Santa Cruz Consulting Expertise for Network Support Companies
Transparent Short-Term Support Team Expansion
Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Santa Cruz
Progent's consulting services for IT service organizations in Santa Cruz California allows you to provide your customers Progent's consulting expertise and Help Desk support with your brand as a transparent extension of your regular network support group. These services can help you add to your revenue, close gaps in your service portfolio, create happy clients, and improve your profits.
Progent's roster of network engineers, PC integration and troubleshooting specialists, IT administrators, and data security consultants have worked as transparent expansions to the support staffs of some of the world's largest IT service businesses. Progent's breadth and depth of expertise enables you to add to the scope of your IT support business, and Progent's transparency lets you promote and protect your branding.
Progent is an IT support company with two decades of background providing online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has provided remote technical support and consulting to clients in every state in the country. (See testimonials from Progent's clients.)
Using Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your customers of professional services. Progent bills you exclusively and works under your direction to deliver your clients support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 technical support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing is fundamental to an efficient service desk. But enterprise-grade ticketing systems are not only expensive to license and staff, but also challenging to set up and manage. Small or niche IT service companies seldom have the required budget or personnel. Progent's Service Desk and ticketing solution gives IT support firms an affordable way to retain their own branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The features offered with Progent's Help Desk and ticketing services enable your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of locations you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT support firms include:
- Progent's online desktop support team provides Level 1 end user help with 1-hour SLA to commence work during standard work hours.
- Normal service hours are from 5am to 7pm PST, five days per week.
- Extended support is available at additional cost.
- Optional on-premises support in larger metro areas is available across the country at extra cost.
- You keep complete control of your customers and invoicing.
- Your clients enter requests by means of your custom branded web portal, an 800 phone number, or by sending an email to your dedicated email address.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated online until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service providers allows your support team to become a single source for practically all technical expertise your clients may need. You can grow your staff and core IT skills at your own pace without having to decline opportunities owing to a lack of in-house expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a seamless supplement to your internal support team, under your direction, and invoices your firm rather than your customer.
- Granular Billing: Progent bills on a per-minute basis to reign in expenses.
- Detailed Service Reporting: Progent utilizes an enterprise-class service reporting platform to ensure that all IT services performed are fully described. This allows support group to shift account assignments to internal consultants when you have enough staff and relevant skill sets.
- Safely Expand Your IT Support Practice: You can quickly and efficiently take on more opportunities outside your core areas of expertise and serve new territories without exposure to the risks associated with increasing your head count too rapidly.
- Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT service provider by delivering more services to more customers under your own brand.
- Add to Your IT Support Portfolio: Progent can provide world-class expertise in a broad range of technologies and can act as a reliable resource for growing your IT support operations.
- Rapid Escalation: With a large team of top-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
- Keep Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from other support firms.
- Remote Technical Support Professionals: For 20 years, Progent has provided remote network support ranging from Call Center services to high-level consulting. Effective online service cuts costs and produces fast results.
- Major Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Santa Cruz, California Companies
Progent's seasoned team of certified engineers can deliver Santa Cruz, California organizations a wide array of online consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service firms include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure AD Integration
- Microsoft 365 Integration
- Microsoft Dynamics GP Customization
- Azure, AWS, Google Cloud
- Online Network Support
- Telecommuter Integration
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Troubleshooting
- Security and Compliance Consultants
- Disaster Recovery Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Support
- Data Center Support
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtual Server Management
- Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- iPhone and Android Management
- iPhone Support
- Google Android Smartphone Integration
- Ransomware Defense/Recovery
- Data Backup/Restore Consulting
- Cisco IP Voice Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Setup
- Wi-Fi Site Surveys
Find Out More Details About Progent's Consulting Support for IT Service Firms in Santa Cruz, California For more information about Progent's consulting program for network service organizations in Santa Cruz, California, call 1-800-993-9400 or see Contact Progent.
An index of content::
ISSAP Certified Cybersecurity Architecture Consultant
Specialist CISSP-ISSAP Security Architecture
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of thorough testing and significant work with network security design. ISSAP security experts possess comprehensive knowledge of access management systems and techniques, telecommunications and network security, cryptography, needs evaluation, business continuity planning (BCP) and DRP, and physical security. Progent's ISSAP-certified security consultants can help your company with all phases of secure network architecture.
