Alpharetta Specialists for Computer Support Providers
Temporary IT Support Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Alpharetta
Progent's consulting services for IT service organizations in Alpharetta Georgia enables you to provide your customers Progent's consulting and Help Desk support under your company's own branding as a seamless extension of your in-house network services team. These services can ease the way for you to grow your client base, flesh out your service portfolio, create happy clients, and increase your profits.
Progent's nationwide team of network infrastructure engineers, desktop support specialists, network administrators, and data security professionals have worked as transparent extensions to the support staffs of some of the country's biggest IT support businesses. Progent's range of technical knowledge allows you to broaden the scope of your IT service business, and Progent's close integration with your support team helps you elevate and protect your company's brand.
Progent is an IT consulting firm with 20 years of experience providing remote expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network engineers of any independent IT support company in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)
Providing Progent's Support Services Under Your Branding
Progent's reseller program for network service providers features seamless resale to your customers of world-class services. Progent invoices you exclusively and performs under your direction to deliver your clients support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for clients who need 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is fundamental to a successful service desk. But full-featured ticketing platforms are not only expensive to license and staff, but a hassle to set up and maintain. Smaller IT support companies rarely have the required resources. Progent's Help Desk and ticketing solution gives IT support organizations an affordable way to retain their own branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing solution for IT support firms takes advantage of Progent's investments in advanced ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services enable your IT service firm to increase your support workload, the diversity of technical issues your firm can take on, the number of locations you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT service organizations include:
- Progent's remote desktop service group provides Level 1 end user help with 1-hour SLA to begin work during standard work hours.
- Normal support hours are 5am to 7pm PST, five days per week.
- Extended hours support is offered at additional cost.
- Optional onsite service in larger metros is available across the country at additional cost.
- You have complete control of your customers and invoicing.
- Your customers submit service requests by means of your branded Internet portal, an 800 number, or by sending a request to your specified mailbox.
- Each end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service firms allows your support team to act as a sole point of contact for practically all technical guidance and troubleshooting your clients may need. You can grow your team and strategic in-house competencies steadily without being forced to decline opportunities due to a gap in expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a transparent extension of your in-house support group, responding to your management, and invoices you instead of your customer.
- By-the-Minute Billing: Progent charges by the minute to reign in costs.
- Extensive Reporting: Progent utilizes an advanced reporting system to ensure that all services performed are thoroughly documented. This enables your IT support organization to shift service assignments to internal consultants when you have enough people and appropriate technical skills.
- Safely Expand Your Service Practice: You can easily and efficiently take on additional jobs beyond your core fields of excellence and open additional territories without the risks involved with increasing your full-time staff too rapidly.
- Re-enforce Your Name: You can solidify your mind share as a full-spectrum network service firm by offering more solutions to more customers under your own brand.
- Flesh Out Your Services Catalog: Progent offers world-class support in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
- Rapid Problem Escalation: Thanks to a sizable team of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
- Make Your Clients Happy: Satisfied customers are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise outside the fold.
- Online Support Experts: For two decades, Progent has provided online IT support from Call Center support to high-level consulting. Effective online support saves money and produces quick results.
- Top Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Alpharetta, Georgia Companies
Progent's seasoned team of certified consultants can deliver Alpharetta, Georgia companies a wide range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Migration
- Active Directory and Microsoft Entra ID Planning
- Office/Microsoft 365 Configuration
- Dynamics GP Consulting
- Azure, AWS, Google Cloud
- Remote Network Technical Support
- Teleworker Support Services
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Integration
- Cybersecurity Monitoring
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Support Services
- Colo Data Center Solutions
- Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Management
- Fast, Low-cost .NET Application Development.
- Hyper-V Planning
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Management
- Apple iPhone Support
- Android Phone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Assessments
Learn More About Progent's Consulting Support for Network Service Firms in Alpharetta, Georgia To learn more details about Progent's reseller support for network service organizations in Alpharetta, Georgia, call 1-800-993-9400 or see Contact Progent.
