Irvine Consulting Support for Computer Support Organizations
Transparent Short-Term Support Team Augmentation
Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Organizations in Irvine
Progent's consulting services for IT service firms in Irvine California allows you to provide your customers Progent's consulting expertise and Help Desk support under your brand as a transparent extension of your in-house network services team. These services can help you grow your client base, flesh out your service catalog, create happy customers, and increase your profits.
Progent's roster of network engineers, desktop support technicians, IT admins, and cybersecurity professionals have worked as seamless extensions to the IT groups of some of the country's largest IT service firms. Progent's range of technical knowledge enables you to add to the scope of your IT support business, and Progent's transparency lets you elevate and preserve your branding.
Progent is a network support firm with two decades of experience providing remote expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent computer support company in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)
Using Progent's Services With Your Branding
Progent's consulting program for network service organizations features seamless resale to your clients of world-class IT services. Progent bills you directly and performs under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for customers who require access to 24x7 support.
Help Desk and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind an effective Help Desk. But modern ticketing platforms are not just expensive to acquire and staff, but difficult to configure and maintain. Small or niche IT service firms rarely have the required budget or personnel. Progent's Help Desk and ticketing program gives IT support organizations an economical way to keep their company branding while delivering their customers responsive desktop support built around an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Call Center and ticketing solution allow your IT service firm to expand your support workload, the range of technical issues your company can take on, the number of geographies you can service, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT service companies include:
- Progent's online desktop support group delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal business hours.
- Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is offered at extra cost.
- Optional on-premises support in major metro areas is offered throughout the country at additional cost.
- You retain complete control of your customers and invoicing.
- Your customers enter requests through your own branded web portal, an 800 number, or by sending an email to your dedicated email address.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Providers
Progent's consulting expertise for network service organizations allows you to become a sole source for practically all technical expertise your clients may need. You can build your staff and strategic IT skills at your own pace without having to decline opportunities owing to a gap in expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a transparent extension of your internal IT service group, under your management, and invoices you rather than your customer.
- By-the-Minute Billing: Progent charges by the minute to reign in costs.
- Detailed Documentation: Progent utilizes an enterprise-class service documentation system to make sure all services delivered are thoroughly documented. This makes it easy for you to transfer account responsibilities to in-house personnel when you have enough people and appropriate technical skills.
- Safely Grow Your Service Business: You can quickly and efficiently accept additional jobs outside your main fields of expertise and open new territories without exposure to the risks involved with expanding your full-time staff too rapidly.
- Strengthen Your Brand: You can solidify your mind share as a full-spectrum network service provider by delivering more solutions to more clients under your own brand.
- Flesh Out Your Services Catalog: Progent can provide world-class expertise in a wide range of IT disciplines and can act as a dependable resource for expanding your IT support operations.
- Fast Problem Escalation: Thanks to a large roster of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
- Keep Your Customers Satisfied: Happy customers are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from other support firms.
- Online Technical Support Professionals: For 20 years, Progent has provided online network support from Help Desk support to advanced consulting. Efficient online service saves money and produces fast solutions.
- Advanced Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Irvine, California Organizations
Progent's seasoned roster of certified engineers can provide Irvine, California organizations a wide range of remote technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for network service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Consulting
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Microsoft Entra ID Planning
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Expertise
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Teleworker Support
- Cisco Infrastructure
- Juniper Technology
- Cisco Routers Integration
- Cybersecurity Monitoring
- Business Continuity Planning
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Outsourcing
- Desktop Support
- Colo Data Center Support
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtual Server Automation
- Rapid, Affordable .NET Software Development.
- Windows Hyper-V Integration
- VMware vSphere Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- iPhone and Android Integration
- iPhone Support
- Google Android Smartphone Management
- Ransomware Defense and Recovery
- Backup/Restore Expertise
- Cisco IP Voice Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Surveys
Find Out More Details About Progent's Consulting Program for IT Service Organizations in Irvine, California To learn more details about Progent's consulting support for IT service organizations in Irvine, California, call 1-800-993-9400 or see Contact Progent.