Microsoft Exchange 2010 Migration Consult
Microsoft Exchange 2010 Upgrade Technology Professional
Progent offers comprehensive support for every step of your Exchange Server 2010 upgrade with services that include end-to-end project management, site analysis, project planning, cost estimates of new software and hardware required, suggested sourcing, system testing at customer location or at Progent's testing facility, managing temporary coexistence between Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, decommissioning the old system, and training for client's IT group and users.
MS CRM Support Services
MSCRM Online Help
Microsoft Dynamics Customer Relationship Management helps small companies build positive client interactions. Integrated Sales and Customer Service components enable in-house staff to share data to help improve selling success and offer consistent, efficient customer service. Progent can configure the optimal server and communications environment, including mobile wireless connectivity, to back MS CRM, and Progent's Experts Team can provide your small business with a certified MS CRM professional who can help you integrate Microsoft Dynamics CRM with your sales or customer support databases.
Apple Macintosh Consultant Services
iPad Technical Consultant
Progent's experts offer Mac users a range of services such as desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Entourage and email expertise, network protection services, and one-on-one education. Progent can assist businesses to migrate to macOS from OS X or earlier editions of OS X and Progent can provide expertise with macOS and Mac OS X applications. Progent can also help your business with Apple iPhone support and Apple iPad synchronization, or migrating to Apple's iCloud services. For business networks based exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of planning, configuring and supporting a network environment that is available, secure, fast and aligned with your company's objectives.
Exchange 2007 Edge Server Online Consulting
Remote Troubleshooting Microsoft Exchange
Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Microsoft Exchange 2007 upgrade plan that minimizes productivity disruption, simplifies ongoing support requirements, and makes your Exchange Server 2007 easy to administer. For complex multi-server or multi-location migrations, Progent offers the experience to complete your move rapidly and affordably. Progent's Microsoft Exchange Server 2007 help, repair, and consulting services include assistance with the integration of outside vendor add-ons to Exchange Server 2007 and the creation of unified messaging solutions powered by Exchange Server 2007.
Top Quality Azure VHD Consultants
Azure VHD Consult
Progent can help companies of all sizes to move all or part of their network infrastructure to Microsoft Azure. This can simplify IT management and reduce equipment expense. Microsoft Azure offers a comprehensive library of cloud services and Progent can assist you to understand the advantages and restrictions of various cloud networking architectures supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises apps and network infrastructure and ensure that you sidestep the common mistakes small companies make when moving to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to configure firewalls and VPN tunnels and to manage iPhones and iPads and Android smartphones and tablets.
Urgent MSP360 Backup Specialists
MSP360 Server Backup On-site Technical Support
Progent's data protection experts can assist you to design, deploy and debug a backup/restore plan built around MSP360 software. MSP360 enables file/folder or image-based backup/restore for virtual machines and physical machines, works with all leading public clouds, and permits you to create a data protection solution with a minimum RTO and a granular RPO. With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and management of your backup environment to protect against data loss caused by human mistakes, computer errors, ill-intentioned insiders, and external attacks like ransomware.
Microsoft 365 Word Integration Consultants
Microsoft 365 Power BI Integration Integration
Progent can help your business to understand the many subscription options offered with Microsoft 365, previously called Office 365, and configure your network with Microsoft 365 so you derive maximum business value. Progent offers expertise with multi-platform networks that incorporate Windows, macOS, and Linux software. Progent can also assist you to build and maintain hybrid solutions that seamlessly combine local and cloud-based products and services.
Microsoft Experts System Center OpsMgr 2012 IT Services
SCOM 2012 Cloud Monitoring Support and Help
Progent's Microsoft-certified consultants have over a decade of background designing, implementing, optimizing and troubleshooting SCOM solutions and offer companies of all sizes expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also help you to import and customize System Center 2012 Operations Manager management packs according to best practices for tracking network infrastructure and both Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or onsite troubleshooting to help you to remediate critical issues detected by System Center 2012 Operations Manager.
