Alpharetta Consulting for IT Support Providers
Transparent Temporary Support Staff Expansion
Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Alpharetta
Progent's consulting support for network service organizations in Alpharetta Georgia enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your brand as a seamless augmentation of your in-house network support group. This can ease the way for you to add to your client base, close gaps in your service catalog, satisfy your customers, and increase your bottom line.
Progent's team of network experts, PC support specialists, IT admins, and cybersecurity consultants have worked as seamless expansions to the support staffs of some of the world's largest IT support businesses. Progent's range of expertise enables you to add to the scope of your IT service practice, and Progent's transparency helps you elevate and preserve your company's brand.
Progent is an IT consulting company with 20 years of background delivering remote expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any private IT services company in the world. Progent has provided remote IT support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)
Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for network service providers features transparent resale to your clients of world-class services. Progent invoices your firm directly and works under your instructions to provide your customers consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for customers who need 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is fundamental to a successful service desk. But full-featured ticketing platforms are not just costly to acquire and staff, but also a hassle to configure and manage. Smaller IT service providers rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations an economical way to retain their custom branding while delivering their customers responsive desktop support backed by an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing services allow your IT service firm to expand your physical and virtual support volume, the diversity of technologies your firm can take on, the number of locations you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service organizations include:
- Progent's remote desktop service team delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal work hours.
- Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at extra cost.
- Optional onsite service in larger metros is available throughout the country at additional cost.
- You have complete control of your clients and invoicing.
- Your clients submit service requests through your own branded Internet portal, a toll-free number, or by sending a request to your specified email address.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated online until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for IT Service Organizations
Progent's consulting for IT service organizations allows your support team to act as a single point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your staff and strategic IT skills steadily without being forced to decline new business due to a gap in expertise or a shortage of personnel.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a seamless extension of your internal IT service group, under your coordination, and invoices you rather than your client.
- By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
- Extensive Service Reporting: Progent uses an enterprise-class service reporting platform to make sure all IT services performed are fully documented. This makes it easy for support group to transfer service assignments to internal personnel when you have sufficient staff and appropriate technical skills.
- Safely Grow Your IT Support Practice: You can easily and efficiently take on more jobs beyond your core areas of expertise and open new territories without exposure to the risks associated with expanding your full-time staff too rapidly.
- Re-enforce Your Name: You can solidify your mind share as a comprehensive network service provider by offering more solutions to more clients under your own brand.
- Flesh Out Your Services Catalog: Progent can provide top-tier support in a broad array of IT disciplines and can act as a reliable reservoir of skills for growing your IT support business.
- Fast Escalation: Thanks to a sizable roster of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
- Make Your Clients Happy: Happy clients stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise outside the fold.
- Remote Support Professionals: For 20 years, Progent has delivered online IT support from Call Center services to high-level consulting. Effective remote service cuts costs while delivering quick results.
- Major Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.
Progent's Practice Areas for Alpharetta, Georgia Companies
Progent's nationwide roster of certified engineers can provide Alpharetta, Georgia businesses a wide range of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory and MS Entra Design
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Reporting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Telecommuter Integration
- Cisco Network Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Expertise
- Security and Compliance Consultants
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Tech Support
- Colo Data Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Consulting
- Virtual Server Management
- Fast, Affordable .NET Software Development.
- Windows Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- BYOD Management
- Apple iPhone Support
- Google Android Phone Management
- Ransomware Defense/Recovery
- Data Backup/Recovery Solutions
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Assessments
Learn More Details About Progent's Consulting Program for IT Service Providers in Alpharetta, Georgia To learn more details about Progent's reseller support for network service firms in Alpharetta, Georgia, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Consulting Hourly Rate Networking Consultancy
Consulting Rates Implementation Services
Progent's pricing policy is to bill for online service and on-site help by the minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for support services delivered during normal working hours. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity eliminates large bills for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.