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Specialist ProSight Private Cloud Services
Private Cloud Hosting for Virtual Data Centers Engineers
Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small or mid-size company's servers in a solution that delivers the maximum degree of dependability and expandability and is also easy to migrate to another host. ProSight Virtual Hosting options are built upon mature virtualization platforms that allow small and midsize companies with multi- platform environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class fault tolerance and an unprecedented degree of vendor independence.
Microsoft Certified Amazon AWS hybrid cloud integration Development Group
Microsoft Azure enterprise hybrid cloud solutions Consultant
Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine local resources along with one or more public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services such as Azure hybrid cloud planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has 20 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Cisco Virtual Private Network Support and Setup
CCIE Certified Integration VPN
Cisco's security and remote access products for small companies represent a full line of manageable security products to help protect your wired and wireless network infrastructure. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's professional consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security solutions that align most closely with your company goals.
SentinelOne Singularity XDR Consulting Services
SentinelOne Endpoint Security Consultant Services
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that includes machine learning technology and expert services to provide cutting-edge endpoint detection and response.
County Government Exchange Specialist
County Government Exchange Consultant
Progent has extensive experience delivering a full-spectrum of remote network support and urgent troubleshooting services to local governments and schools throughout the U.S. Progent is one of the pioneers in delivering expert remote IT consulting and has delivered network solutions to clients in every state. Remote support eliminates travel expenses and resolves problems more quickly than onsite service calls.
Red Hat Linux Consulting Services
24x7 Ubuntu Linux Consultant Services
Progent's Linux support experts provide small and mid-size businesses and developers assistance with administering and supporting Linux computers that run with Microsoft-based technology. Progent offers your organization access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA credentials. This broad array of experience provides you with a convenient single consulting firm to show you how to build and manage a protected and robust mixed-platform network and communications solution that allows Linux and Microsoft coexistence by integrating Microsoft Windows with leading Linux platforms including RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
24/7 Upgrading UNIX
Migration Consultant Solaris
Progent can help you to plan and implement a smooth migration from a Sun Solaris-based IT environment to a network powered by Windows and suited for supporting Microsoft's popular office productivity suites, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco consultants and software development experts can assist you to preserve your data and reduce productivity discontinuity by developing an effective migration strategy that preserves your existing assets in Solaris application and technology. UNIX-to-Windows transition support services offered by Progent include analysis of existing infrastructure, migration strategy and validation, MS Exchange migration services, data and application software transition, and server and storage transition and consolidation.
Services Documentation Professionals
Service Reports Online Support
Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by every staff member to every client. The discipline of documenting and archiving service records allows more efficient service and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who won't release the keys to the kingdom.
Android and Office 365 integration Network Consulting
Consultant Services Android Remote Desktop Connection
Progent's seasoned team of network consultants and application experts have years of background delivering remote and on-premises support for businesses of any size who need to incorporate Android phones into their IT systems so that mobile clients can work together while on the go. Progent has the breadth of skills to resolve technical problems that involve multiple vendors and that entail a mix of legacy and up-to-date technology. Progent offers cost-effective online technical support to assist you with any stage of planning, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional technical support to help you to resolve especially stubborn IT problems, or Progent can provide comprehensive project management support to help you complete major IT projects on time and on budget. Progent can assist with local, cloud-centric, or hybrid networks and can provide expertise with operating systems, apps, management utilities and hardware infrastructure. Progent also offers specialized group or one-on-one training sessions to show you how to manage and operate Android phones securely and productively.
Onsite Technical Support ISA 2004
ISA 2004 Firewall Outsourcing
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds creating Microsoft-based security designs for IT networks with multiple locations, mobile users, and mission-critical web-based applications. A Progent ISA Server consultant is ready to help your small or mid-size company plan and deploy a configuration of ISA Server 2004 that supports your information security requirements without restricting your productivity.