Nephilim ransomware protection and recovery Specialist
ProSight Ransomware Security Monitoring Professional
ProSight Active Security Monitoring utilizes next generation behavior-based machine learning tools by SentinelOne to guard endpoints and physical and virtual servers against recognized and zero-day ransomware variants such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Endpoint Ransomware Immunization Engineer
MongoLock ransomware protection and recovery Engineer
Progent's ProSight Active Security Monitoring incorporates next generation behavior analysis technology by SentinelOne to defend endpoint devices and physical and virtual servers against familiar as well as novel ransomware crypto-worms such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Wireless Security Scan Technology Professional
24x7x365 Engineers Network Security Scan
Progent offers two ultra-affordable service packages intended to enable small businesses to receive an independent network security evaluation from a premier security engineer. With Progent's External Network Security Inventory Checkup, a security expert runs an extensive test of your network from outside your company firewall to determine potential risks in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Scan, a certified security professional executes a network scan from an authorized computer inside your firewall to uncover vulnerabilities to internal threats. The two security inventory packages are configured and executed from a protected external location.
Exchange 2013 VoIP Troubleshooting
Exchange 2013 Disk Availability Group Professionals
Microsoft Exchange 2013 incorporates major enhancements to the capabilities of Exchange 2010 and delivers important new features plus a redesigned architecture. These improvements affect vital IT areas including ease of administration, availability, security, operational costs, teamwork, expandability, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can help you evaluate the possible advantages of upgrading to Microsoft Exchange 2013, design an efficient validation and deployment plan, and educate your IT team to maintain your Exchange Server 2013 solution. Progent can also provide ongoing remote consulting and support and management services for Microsoft Exchange Server 2013.
Unified Contact center Remote Support
CUE IT Services
Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, operates as the core of Cisco's communications and collaboration platform. Unified Communications Manager and Cisco Unified Communications Manager Express offer an advanced IP-PBX by integrating closely with unified messaging apps such as Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's Cisco-certified network consultants can deliver effective and affordable online and onsite expertise to help businesses of all sizes to build and administer CUCM deployments by providing Cisco Unified Communications Manager configuration and troubleshooting consulting services that deliver optimum productivity. Progent can assist with any facet of Unified CM support and troubleshooting in areas such as integrating VoIP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN calling, installing Cisco ISR routers with CUBE VoIP networking support, designing Cisco UCS server clustering systems for high availability, performance tuning, and integration with Microsoft Exchange Server.
IT Co-sourcing White Paper
IT Outsourcing Best Practices White Paper
Progent's IT outsourcing services provide budget-friendly computer consulting for medium-size corporations. Whether it involves planning network architecture, creating an internal Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your network, or developing an on-line eCommerce solution, outsourcing your network engineering services can reduce expenses and minimize uncertainties, permitting network support budgets to increase in a more moderate and manageable manner than is feasible by assembling a bulky, all-purpose in-house IT organization. Progent's Outsourcing White Paper and flyers tell you how Progent can help you create a protected and robust system foundation for your vital Windows-based applications such as Windows Server 2008, Exchange Server, and SQL Server 2008.
Help and Support Exchange Server 2016 Upgrade Planning
Microsoft Exchange Server 2016 Migration Planning On-site Technical Support
Progent can help you in any and all phases of your upgrade to Microsoft Exchange 2016 such as planning HA system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your VMs, mailbox databases and logs; setting up HLB for fault-tolerant CAS services; designing, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.
Infor SyteLine CloudSuite General Ledger Engineers
Infor SyteLine CloudSuite Factory Track Consultancy
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies more than 25 years of experience helping manufacturing and service organizations to simplify complicated supply chains and improve the efficiency of key business processes in order to get products to market quickly and meet customer schedules dependably. Progent offers the skills of an ERP specialist with over 20 years of experience with the SyteLine/CloudSuite Industrial platform. Progent offers online or onsite services that spans from occasional advice to comprehensive solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, process improvement, customization, CPQ, web site integration, troubleshooting, ETL, Microsoft 365 integration, disaster recovery planning, and database administration.
Technical Support Services System Center 2016 and Exchange Online Integration
System Center 2016 Disaster Recovery Consultant
Progent's Microsoft-certified consulting experts have over 10 years of experience planning, implementing, enhancing and troubleshooting System Center Operations Manager environments and offer organizations of all sizes advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can help your company to design a topology for SCOM 2012 servers that delivers the performance and resilience required to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and customize SCOM 2012 management packs based on industry best practices for tracking network infrastructure as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or onsite technical support to help you to fix serious issues uncovered by SCOM 2012.