Check Point 26000 Firewalls Cybersecurity Team
Check Point SandBlast Compliance Auditor
Progent's Check Point Software firewall consultants can show you how to design, integrate, and administer firewall solutions that rely on Check Point NGFW firewall appliances and Check Point's cloud-based SandBlast security services. Progent can also help you maintain legacy Check Point firewall models or migrate smoothly to Check Point's next-generation firewalls.
Windows Server 2012 R2 Cloud Professional
Troubleshooting Windows Server 2012R2 Data Deduplication
Progent's Microsoft-certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your organization, create test systems and migration plans, optimize your network infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, train your IT support, team, develop a corporate-wide security plan, streamline IT administration, help with application development, and build and validate a disaster recovery/business continuity plan.
Support and Integration Meraki AP Management
Network Consulting Meraki 802.11ac AP Migration
Progent's Meraki wireless AP consultants offer online and on-premises support services to assist businesses of all sizes to design, deploy, manage, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to set up and support Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology such as Catalyst and Nexus switches, ASR routers and firewalls to create a seamless network infrastructure that delivers identical access, performance, security, manageability and availability for wired and wireless users irrespective of their location or device.
Flexential Internet Data Center Specialist
Consulting Flexential Internet Data Center
Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting. Progent has a group of IT experts located in the vicinity of Tampa, and Progent can also provide online expertise from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and senior disaster recover preparedness consultants. Progent can also assist your business to design and carry out a migration to the Flexential data center by providing services like designing system architecture, recommending hardware components, system configuration and validation, troubleshooting, streamling online management, and training your network support team.
ASP.NET Outsourced Programming
DotNET Web Application Design Firm
If you want to update your corporate web site, build internal webs for applications such as HR or employee education, establish a powerful web presence for a new venture, or generate line-of-business, data-driven specialized web applications, Progent can supply talented and experienced web developers. Progent's consultants can also show you how to design and manage a secure, robust server and communications infrastructure, including off-site and wireless access, to run your web tools.
Consultant Services OS X and Cisco
24-7 macOS Network Professionals
Progent's Apple Mac networking engineers can help you with a wide array of network foundation issues such as system architecture, remote and mobile connectivity, internetwork compatibility, protection, and emerging technologies such as VoIP and fast wireless networking. For business networks based solely on Apple Mac OS X or for environments that use a mix of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and depth to handle the challenge of designing, integrating, and maintaining a network infrastructure that is robust, safe, efficient and supportive of your corporate goals. Progent can help you deploy Apple's Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage products, and Xsan SAN solution. Progent can also provide certified professionals to support Cisco routers and switches.
Dynamics GP SSRS Engineer
Emergency Design Firms Dynamics GP Excel Reports
Dynamics GP accounting includes analysis and reporting features that allow you to monitor all business processes, sales and spending, and market patterns with integrated drill-down, inquiry, and reporting functions. Progent's Dynamics GP reporting support services can help you create reports that allow you to analyze your business more thoroughly, converting uncooked data into valuable business information. Progent is able to enhance your reporting and analytics by providing Crystal Reports consulting, FRx support, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to deliver specialized line-of-business application development and eCommerce applications that work seamlessly with Dynamics GP.
Top Quality Engineers Ryuk ransomware cleanup
Sodinokibi ransomware recovery Consultant Services
Progent's experienced ransomware recovery consultants can assist you to restore an IT network damaged by a ransomware cryptoworm like Ryuk, Dharma, Hermes, or Locky.
Smartphone Technology Consulting Services
Consultants Windows Mobile 7
Progent's professionals provide expertise in multiple disciplines related to mobile networking such as network architecture, wireless data synchronization, wireless protection, wireless e-mail, Microsoft Windows Mobile, RIM Blackberry, and mobile software programming. Progent's Microsoft and Cisco certified professionals can save your business work and money by applying their wireless background to help you select and integrate wireless networking solutions that make sense for your company. Progent can also optimize your network infrastructure so that mobile appliances perform more reliably.