Mac and Windows Professionals
Apple iPhone and Windows integration Computer Consultants
Progent's service specialists in Mac and Microsoft Windows technology can show you how to integrate Apple Macintosh and Windows systems into cohesive environments with resource sharing and workgroup functionality. Allowing efficient cooperation among a mix of servers and desktops powered by Mac OS and Microsoft Windows requires broad knowledge of and experience with Apple Macintosh and Microsoft products. Progent's experience in Microsoft and Macintosh consulting makes it possible to offer expert support to companies that rely on these technologies to keep their competitive advantage. Progent's consultants can also assist your business to interface Apple's iPhones and iPads with your Windows network.
Telecommuter Collaboration Software Consulting Services
At Home Employees Collaboration Online Consulting
Progent can help small and medium-size organizations to deploy collaboration applications to permit their at-home workforce to benefit from productive interaction with fellow workers and clients.
Professionals System Center 2016 Configuration Manager
System Center 2016 Operations Manager Support and Help
Small to middle size businesses can now enjoy all the benefits of Operations Manager 2007 and in addition have fast access to Progent's Microsoft and Cisco Certified network consulting professionals. With Progent's economically priced network service packages, small and midsize organizations can select a basic Microsoft System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to offer small business information systems world-class availability, protection, and productivity.
24-Hour 64-bit Migration Engineer
64-bit Migration Consult
Progent's Microsoft-certified engineers can help you plan, document, carry out, administer, and troubleshoot a network-wide migration to 64-bit server and client operating systems and applications. Progent can help you pilot your 64-bit infrastructure to verify that it handles all of the key 32-bit applications that you intend to retain plus the latest 64-bit versions of applications you wish to run.
Altaro VM Backup Verification Technology Consulting
Altaro VM Backup with Azure Integration Services
Altaro VM Backup from Hornetsecurity provides small businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted architectures and also enables cost-effective backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or on-premises services to help you to design, deploy, optimize and troubleshoot a modern backup and disaster recovery system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup.
On-site Technical Support Identity Authentication
Remote Support Duo Multi-factor Authentication
Progent's Duo services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other personal devices.
Design Firm SQL 2008 Reporting Services
SQL Server Capacity Planning Development Companies
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the rapid creation of cutting-edge enterprise-class applications that can give your company a significant competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the ability to query across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of work helping with Microsoft technology, assures you success in designing, installing and managing Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET platform.
Services Office Word co-editing
Microsoft 365 Word Professionals
Progent's certified Microsoft Office Word and Microsoft 365 Word experts can provide a wide range of affordable online consulting services to assist your organization to maintain your current Microsoft Word solution or help you to upgrade to a current version of Office Word. Support available from Progent's experts include VBA software development, isolating and resolving compatibility problems between various versions of Word, interfacing Office Word with different Office applications like Office Excel and Outlook or with third-party data sources and add-ons,network optimization for dependable. reliable cloud access, security and compliance support, smart phone and tablet integration, and remote training classes tailored for individuals or groups.
Live Online PowerPoint Class
Network Help Online Microsoft Publisher Training
Progent provides live online instruction for a range of desktop apps and operating systems including Microsoft Office and Microsoft 365 Excel, Word, Publisher and Visio plus Adobe Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction offers the benefits of conventional in-person seminars, including immediate interaction between clients and trainers, but eliminates the expenses of travel and the challenge of trying to accommodate the availability of many students. Offered to single students or classes of any size, Progent's virtual training permits the instructor to run the class from a remote facility and the students can be spread throughout a campus or across the the U.S. Virtual learning supports proven learning mechanisms such as virtual white boards, real-time questions, and collaborative desktops. Classes can be short and targeted to specific topics or extended in time and wider in coverage.
