reports that let you analyze your business more effectively, transforming raw data into useful understanding of your business.
Cisco Engineers Positions
Microsoft MCSA Telecommute Jobs
Progent is hiring a variety of on-staff workers such as solutions-driven MCSEs; system experts with Cisco CCNP or CCIE credentials; and specialists in fault-tolerant network design with experience in mobile connectivity, wireless integration, non-stop environments, disaster recovery planning, data preservation, and virtual servers. Progent is also hiring workstation support experts, remote service specialists, and CISSP or CISM accredited security professionals. We are also seeking experienced managers able to perform effectively in Progent's dynamic, virtual office model. Progent contracts independent professionals who have proven expertise and hands-on background in important IT areas outside Progent's main technical focus. Our Experts Group hires contractors who offer consulting and programming services for mission-critical solutions such as MRP, Enterprise Resource Planning, or Customer Relationship Management; have in-depth knowledge of popular platforms such as Linux, Macintosh, or Solaris, or offer world-class skills in areas like telecommunications, web site design, EDI, eCommerce, or database management. Independent contractors certified by Progent cooperate with our full-time consultants to provide comprehensive solutions for small and midsize company networks.
Consult Web Application Security Testing
Network Security Assessment Consultant Services
Progent has created special security service bundles designed to deliver larger corporations an objective and comprehensive security assessment from a team of premier security engineers. All Progent's network security evaluation packages feature a suite of procedures like automated scans from within and from beyond the corporate firewall, expert analysis of scanned data by accredited security engineers, production of a report documenting the results, plus a live concise executive summary and an extensive interactive outbrief for in-house IT engineers.
Top Ranked Computer Network Support Group OS X
Professionals macOS Configuration
Progent offers nationwide online help and troubleshooting services for companies that run Apple macOS and OS X networks or whose IT systems include a combination of Mac and Microsoft Windows technology. Progent's experts can provide Mac clients a range of services such as desktop support, migration to the latest edition of macOS from earlier versions of Apple macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also assist your business with iPhone and iPad support, or moving to Apple's iCloud services. Online IT help offers optimum return for your IT budget by preserving client efficiency and limiting the hours charged for computer analysis and repair. Sophisticated online support utilities and skilled technicians and consultants combine to enable Progent to handle most network issues without wasting time and expense by traveling to your site. In the vast majority of cases your network issues can be dealt with over the phone or via a mix of telephone help and remote access. Progent can make available Cisco certified CCIE network experts and CISM and CISSP premier security professionals to help you with the toughest network problems.
Services iPad patch management
Best Network infrastructure patch management Services
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SBS 2008 Technical Support Services
Open Now Microsoft SBS 2008 Onsite Technical Support
Microsoft Small Business Server (SBS) is an affordable collection of server products that provides the basis for a powerful but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET components included with Microsoft Small Business Server calls for a network expert with hands-on background and extensive knowledge in designing and building effective and comprehensive information technology solutions. Progent's Microsoft-certified consultants have extensive experience with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in installing, administering, and servicing network solutions based on the Microsoft SBS line of servers and applications.
Microsoft Project Server Scheduling Professional
Best Integration Services Project Server 2013
Progent's Microsoft consultants can provide in-depth support in implementing, managing and troubleshooting any edition of Project Server and can deliver a wide variety of affordable remote consulting services based on industry best practices to help organizations of any size to get all the advantages of this leading platform. Consulting support available from Progent include solution planning, software configuration and upgrades, setting up safe file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and specialized webinar training.
Hybrid Exchange Online and Exchange on-premises Remote Troubleshooting
Exchange Online and on-premises Exchange Online Consulting
Microsoft allows you to create seamless hybrid ecosystems that integrate Microsoft 365 and local Exchange deployments. This allows you to have some mailboxes hosted on your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of planning, implementing and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver occasional support to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange initiative is carried out on schedule and within budget.
CRM Remote Technical Support
Consultant Microsoft Dynamics CRM
Microsoft Dynamics Customer Relationship Management helps mid-market businesses nurture profitable client relationships. Integrated Sales and Customer Service modules allow employees to share information to help improve selling success and offer consistent, efficient customer service. Progent can configure the optimal server and communications infrastructure, including local and offsite wireless connectivity, to support Microsoft CRM, and Progent's Experts Team can supply your small business with a certified MSCRM professional who can help you integrate Microsoft CRM with your sales or customer support databases.
District of Columbia Security Consulting Group
24-7 Idaho Small Business IT Outsourcing Company
Progent's Technical Response Center (TRC) offers national extended hours remote help for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers provide after-hours phone support and online secure network connection to isolate and repair technical problems quickly and economically. The breadth of IT experience available from Progent's staff of nationwide service engineers allows Progent to escalate even the most difficult problems to appropriate specialists as needed. For critical problems, the TRC tries to respond to your call for support in less than one hour.
Windows Server 2022 Azure Arc Onsite Technical Support
Windows Server 2022 Clusters Sets Computer Engineer
Progent's certified Windows Server 2022 consultants can assist your organization to plan and implement an efficient upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with a self-hosted installation of Windows Server 2022.
24-Hour Microsoft Windows Failover Cluster Remote Consulting
Onsite Technical Support Failover Clustered Servers
The clustering technology incorporated into the Datacenter and Enterprise versions of MS Windows Server 2008 is dramatically redesigned to simplify the deployment, configuration, and administration of clusters that provide improved levels of network dependability, security, performance, and flexibility. New or enhanced features include cluster Validation, revamped configuration and installation, unified cluster management, redesigned cluster architecture for increased uptime, hardened security and quorum structure, fewer failure points, more storage and RAM capacity, and enhancements for multi-site clusters. Progent's Microsoft-certified consultants can help you evaluate the advantages of failover clusters, plan and execute a deployment, train your network support staff to administer your failover clusters, provide continuing consulting and support services, and create and validate a business continuity plan.
Emergency Dynamics GP/Great Plains Consultant Services
Microsoft Financial Software Integration
Dynamics GP 2010 accounting is a full-featured business management and analytics platform that integrates data and operations throughout your business, communicates easily with other solutions, and brings together workers, customers and suppliers regardless of time or location. Created for small to mid-size businesses, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver capability for financials, management reporting, project management, inventory and order processing, eCommerce, HRM, customer relationship management, field service, manufacturing, retail management, and web-based business services. Progent can help you install and maintain a reliable, secure computer and communications environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains consultants to help your company exploit the full potential of Dynamics GP/Great Plains 2010.
Specialists QTS Data Center Sacramento
QTS/Herakles Internet Data Center Consultancy
The QTS Internet Data Center is situated in the earthquake-neutral Natomas area of Sacramento, CA. If your company is now utilizing the QTS data center as a colocation site or if your company is planning on migrating your primary or offsite backup system to Herakles/QTS, Progent offers a variety of affordable services that include data center relocation, system deployment and updates, infrastructure optimization, project management, virtualization expertise, offsite network monitoring, centralized network management, application programming, disaster recovery planning, security evaluation, and the use of Progent's Test Lab.
24 Hour ProSight Reporting Infrastructure Monitoring Computer Engineer
ProSight Reporting Infrastructure Management Professional
ProSight Reporting is an expanding line of in-depth reporting utilities designed to work with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
