Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Sherman Oaks
ProgentProgentís consulting support for network service organizations in Sherman Oaks California enables your company to offer your clients Progent's consulting and Help Desk Call Center support with your own branding as a transparent supplement to your regular network support team. These services can put you on the fast track to add to your client base, expand your service catalog, satisfy your clients, and improve your profits.

Progentís nationwide roster of network experts, PC support technicians, IT admins, and cybersecurity consultants have acted as transparent expansions to the support groups of some of the worldís biggest IT support businesses. Progentís breadth and depth of expertise enables you to widen the scope of your IT support business, and Progentís close integration with your support team lets you strengthen and protect your company's brand.

Progent is an IT consulting firm with two decades of background delivering online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's reseller program for IT service organizations offers transparent resale to your customers of professional services. Progent bills you directly and performs under your direction to deliver your customers support services under your branding. Also, Progent has a low-cost Off-hours Support Service for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are the heart of a successful service desk. But enterprise-grade ticketing platforms are not just expensive to license and staff, but difficult to set up and manage. Small or niche IT service providers seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program gives IT support firms an economical way to keep their custom branding while delivering their clients world-class desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT support firms leverages Progent's investments in advanced ticketing software, a remote desktop services team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing program allow your IT service firm to expand your physical and virtual support workload, the diversity of technical issues your business can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's remote desktop support team delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in larger metros is offered across the country at extra cost.
  • You retain full control of your clients and billing.
  • Your clients enter service requests using your custom branded web portal, a toll-free phone number, or by sending a request to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more information on Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service firms allows your support team to become a single source for practically all IT expertise your customers may need. You can build your team and core in-house competencies steadily without having to decline opportunities due to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your internal IT service group, responding to your coordination, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Service Reporting: Progent utilizes an enterprise-class service documentation system to make sure all IT services performed are fully documented. This allows you to shift account responsibilities to in-house consultants once you have enough staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can easily and efficiently take on additional jobs outside your core fields of expertise and serve additional geographies without the risks involved with increasing your head count too rapidly.
  • Strengthen Your Brand: You can improve your positioning as a comprehensive IT service firm by delivering more solutions to more clients using your own company name.
  • Flesh Out Your Services Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can act as a reliable reservoir of skills for growing your IT service business.
  • Fast Escalation: Thanks to a sizable roster of high-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Keep Your Customers Satisfied: Satisfied clients stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for help outside the fold.
  • Remote Technical Support Professionals: For two decades, Progent has delivered online network support from Help Desk services to high-level consulting. Effective remote support saves money while delivering fast results.
  • Major Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Sherman Oaks, California Organizations
Progent's veteran team of certified consultants can provide Sherman Oaks, California organizations a broad array of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service providers include:

Find Out More Details About Progent's Reseller Support for Network Service Providers in Sherman Oaks, California
To learn additional details about Progent's reseller program for network service firms in Sherman Oaks, California, call 1-800-993-9400 or see Contact Progent.