Austin Consulting Services for Computer Support Organizations
Seamless Temporary Support Team Augmentation
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Austin
Progent's consulting services for network service firms in Austin Texas enables your company to offer your clients Progent's consulting and Help Desk Call Center support using your company's brand as a transparent augmentation of your in-house IT support group. These services can put you on the fast track to add to your client base, expand your service catalog, satisfy your customers, and improve your bottom line.
Progent's nationwide team of network experts, desktop support technicians, network admins, and cybersecurity professionals have acted as transparent supplements to the IT groups of some of the world's largest IT service businesses. Progent's range of expertise allows you to broaden the capabilities of your IT support practice, and Progent's close integration with your support team lets you strengthen and protect your branding.
Progent is an IT consulting firm with two decades of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent IT support firm in the world. Progent has provided remote IT assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)
Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for network service providers features transparent resale to your clients of professional services. Progent bills your firm directly and works under your instructions to provide your customers consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Program for clients who need access to 24x7 technical support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an efficient service desk. But full-featured ticketing platforms are not only costly to license and staff, but also challenging to set up and manage. Smaller IT support firms seldom have the required budget or personnel. Progent's Service Desk and ticketing program gives IT service organizations an economical way to retain their company branding while providing their customers responsive desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT service companies leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing platform. The features offered with Progent's Call Center and ticketing solution allow your IT service firm to increase your physical and virtual support volume, the diversity of technical issues your firm can handle, the number of geographies you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT service organizations include:
- Progent's remote desktop support staff provides Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
- Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is offered at additional cost.
- Optional on-premises service in major metros is available across the country at extra cost.
- You retain complete control of your customers and billing.
- Your customers enter service requests via your custom branded Internet portal, an 800 phone number, or by sending an email to your assigned mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated remotely until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service firms allows you to become a single point of contact for virtually all technical expertise your customers may require. You can grow your team and core IT skills steadily without being forced to decline opportunities owing to a lack of expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a seamless supplement to your in-house support team, under your management, and bills your firm rather than your customer.
- By-the-Minute Billing: Progent bills by the minute to reign in expenses.
- Detailed Reporting: Progent utilizes an enterprise-class service reporting platform to make sure all IT services performed are fully documented. This makes it easy for support group to shift service responsibilities to in-house consultants once you have sufficient staff and appropriate skill sets.
- Safely Expand Your IT Support Business: You can quickly and safely take on additional jobs outside your core fields of expertise and open new geographies without assuming the risks involved with increasing your head count too quickly.
- Strengthen Your Name: You can solidify your mind share as a full-spectrum IT service provider by delivering more solutions to more customers using your own company name.
- Add to Your Services Catalog: Progent offers top-tier expertise in a wide array of IT disciplines and can be a reliable resource for growing your IT service operations.
- Rapid Escalation: Thanks to a sizable roster of high-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
- Keep Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek help from other support firms.
- Remote Support Professionals: For 20 years, Progent has delivered online IT support ranging from Call Center services to high-level consulting. Effective online support cuts costs while delivering quick solutions.
- Major Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Austin, Texas Businesses
Progent's seasoned roster of certified consultants and technical experts can deliver Austin, Texas businesses a broad range of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:
- Exchange Server 2019 Consulting
- Exchange 2016 Migration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Support Services
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- Active Directory and MS Entra Integration
- Microsoft 365 Configuration
- Dynamics GP Consulting
- Microsoft Azure, AWS, Google Cloud
- Remote Network Technical Support
- Teleworker Support Services
- Cisco Network
- Juniper Expertise
- Cisco Routers Configuration
- Cybersecurity Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Support Services
- Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Consulting
- Virtual Server Automation
- Fast, Affordable .NET Software Development.