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Phobos ransomware recovery Professional
LockBit ransomware recovery Professionals
Progent's experienced ransomware recovery consultants can assist your business to reconstruct an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Cisco firewall IPS Technical Support
Adaptive Security Device Manager Help and Support
Progent's Cisco-Premier network consultants provide experienced PIX Firewall consulting services covering design, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector attack security, and safe connectivity services. Extending from small, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls offer a healthy combination of protection, speed and reliability for information networks of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management tools. Progent's network consultants can help you choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
ProSight Email Guard Spam and Virus Filtering Service Consult
ProSight Spam Filtering Services Professionals
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter.
macOS Online Troubleshooting Technology Professional
Technology Professional Mac Remote
Progent provides national online technical support and consulting services for companies who run Apple Mac OS X networks or whose information systems include a mix of Apple macOS and OS X with Microsoft Windows technology. Progent's consultants offer macOS and Mac OS X users a range of services such as desktop assistance, upgrading to the most recent edition of Mac OS X from earlier editions of Apple macOS and OS X, plus expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with Apple iPhone and iPad synchronization and troubleshooting, or migrating to Apple's iCloud services. Remote network consulting provides optimum return for your information technology budget by protecting user efficiency and limiting the time billed for network repair services. Sophisticated remote support technology and experienced technicians and engineers combine to enable Progent to solve most IT problems without squandering time and expense by traveling to your site. In the vast majority of situations your network problems can be remediated over the phone or via a combination of phone support and online network analysis. Progent can make available Cisco CCIE infrastructure engineers and CISA and CISM certified security specialists to assist with the most challenging network problems.
24/7/365 NinjaOne Desktop Monitoring and Reporting Computer Consultants
Remote NinjaOne Server Monitoring Consultants
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art 24x7 remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of critical devices.
Cloud Backup Security Help and Support
Offsite Managed Data Backup/Recovery Services Setup and Support
ProSight Data Protection Services ECHO offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data.
Remote Consulting Microsoft 365 migration PowerShell
Specialists Microsoft 365 and Apple iOS
Microsoft has made a strong effort to enable transparent hybrid networks that combine Microsoft 365 and on-premises Exchange deployments. This permits you to have certain mailboxes hosted at your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can assist your organization with any facet of designing, integrating and debugging your hybrid Exchange solution. Progent's Exchange specialists can provide occasional support to help you through stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and within budget.
Emergency Consulting Windows and macOS
Mac and Windows Consultant Services
Progent's service experts in Apple OS X and Windows technology can help you integrate Apple Macintosh and Windows computers into cohesive environments with resource sharing and collaboration functionality. Allowing efficient co-existence among a mix of servers and workstations powered by Mac OS and Microsoft Windows requires broad knowledge of and background with Mac and Microsoft technology. Progent's experience in Microsoft and Apple service makes it possible to provide expert support to businesses that rely on these platforms to maintain their strategic edge. Progent's consultants can also help you to interface Apple's iPhones and iPads to operate with smoothly with your Windows network.
24x7 Smartphone Consultants
Ubiquiti WiFi access point Computer Engineer
Progent's Wireless Consulting Services provide a convenient, affordable way for companies of any size to configure, manage and troubleshoot the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and online business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Microsoft 365 IDFix On-site Technical Support
Microsoft 365 integration with on-premises environments Consultant Services
Microsoft 365 Exchange Online lets you use cloud-resident servers, mailboxes and associated email infrastructure to lower capital costs and administrative hassle. You can use Exchange Online to host all your mailboxes, or you can integrate a hybrid solution that incorporates both local and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide affordable online support to help your small businesses to assess the benefits of Exchange Online, design a solution that fits your business needs and IT budget, implement an efficient move from your existing Exchange system to one that includes Microsoft 365 Exchange Online, train your IT staff and users, and deliver ongoing consulting and troubleshooting.
