Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Santa Cruz
ProgentProgent's consulting services for IT service firms in Santa Cruz California enables your company to offer your clients Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a transparent augmentation of your in-house IT support team. These services can ease the way for you to grow your revenue, close gaps in your service portfolio, satisfy your customers, and improve your profits.

Progent's team of network engineers, PC integration and troubleshooting technicians, IT admins, and data security professionals have acted as seamless expansions to the support groups of some of the country's biggest IT support businesses. Progent's range of technical knowledge enables you to add to the capabilities of your IT support practice, and Progent's transparency helps you elevate and preserve your branding.

Progent is an IT support company with 20 years of background delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any private computer services firm in the world. Progent has provided remote IT assistance and advanced consulting to customers in every state in the country. (See testimonials from Progent's clients.)

Using Progent's Support Services With Your Branding
Progent's reseller program for IT service organizations offers seamless resale to your customers of world-class services. Progent bills your firm exclusively and works under your instructions to deliver your clients support services under your brand. Also, Progent has a low-cost Off-hours Support Program for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are fundamental to an efficient IT Call Center. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but challenging to set up and maintain. Small or niche IT service firms do not have the required budget or personnel. Progent's Call Center and ticketing solution offers IT service firms an affordable way to retain their company branding while providing their clients responsive desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing services enable you to increase your physical and virtual support workload, the range of technical issues your firm can take on, the number of geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's online desktop service staff provides Level 1 end user help with 1-hour service level agreement to commence work during standard business hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises support in major metros is available throughout the US at additional cost.
  • You have complete control of your clients and invoicing.
  • Your clients submit incident reports via your own branded web portal, a toll-free number, or by directing a message to your dedicated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see more information on Progent's Call Center and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service providers allows you to act as a single point of contact for virtually all technical guidance and troubleshooting your customers may need. You can grow your team and strategic in-house competencies at your own pace without having to turn down opportunities owing to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your in-house IT service team, under your coordination, and bills you rather than your customer.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Detailed Service Documentation: Progent utilizes an advanced reporting platform to ensure that all services delivered are thoroughly documented. This enables your IT support organization to transfer service responsibilities to internal consultants once you have sufficient staff and relevant skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can quickly and safely take on additional opportunities outside your core areas of expertise and serve additional territories without assuming the risks associated with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive IT service firm by delivering more services to more clients under your own brand.
  • Flesh Out Your Services Catalog: Progent can provide top-tier expertise in a broad range of IT disciplines and can act as a dependable resource for expanding your IT service business.
  • Fast Problem Escalation: With a large team of senior consultants available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Clients Happy: Satisfied customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek expertise outside the fold.
  • Online Support Experts: For 20 years, Progent has provided remote IT support from Call Center services to advanced consulting. Effective remote service saves money while delivering fast solutions.
  • Advanced Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Santa Cruz, California Companies
Progent's seasoned roster of certified consultants and technical experts offers Santa Cruz, California companies a broad range of online consulting and debugging expertise. Practice areas covered under Progent's reseller program for IT service firms include:

Learn More About Progent's Consulting Program for IT Service Firms in Santa Cruz, California
For additional details about Progent's consulting support for IT service firms in Santa Cruz, California, call 1-800-993-9400 or refer to Contact Progent.