- Hyper-V Deployment
- VMware vSphere and vCenter Configuration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- Smartphone Integration
- Apple iPhone Support
- Android Phone Integration
- Ransomware Defense/Recovery
- Backup/Recovery Consulting
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Site Surveys
Learn More About Progent's Consulting Support for IT Service Providers in Austin, Texas To learn more information about Progent's reseller support for network service organizations in Austin, Texas, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
SentinelOne Singularity and Vigilance Reseller Integration
SentinelOne Endpoint Detection and Response Specialist
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management platform that includes AI software and expert services to deliver cutting-edge endpoint detection and response.
Conti ransomware hot line Technology Professional
DopplePaymer ransomware hot line Consulting
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to contain the spread of an ongoing ransomware breach. Call 800-462-8800
SonicWall NSA 2650 Firewall Security Auditing
SonicWall PRO Firewall Configuration
Progent's certified SonicWall firewall experts can show you how to configure, manage, and update SonicWall firewall devices including the current SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified network security consultants can show you how to incorporate SonicWall security gateways into a complete network protection solution and build security into your corporate processes.
Top Ranked Online Consulting Great Plains Migration
Dynamics GP 10.0 Configuration
important features of Microsoft Dynamics GP/Great Plains software include a modular design that allows you to buy only the components you require, a standardized architecture built on Microsoft technologies to secure your investment and offer a tightly integrated environment, enhanced reporting services that permit you to monitor all activities, revenues and spending and sales patterns, integration with Microsoft Office to enable access to corporate data, the ability to process information from almost any db software or workstation application into Microsoft GP, and an open design that makes it easy to create specialized programs. Progent can show you how to set up and maintain a reliable, secure server and communications network to support Dynamics GP, and can offer experienced GP support professionals to show you how to turn the advanced features of Dynamics GP/Great Plains business accounting software into a high-value business solution.
Small Business WAP150 Online Support Services
Technology Consulting Small Business WAP131
Progent's Cisco-certified wireless technology consultants can assist you to configure, manage, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi APs.
Multiple cloud management Professionals
Consult Microsoft Azure hybrid cloud integration
Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that utilize on-premises IT assets as well as one or more cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services that include Microsoft Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has 20 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
SentinelOne Virus Rollback Services
SentinelOne Behavior-based Virus Detection Engineer
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management solution that incorporates machine learning technology and expert services to provide comprehensive endpoint detection and response.
SQL Server 2019 Security and Compliance Professionals
SQL Server 2019 Always On IT Consultants
Progent's certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable online and on-premises consulting expertise, application development, and debugging services for organizations of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist customers plan and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines local and cloud-based resources into a seamless intranet system.
SonicWall PRO Firewall Network Install
SonicWall NSA 9450 Firewall Firewall Network Install
Progent's certified SonicWall firewall experts can help you deploy, maintain, and tune SonicWall firewall appliances including the current SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete security plan and build protection into your corporate practices.
CRISC Risk and Information Systems Control Specialists
CRISC Certified Network Security Testing
Progent can provide the services of a CRISC-certified risk management consultant to assist you to plan and deploy an enterprise risk management strategy based on leading practices promoted by CRISC and geared to match your company's risk appetite, business objectives, and budgetary guidelines.
Offsite Managed Backup and Recovery Services Consulting
Offsite Managed Backup and Recovery Services Engineers
ProSight ECHO Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for cloud backup/disaster recovery. ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information.
ransomware cleanup and restore Consultant
ransomware removal and recovery Professional
Progent's ransomware experts can assist your business to assess your ransomware vulnerability, monitor and guard your network, assist with negotiating a settlement with a hacker, and rebuild a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
WannaCry Ransomware Recovery Engineers
Largest Ransomware Cleanup Specialist
Progent's accredited security and compliance engineers can run security tests of enterprise-wide security to determine your organization's cybersecurity profile compliance with recognized international security standards. Progent offers ongoing managed services for security monitoring and response, on-demand network-wide security reviews, and targeted cybersecurity assessments for specific areas of cybersecurity such as Active Directory or cloud applications. Progent's accredited security engineers can also run comprehensive information security assessments to validate your organization's compliance with key industry security standards such as HIPAA, NIST, and ISO 17799.