Windows Server 2012 Support Services
Microsoft Windows Server 2012 Technical Support Services
The complexity and connectivity demands of Microsoft Windows Servers requires a network consulting team with practical experience and in-depth knowledge in planning and building cohesive, comprehensive business technology solutions. The experience of Progent's Microsoft-certified experts, which averages more than 10 years supporting Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your business goals. Progent's IT services can assist you with planning, deploying, administering, and troubleshooting Windows Server solutions that increase the productivity of your computer network. Progent's consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other clients.
Top IT Consultants Midsize Company
Midsize Office Network Management
Progent provides IT services for mid-size businesses with 100 to 250 network users. The mid-size business or office has typically been an underserved segment of the market for network support services. The overhead and service delivery models of major outside support organizations make them too expensive for the typical small business or small medium business (SMB), which commonly has a minimal information technology budget with which to support an IT system whose advanced technology and sophistication are frequently similar to the information systems of far bigger companies. Progent's service delivery model, which takes full advantage of online service, virtual network infrastructure and proactive network monitoring, dramatically lowers the network support costs of a small-medium business while offering the mid-size organization with big-company support from professional, IT experts knowledgeable in a broad range of midsized business technologies. If your medium size organization or small business is searching for the quality of network support appropriate by a medium size organization without budgeting enterprise costs, call Progent.
Compliance Auditor Juniper Junos Network and Security Manager
Juniper Junos os Firewall Setup
Progent's Juniper Networks-certified network consultants can help you to plan and implement Juniper Firewall/VPN platforms, optimize and support your infrastructure, and upgrade smoothly from outdated devices to current versions. Progent's Junos OS engineers can also offer expertise with Juniper's premier network operating system to enable you to streamline the administration and improve the protection of your Juniper VPN devices firewalls, and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software productss and can assist you maintain networks that incorporate a mix of Juniper's software platforms.
SCCM 2012 Windows 2010 Provisioning Computer Consulting
Remote Consulting SCCM 2012 Troubleshooting
Progent's Microsoft-certified consultants can assist you to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to SCCM 2012 from a legacy change management platform or help you to enhance your current SCCM 2012 ecosystem to accommodate your changing business needs. Also, Progent can help you to create an infrastructure that extracts the most value from SCCM 2012 by providing expertise with associated Microsoft platforms such as ADDS, SQL Server and SQL Server Reporting Services, and IIS.
Support MSP360 Desktop Backup
MSP360 Backup Network Engineer
Progent can help you to create, deploy and administer a backup/restore plan built around MSP360 Backup software to protect your resources hosted on any major public cloud. Progent can provide monitoring and remote management to protect against data loss resulting from user mistakes, system glitches, malicious insiders, and external attacks such as ransomware.
Sodinokibi ransomware hot line Consult
Emergency ransomware removal and data restore Specialist
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist your business to halt the spread of an active ransomware breach. Call 800-462-8800
Android and Power BI integration Consultant Services
Android and SharePoint integration Online Technical Support
Progent's veteran team of network consultants and subject matter specialists have extensive background providing online and onsite support for organizations of any size who need to incorporate Android phones into their information systems so that mobile clients can work together from anywhere. Progent has the range of skills to solve network problems that span numerous vendors and that represent a combination of older and current technology. Progent offers budget-friendly online consulting to assist you with any facet of designing, deploying, managing and troubleshooting your BYOD solution. Progent can provide as-needed support to assist you to resolve particularly stubborn IT issues, or Progent can provide comprehensive project management services to ensure that you finish strategic IT projects on schedule and on budget. Progent can assist with on-premises, cloud-centric, or hybrid network environments and offers expertise with operating systems, apps, management tools and network infrastructure. Progent also can provide customized group or individual classes to help you manage and operate Android phones and tablets to maximize their business value.