Online Support Services Virtual Support Desk
MS Certified Virtual Help Desk Specialists
Progent's Computer Contact Center Outsourcing Services for desktop support are intended specifically for small businesses who require immediate availability of a Help Desk Service Center with expert telephone support and full escalation options but who have to operate within a restricted IT budget. Important components of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Support, Secure Remote Access Support, System Assessment, Expert Escalation, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Help Desk Software Selection and Integration.
24x7x365 Microsoft Small Business Server Engineer
Microsoft Certified Expert Professional SBS
Microsoft Small Business Server is a low-cost collection of server products that provides the foundation for a feature-rich but manageable information. The technical sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server calls for a computer support expert with real-world background designing and building seamless, comprehensive business network environments. Progent's Microsoft SBS Server professionals have an average of more than a decade of experience integrating business systems built on Microsoft products. This experience assures you results in installing, administering, and repairing IT solutions that include the Small Business Server suite of servers and productivity software.
Microsoft SQL Consultants
SQL 2008 Reporting Services Integration Companies
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the fast development of cutting-edge high-end applications that can provide your company a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the capability to communicate across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of background helping with Microsoft technology, assures you success in designing, installing and administering Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET platform.
Technology Professional Mandrake Linux
Mandrake Linux Specialists
Progent's Linux consulting services offer small and mid-size businesses and software developers assistance with administering and maintaining Linux systems that coexist with Microsoft-based networks. Progent can give your organization access to Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of expertise offers you an easy single source to help you create and maintain a secure and reliable mixed-platform connectivity and communications infrastructure that allows Linux and Microsoft interoperability by combining Microsoft Windows with major Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Work at Home Security Online Troubleshooting
At Home Employees Cybersecurity Online Consulting
Progent can assist small and mid-size organizations to install security protection solutions and deliver cleanup services required for at-home workers.
Consult Skype for Business and iPad
24/7/365 Skype for Business Mobility Services Engineers
Lync 2010 provides IM, Real Presence, voice/video conferencing, desktop collaboration, and both VoIP and traditional PSTN voice communication. Microsoft Lync Server 2010 can extend the functionality of Exchange, SharePoint Server and Office desktop or cloud-based Microsoft 365 and simplify management via integration with Windows AD. Lync can also cut capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX systems, or conventional video conferencing technology. Progent's Microsoft-certified IM and Presence experts can provide remote and on-premises support to assist your company to manage and troubleshoot your existing Lync Server 2010 environment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the new release of the product. Progent can also assist your organization to plan and execute an efficient Skype for Business upgrade or a migration to Microsoft Teams.
MCSE Expert Certified Azure hybrid cloud integration Consultants
Azure and SharePoint integration Consulting
Progent's consultants can assist you with every aspect of Microsoft Azure migration such as needs definition, readiness assessment, system design, pre-production testing, deployment, centralized administration, performance optimization, software license controls, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can assist your IT staff to configure and debug firewall appliances and VPN connections so that your users can safely connect to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you integrate key Microsoft platforms to run in the cloud including Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to set up a hybrid cloud ecosystem that transparently integrates physical datacenters with Azure services.
Technology Professional Printer firmware patch management
Engineers Wi-Fi controllers patch management
Progent's support services for patch management offer businesses of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, peripherals {like scanners, infrastructure appliances such as switches and Wi-Fi access points, and Internet-of-Things devices such as sensors and health monitors.
ProSight NinjaOne Server and Desktop RMM IT Consulting
ProSight NinjaOne Remote Desktop Management Professionals
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of vital devices.
ProSight Hosting for Virtual Servers Consultant
ProSight Virtual Server Private Cloud Hosting Professionals
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size organization's production servers in a solution that gives the highest level of dependability and expandability and is also simple to transfer to another host. ProSight Virtual Hosting and management services are built on mature virtualization technologies that enable small and midsize businesses with mixed- platform IT systems to save significantly on the expense of capital equipment, system maintenance, and IT management while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.
