Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Sherman Oaks
ProgentProgent's consulting services for IT service organizations in Sherman Oaks California allows your company to provide your clients Progent's consulting and Help Desk Call Center support under your brand as a seamless supplement to your in-house network support team. These services can help you add to your client base, expand your service portfolio, create happy clients, and improve your profits.

Progent's nationwide roster of network experts, desktop integration and troubleshooting technicians, network admins, and data security professionals have worked as transparent supplements to the IT staffs of some of the country's largest IT support firms. Progent's breadth and depth of expertise enables you to add to the capabilities of your IT service practice, and Progent's transparency lets you elevate and protect your company's brand.

Progent is an IT support firm with two decades of background providing online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided online technical support and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Using Progent's Services With Your Own Brand
Progent's reseller program for IT service firms features transparent resale to your clients of professional services. Progent bills your firm exclusively and works under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent has an affordable Off-hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are the heart of a successful Help Desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but difficult to configure and maintain. Smaller IT service companies rarely have the required financial or human resources. Progent's Help Desk and ticketing program gives IT service organizations an affordable way to keep their custom branding while providing their clients world-class desktop support backed by an advanced ticketing platform and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT service organizations takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution enable you to increase your support volume, the range of technologies your company can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service organizations include:

  • Progent's online desktop support team provides Level 1 end user help with 1-hour service level agreement to commence work during normal business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises service in larger metro areas is offered across the US at extra cost.
  • You retain complete control of your customers and invoicing.
  • Your clients enter incident reports by means of your branded web portal, an 800 phone number, or by directing an email to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see more information on Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for network service organizations allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your clients may need. You can build your staff and strategic IT skills steadily without being forced to decline opportunities owing to a lack of expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your in-house IT service group, under your management, and bills you rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Service Reporting: Progent uses an enterprise-class service documentation system to ensure that all services delivered are thoroughly documented. This makes it easy for your IT support organization to transfer account assignments to internal personnel when you have sufficient staff and appropriate technical skills.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can easily and affordably take on additional jobs beyond your core fields of expertise and open new geographies without assuming the risks involved with increasing your head count too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT service provider by offering more services to more customers using your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class support in a wide array of technologies and can be a dependable reservoir of skills for growing your IT service operations.
  • Rapid Escalation: With a sizable roster of high-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Make Your Clients Satisfied: Happy customers are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from your competitors.
  • Online Support Experts: For two decades, Progent has delivered online network support from Help Desk services to high-level consulting. Efficient online support saves money and produces quick solutions.
  • Major Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Sherman Oaks, California Businesses
Progent's veteran team of certified consultants can provide Sherman Oaks, California companies a wide range of online consulting and debugging services. Practice areas offered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Consulting Support for Network Service Firms in Sherman Oaks, California
For additional details about Progent's reseller support for network service firms in Sherman Oaks, California, call 1-800-993-9400 or visit Contact Progent.