Online Support Services SBS 2008
24-Hour Microsoft SBS 2008 Consulting Services
Microsoft Small Business Server is an affordable suite of server products that offers the foundation for a powerful but easy-to-manage information. The IT sophistication of the Microsoft .NET products included with Small Business Server 2011 requires a network support expert with hands-on experience designing and building seamless, comprehensive business network solutions. Progent's Microsoft Small Business Server consultants have an average of more than 10 years of experience supporting computer networks based on Microsoft products. This expertise ensures you results in deploying, administering, and troubleshooting network solutions that incorporate the Microsoft Small Business Server suite of servers and productivity software.
After Hours Microsoft Office Computer Network Consultants
Microsoft Office XP Network Architect
Progent's IT outsourcing packages provide budget-friendly computer consulting for small companies. Whether it includes planning network infrastructure, creating an internal Help Desk or outsourcing a one, rolling out an updated email platform, monitoring your system, or creating a web-based eCommerce application, outsourcing your network technical services can reduce costs and minimize risks, allowing IT support budgets to grow in a more moderate and manageable manner than is possible by assembling a large, all-purpose internal network support organization. Progent's Outsourcing White Paper and flyers tell you how Progent can help you create a secure and highly available network foundation for your critical applications powered by Microsoft Windows.
Coder Oracle PL/SQL
Oracle RDBMS Coding
Progent offers fast and affordable online access to a certified Oracle database administration expert or an Oracle application developer. Progent offers advanced database administration services for any version of Oracle including 10g and 11g and can also help design, create, enhance, or troubleshoot Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also offers support for Streams replication tools and Oracle Recovery Manager.
SentinelOne Singularity EDR Specialists
SentinelOne Endpoint Protection and Response Consultant
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management platform that includes AI software and expert services to provide cutting-edge endpoint detection and response (EDR).
Adaptive Security Device Manager Online Support Services
Professional Cisco ASA Configuration
Progent's experienced Cisco IT security consultants offer high-level PIX Firewall and ASA Firewall consulting support covering architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from economical, plug-and-play desktop devices for small and home offices to modular enterprise-grade appliances, Cisco PIX Firewall and ASA Firewalls offer advanced security, performance, and high reliability for network environments of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built platform, minimizing common OS-specific security holes.
Expert Microsoft Certified Remote Monitoring and Reporting Engineer
MOM 2016 Outsourcing
Progent's Microsoft-certified consultants have more than a decade of background designing, implementing, enhancing and repairing SCOM environments and offer companies of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that provides the performance and resilience required to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also help you to install and customize Microsoft SCOM 2012 management packs according to industry best practices for monitoring network fabric as well as both Microsoft and third-party applications and services. Also, Progent can provide responsive remote or on-premises technical support to help you to remediate serious problems detected by Microsoft SCOM 2012.
Virtual Server Hyper-V Computer Consultants
Microsoft Hyper-V Virtual Server Consultants
Progent's Microsoft-certified consultants can assist you to evaluate the possible benefits of Hyper-V-based virtualization for your company, conduct test installations to verify Hyper-V's operation with your line-of-business software, assess your network and server architecture for optimal performance with virtualization technology, help you in migrating to Windows Server 2008 and setting up Windows Hyper-V, train your IT personnel to monitor and manage Hyper-V, provide expert consulting help for enhancing the protection of your virtual machines, design and test business continuity processes that optimize network availability, and provide continuing consulting and maintenance including low-cost online repair and turn-key Help Desk outsourcing.