IT Development Project Professionals
Specialist Project Pilots
For advanced project management assistance, Progent can provide access to veteran information technology professionals with years of experience in IT management, application development, and business process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These high-level IT managers can provide project management skills to assist enterprise customers adhere to best practices to ensure that major projects are completed on schedule and within budget.
Consulting Private Cloud Solutions
Consultancy Private Cloud Integration
Progent's private cloud hosting allows small and midsize organizations to run key applications like Microsoft SQL and Exchange Server from a secure Tier III data center facility on fault-tolerant hardware with offsite backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for backup replication and restoration. You can use Progent's private cloud to eliminate major investments in the acquisition, maintenance, and management of network hardware and facilities while achieving the highest levels of network reliability and security.
Q and A about Network Professional Home Based Virtual Office
Q and A about Microsoft MCP Full-Time Job
To see answers to common questions about becoming employed by Progent, refer to Jobs at Progent Frequently Asked Questions.
Email Content Filtering Security Consultant
Symantec Compliance Auditor
For smaller companies, computer security and information assurance and regulatory compliance is excessively complex to stay ahead of yet too dangerous to ignore. The largest biggest institutions have been hacked, and the leading cloud service providers have occasionally been knocked out. It looks as though there's no place to hide. Progent has made it affordable for small and midsize businesses to carry out vital security projects successfully by offering the benefit of billable time to the nearest minute without any minimum billing for remote help. This means you can have access to a seasoned information expert to deliver just the help you need whenever you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help you with any aspect of system security including vulnerability assessments, malware defense and recovery, spam and email content filtering, email data loss protection, compliance reporting, and designing a complete security strategy.
Largest Contract Freelance MCSE Contractor
Contract Network Engineers Open Positions
Our Experts Group provides support in key areas including Apple OS networking and applications; Consulting for Linux, UNIX-based, and Sun Solaris systems; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Line-of-business and vertical program support; Chief Information Officer, business analyst, and project management services; Special applications design and integration; Web, eCommerce, EDI, and customer portal development and deployment; Database management and performance consulting; Management intelligence consulting; and Telecom systems support.
Online Troubleshooting System Center 2016 and Office 365 Integration
System Center 2016 and Windows Server 2016 Remote Support Services
System Center 2016 delivers important improvements in the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; unified management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff offers advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
Top Rated Infor SyteLine CloudSuite Doc Trak Consultancy
Infor SyteLine CloudSuite Document Automation Services
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies over 25 years of background helping manufacturing and distribution organizations to manage complicated supply chains and streamline key business processes in order to bring products to market quickly and adhere to customer commitments dependably. Progent can provide the expertise of an ERP specialist with more than 20 years of background working with the SyteLine/CloudSuite Industrial platform. Progent offers remote or onsite services that can range from occasional advice to end-to-end solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, application development, CPQ, web site integration, troubleshooting, data conversion, Microsoft 365 integration, disaster recovery planning, and DBA services.
IT Manager Cisco Certified CCIE
Small Business Computer Consulting Services Cisco CCIE Remote
Progent can help your organization to utilize Cisco's infrastructure products to build a solid basis for your onsite, cloud-centric, or hybrid data center and streamline operations in vital areas such as resource consolidation, security and compliance, versatility, uptime, and recoverability.
Multi-factor Authentication Integration Support
Zero Trust Security Support and Setup
Progent's Duo services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices.
Top Ranked Windows 2003 Server Engineer
Windows 2003 Information Technology Consulting
Progent's certified Windows 2003 Server consultants offer network help and expert consulting services for the complete family of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows Server 2003 upgrade, configuration, administration, and maintenance services include system design, deployment, project management, in-person and off-site network support and troubleshooting, Help Desk outsourcing, CISM-certified security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
Remote Windows Server 2022 Storage Replica Help and Support
Windows Server 2022 and SCOM Consulting
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your organization to design and carry out a cost-effective migration to Windows Server 2022 that features high availability and that is based on a self-hosted deployment architecture or a hybrid deployment model that integrates cloud-hosted Windows Server on Azure with a self-hosted implementation of Windows Server 2022.