Professionals Firesight
Cisco ASDM for Firewall Management Network Consulting
The latest generation of Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-premier CCIE network consultants can assist you to manage your current PIX or Cisco ASA 5500 security appliances and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, deploy, optimize, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Microsoft and Cisco Authorized Expert Virtual Call Desk Integration Services
Extended Helpdesk Online Support
Progent's Microsoft authorized experts offer several ways to help medium-size and large businesses create an efficient and successful in-house Network Support Help Desk. Progent's consulting services include ROI analysis, process analysis and improvement, executive reporting, training of in-house personnel, and documentation of processes. Progent's Software Evaluation and Deployment Support Services help businesses sift through the numerous top level Help Desk application programs on the market and decide what packages may be excessively expensive, lack critical features, or align poorly with your organization's business goals. Progent also provides short-term staffing for businesses who need to augment their in-house Help Desk team for special tasks or to substitute for absent or indisposed personnel.
Specialists ProSight Behavior-based Ransomware Defense
Top Rated Hermes ransomware protection and recovery Consulting Services
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools by SentinelOne to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks.
24 Hour Co-managed Call Center Costs Consultant
Shared Call Center Economics Engineer
Progent's Help Desk Call Center management and co-management service programs enable companies to reduce costs, improve output, and adapt rapidly to fast-changing economic circumstances.
Avaddon ransomware protection and recovery Consulting Services
ProSight Ransomware Security Monitoring Engineers
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools by SentinelOne to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks.
ProSight Virtual Server Private Cloud Hosting Specialists
ProSight Virtual Server Private Cloud Hosting Consultant Services
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small or mid-size company's servers in a solution that gives the highest degree of availability and scalability and is in addition simple to migrate to another host. ProSight Virtual Hosting and management options are based upon proven virtualization platforms that enable small and midsize companies with multi- platform IT systems to save dramatically on the costs of capital equipment, infrastructure support, and network management while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor flexibility.
Hermes ransomware recovery Consultancy
Specialist WannaCry ransomware recovery
Progent's ransomware consultants can assist you to evaluate your ransomware vulnerability, remotely monitor and guard your IT environment, assist with negotiating a settlement with a hacker, and reconstruct a network victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Windows Server 2012 R2 Server Manager Technical Support
Top Microsoft Expert Windows Server 2012R2 Virtual Fibre Channel Setup and Support
Progent's certified consultants can assist you to evaluate the business value of Windows Server 2012 R2 for your company, create test environments and migration plans, optimize your network for on-premises, multi-location, cloud-based, and partial-cloud environments, educate your IT support staff, create a corporate-wide security strategy, streamline network management, help with application development, and generate and test a DR/BC plan.
24-7 Consulting Services Microsoft Windows 11 Snap Groups
Cisco and Microsoft Certified Expert Windows 11 Microsoft Deployment Toolkit Consultant Services
Progent's Microsoft-certified Windows 11 consultants offer a variety of services for Windows 11 including Microsoft 365 solutions, mobile management, telecommuter access, data and identity security, streamlined provisioning, and Help Desk Call Center support.
Engineer Exchange Migration
Consulting Microsoft Exchange Server Migration
Progent's Microsoft and Cisco-certified consulting engineers can help you to assess the benefits of Exchange 2010 for your company and can assist your IT staff to plan and carry out an efficient upgrade to Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange 2007 that will provide fast payback by improving your workers' efficiency, lowering the cost of equipment and support, simplifying administration, and integrating your vital communications platforms.
Hybrid Exchange Online and Exchange on-premises Onsite Technical Support
Microsoft 365 and on-premises Exchange Technical Consultant
Microsoft has made a strong effort to enable seamless hybrid networks that combine Microsoft 365 Exchange Online and local Exchange systems. This allows you to have specific Exchange mailboxes located on your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can assist your organization with any facet of planning, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver occasional support to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Exchange solution is completed on time and within budget.