Top Rated Firewall Configure Sun Solaris
UNIX Security Contractor
If your company runs a Sun Solaris environment or a multi-OS network, Progent's CISM and ISSAP-certified security specialists can help your whole enterprise in a broad range of security topics including security administration practices, security design and models, connection management products and techniques, applications development security, operations security, physical security, communications, infrastructure and Internet security, and workplace recovery preparedness. CISM and ISSAP define the core skills and international standards of knowledge that information security professionals are expected to master. These certification give IT management the assurance that those who have achieved their CISM or CISSP certification have the experience and theory to deliver world-class security support and consulting help.
Microsoft Certified Partner Windows and UNIX Services
Windows and UNIX Consultant
If your office computer system mixes UNIX, Linux or Solaris platforms with Windows, Progent can assist you to incorporate your computers into a cohesive network that permits all your operating systems to coexist for simple administration, seamless dataflow, high availability, enhanced throughput, and strong security. Progent's UNIX and MS Windows integration assistance offerings feature IT architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote network support and repair, in-person technical support, and Contact Center outsourcing.
Award Winning Support and Setup System Center 2016 Amazon AWS Integration
Award Winning System Center 2016 Hybrid Cloud Integration Setup and Support
Small to mid-sized businesses can now get all the benefits of System Center Operations Manager 2007 and also have fast access to Progent's Microsoft Certified IT consulting professionals. With Progent's economically priced network service programs, small and midsize businesses can choose a basic System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide small company information systems enterprise-class availability, protection, and productivity.
Microsoft Exchange Server 2010 Migration Consultants
Engineers Exchange 2007 to Exchange 2010 Upgrade
Progent can provide comprehensive help for each phase of your Microsoft Exchange Server 2010 migration including outsourced or co-sourced project management, site analysis, project design and documentation, cost estimates of all new software licenses and hardware needed, recommended sourcing, system verification at client site or at Progent's testing facility, managing temporary coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, decommissioning the previous servers, and training for customer's support group and end users.
Juniper NetScreen 5400 Firewall Cybersecurity Organization
Juniper Firewalls Cybersecurity Consultancies
Progent's Juniper Networks-certified NetScreen consultants can assist your company to configure and optimize NetScreen 5200 and 5400 routers, upgrade from older NetScreen products to the latest Juniper technologies, and repair network infrastructure issues in all-Juniper or mixed-vendor systems.
24-Hour Apple OS X and macOS Configuration
Online Support Apple iPhone
Progent's consultants can provide macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Entourage and Exchange Server help, network protection services, and one-on-one training. Progent can assist clients to upgrade to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with Apple iPhone support and Apple iPad management, or migrating to iCloud. For computer environments based exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of designing, configuring and supporting a network infrastructure that is available, safe, fast and able to achieve your organization's objectives.
Check Point 15000 Firewalls Consultant
information Systems Audit Check Point NGTP Security Services
Progent's Check Point Software firewall consultants can help you design, configure, and manage firewall solutions built around Check Point Next Generation security gateways and Check Point's subscription-based SandBlast security services. Progent can also assist you support older Check Point firewall models or upgrade efficiently to Check Point's next-generation security gateways.
Online Consulting Catalyst Wi-Fi 6 and Wi-Fi 6E Access Point
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Consultants
Progent's Cisco Catalyst 9100 Series 802.11ax Access Point experts can provide affordable online and on-premises help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Office SharePoint Server 2003 Consultant
SharePoint Server 2003 Consulting
Progent's Microsoft-certified experts offer organizations of all sizes consulting, troubleshooting, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an advanced solution that utilizes web technology for intelligently coordinating people, groups and data. SharePoint Server offers a common spot for your employees or clients to access, manage, distribute and interact with useful information, documents, and software and to interact with other people. Microsoft SharePoint allows faster and more intelligent decisions, more effective sharing across teams and more streamlined business processes. Windows SharePoint Services join workers, customers, teams and major tasks with the information they've developed in a way that makes data convenient to find, download and re-use. Progent's certified SharePoint consultants can assist you to support your current SharePoint environment or migrate to the latest release of SharePoint Server or to SharePoint Online.