Microsoft SMS On-site Technical Support
Computer Engineer Systems Management Server
Progent's certified experts provide small and medium size businesses enterprise-level consulting services for Microsoft Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for change and deployment management. Configuration Manager is Microsoft's new title for the change management solution formerly known as Systems Management Server. Configuration Manager offers a range of new features to Systems Management Server including comprehensive automation, built-in Vista Microsoft Windows Server 2008 awareness, NAP security support, and boot image management. Progent's certified consulting professionals can show you how to use Systems Management Server or Configuration Manager 2007 effectively for automated operating system and application installation, security patch control, software tracking, and software license compliance. Progent's engineers can also help you to move smoothly from Systems Management Server 2003 to System Center Configuration Manager 2007.
CCIE Expert Certified Services Documentation Integration Support
Service Database Support and Integration
Progent uses an enterprise-class service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by every consultant to each customer. The practice of detailing and archiving support records results in more efficient support and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
Best Remote Troubleshooting Microsoft Data Protection Manager 2012
SCDPM 2012 and Azure Support and Setup
Progent's Microsoft-certified consultants can provide remote or in-person expertise to assist businesses of all sizes to design, implement, manage, and repair a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to upgrade from older versions of SCDPM or from a different backup/recovery system, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud-based, or hybrid environments. Progent offers as-needed help for fixing especially stubborn issues, or comprehensive project management support. Progent can also help you to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
On-site Technical Support Wi-Fi Site Survey
Network Consultant Wi-Fi Site Survey
Progent's Wi-Fi site survey services help you to design, implement and troubleshoot a Wi-Fi network customized for your environment, providing you a wireless solution that delivers the reception, speed, density, QoS, data protection, and roaming capability your business requires. Wi-Fi site survey services from Progent include remote predictive analysis for planning a Wi-Fi LAN and on-premises survey services for confirming, optimizing, and troubleshooting an operational Wi-Fi LAN.
Cisco Certified CCIE Network Management Services
Cisco Security Remote Technical Support
Progent's Cisco certified networking consultants have extensive background helping Internet Service Providers to architect, deploy, administer, optimize, and debug high-availability, extensible connectivity environments suitable for public networks.
Consultants Microsoft Exchange Upgrade
Exchange 2003 Server Upgrade Consulting
Progent's Microsoft Premier professionals offer expert consulting for enterprise-wide deployments of Microsoft Exchange. Progent's consultants can show you how to plan multi-site Exchange Server 2007 installations or upgrades and can supply onsite technicians to help large companies with installations of Exchange Server in the or any region served by Progent's consultants.
Technology Professional VMware Disaster Recovery
VMware Site Recovery Manager Failback Consult
VMware's market leading Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent runbook for recovering services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Windows Virtual Desktop for Mac Setup and Support
Windows Virtual Desktop for Mac Specialists
For businesses that have a combination of Mac and Microsoft Windows desktops, there are two basic alternatives for running Microsoft Windows-dependent software on an Apple Mac: remote access to a physical Windows PC or local simulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac allows you to attach a Mac to a networked Microsoft Windows-powered computer to use Windows applications and access system resources. Microsoft's Virtual PC for Apple Mac emulates Windows on a Mac computer so that you are able to use Microsoft Windows programs directly. Progent's Mac technology support experts can help you to maintain these products for running Microsoft Windows applications on your Apple Macs and can in addition help your business to evaluate and configure third-party products for Microsoft Windows platform emulation.
Microsoft Sharepoint Server 2019 Network Consulting Experts
24/7 Microsoft Sharepoint Server 2010 Installation
Progent's Microsoft-certified consultants can provide computer help and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent's support professionals can help you plan, deploy, maintain and administer the entire family of Windows .NET Servers including SQL Server, ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager.
Programming Microsoft Project Team Planner
Project Reports Development Firm
Progent's Microsoft consultants can provide in-depth expertise in implementing, using and debugging any edition of Project, Microsoft Project Server, and Microsoft Project Online and can provide a broad range of cost-effective remote support services following industry best practices to assist businesses of any size to receive all the benefits of this powerful platform. Support services available from Progent include solution planning, software configuration and upgrades, strategies for safe file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and customized online training.
Aironet 3700 Access Point Network Consulting
Urgent 802.11ac Wireless Access Point Computer Consulting
Progent's Cisco-certified wireless technology consulting experts can help you to configure, administer, and troubleshoot Cisco wireless products including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.
Exchange Server 2016 Migration Planning Online Consulting
Microsoft Exchange 2016 Upgrade Outsourcing
Progent can assist you in any and all phases of your migration to Microsoft Exchange 2016 such as planning high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; specifying mass storage requirements for your virtual machines, mailbox databases and logs; configuring hardware load balancing for fault-tolerant client access services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Best Dynamics GP Great Plains Accounting Support
Consultant Services Microsoft Dynamics GP ERP
Progent can help you prepare and implement a smooth move to Microsoft Dynamics GP so that you preserve your data, improve your security, modernize your analytics, take full advantage of Microsoft Office integration, and minimize productivity interruption by designing and following a sensible migration plan. Progent can also help educate new Microsoft Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can enhance your company reports and management analytics by offering Crystal Reports help, FRx assistance, and Microsoft Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to create specialized business software and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains.
Remote Troubleshooting Altaro VM Backup with Azure
Altaro VM Backup Boot from Backup Computer Consultants
Altaro VM Backup offers small organizations a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud environments and also supports cost-effective cloud backup to Microsoft Azure Block Blob storage. Top features include state-of-the-art Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your exposure to data loss, advanced encryption, granular restore capability for specific files and emails, support for Windows Cluster Shared Volumes (CSV) and for vCenter for managing larger deployments, and support for Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is a certified Altaro partner and can provide a broad range of services to assist you to design, deploy, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup.
Windows and Linux Consulting
Windows, Linux, UNIX, Solaris Computer Consulting
If your company network combines Linux platforms with Windows, Progent can show you how to integrate your IT resources into a cohesive network that allows all your operating systems to coexist for simple management, seamless dataflow, high dependability, enhanced throughput, and strong security. Progent's UNIX/Linux and Windows integration assistance services feature network architecture integration and support, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, online network support and troubleshooting, in-person technical support, and Helpdesk outsourcing.
Microsoft 365 and on-premises Exchange Onsite Technical Support
24/7 Microsoft 365 AD Connect Online Technical Support
Microsoft allows you to create transparent hybrid networks that integrate Microsoft 365 and on-premises Exchange deployments. This permits you to have some mailboxes hosted at your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can help your organization with any phase of designing, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can provide as-needed expertise to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange solution is carried out on schedule and within budget.
Dynamics GP Accounting Integration
Specialist Microsoft Financial Software
Microsoft Dynamics GP/Great Plains 2010 financial software is a full-featured business management solution that integrates information and processes across your business, communicates easily with other applications, and connects employees, clients and suppliers unrestricted by time or place. Created for small to mid-size companies, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 provide capability for accounting, management reporting, project management, inventory and order control, e-commerce, human resource management, customer relationship management, field service, manufacturing, retail, and web-based business services. Progent can show you how to install and manage a reliable, protected computer and network infrastructure to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains professionals to help your business benefit from the full potential of Microsoft Dynamics GP/Great Plains 2010.
Exchange 2019 Edge Transport Server Onsite Technical Support
Microsoft Certified Partner Consultant Services Exchange Server 2019
Progent can help you in any phase of your migration to Exchange 2019 such as deploying Windows Server 2019 Core for hosting Exchange; planning HA architecture for an on-premises, cloud-based or hybrid environment; moving mailboxes; designing and configuring Hyper-V; configuring HLB; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365; and configuring Outlook.
Consultant Exchange 2019 O365 Integration
Top Rated Exchange 2019 Configuration Remote Support Services
Progent can help your organization in any phase of your upgrade to Microsoft Exchange 2019 including configuring Windows Server 2019 for hosting Exchange; planning HA system topology for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and implementing Hyper-V virtualization; setting up hardware load balancing (HLB); building DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365; and configuring Outlook clients.
ISA Server Engineers
ISA Server Consultancy
Progent's certified ISA Server consultants have extensive experience creating corporate security designs for information systems with many locations, mobile users, and mission-critical eCommerce applications. A Progent ISA Server consultant can help your small company design and deploy a configuration of Microsoft ISA Server 2004 that supports your information security needs without limiting your productivity.
Full-Time Job FAQ about Recruit Network Consultant
Job Opening FAQ about Contract Microsoft Consultant
For answers to common questions about being employed by Progent, see Employment at Progent Q&A.