Hornetsecurity 365 Total Backup Network Consultants
Hornetsecurity Altaro M365 OneDrive Backup Online Troubleshooting
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows laptops and desktops.
Colbolt Linux Online Help
PCLinuxOS Linux Consult
Progent's Linux consulting services provide small and mid-size companies and software developers support for managing and maintaining Linux systems that coexist with Microsoft-based technology. Progent can give your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of experience offers you a convenient single consulting firm to help you create and maintain a protected and reliable cross-platform connectivity and communications environment that supports Linux and Microsoft coexistence by combining Windows with major Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.
Consultants Microsoft Exchange 2000
Upgrade Consulting Exchange 2000 Upgrade
Progent is among the most experienced network support firms for integrating email systems powered by Exchange 2000 Server. Progent is skilled in helping small businesses get the full benefits of Exchange 2000 under common situations including updating from Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 management.
Support Outsourcing Nexus Switch Upgrade
Nexus Switch FabricPath Computer Consultant
Cisco Nexus series switches are intended to deliver the speed, expandability, uptime, virtualization support, capacity, data protection and manageability needed to function as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide online and on-premises support expertise to assist you to create an optimal network topology, build test environments to confirm your switching solution, install and configure Nexus switches, create and implement effective policies, perform security vulnerability evaluations, set up advanced monitoring, fully utilize resources through virtualization technologies, troubleshoot switching and routing problems, optimize performance, plan for expected growth, and set up the advanced fault-tolerant capabilities incorporated into Cisco's Nexus switches. Progent's consultants can also assist your business to migrate non-disruptively from outdated Nexus models or Catalyst switches to up-to-date Nexus switches.
CISSP Security Contractor
After Hours CISSP Certified Security Consulting
Progent's CISSP-premier network security experts can assist businesses of any size with any aspect of IT security. Progent can implement efficient cybersecurity solutions that guard a small business against modern threats or Progent can plan, deploy, and monitor an end-to-end security strategy for hybrid enterprise networks that support local, remote, and mobile clients accessing network resources spread across multiple physical datacenters and public and private clouds.
Immediate Remote Workers Consultant
Work from Home Online Support
Progent has two decades of background helping small and medium-size businesses to design, deploy, tune, manage, and troubleshoot computer networks that support at-home workers.
Lync Server 2013 dial plans Consultant
Top Quality Lync Server 2013 Mirrored Back End Servers Engineers
Progent's Microsoft-certified consultants can assist your company to evaluate the value of Lync Server for your business and can assist you to plan and carry out a deployment of Lync Server that unifies the control of Instant Messaging and Presence and increases the output of your in-house employees, at-home workers, and smartphone users. Progent can also assist your company to carry out a smooth upgrade to Lync Server from Office Communications Server or Live Communications Server, interface Microsoft Lync Server with Exchange Server, Microsoft SharePoint, and SQL Server, show you how to run Microsoft Lync Server to improve the collaborative capabilities of Microsoft Office applications, and offer training and ongoing support for Microsoft Lync and other Microsoft platforms.
24/7 wireless VoIP phone integration Online Help
wireless IP phones and CUCM Specialists
Cisco's wireless IP phones are industrial-grade wireless handsets designed for workers who are on the move within campus, warehouse, health-care or other environments where management requires portable phones that offer more administrative control, security and durability than is possible with the Bring-Your-Own-Device mode of workplace communications. Creating solutions with Cisco's wireless IP phones typically demands that you configure and optimize many components of your wireless environment including access points, routers and switches, wireless LAN controllers, and network management tools. Progent's certified experts can provide remote and on-premises support to help your organization create and administer a Cisco wireless VoIP phone solution by delivering integration services that range from troubleshooting the configuration of a wireless IP phone or access point to providing project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.
Critical Security Protection Bulletins Testing
Critical Security Threat Bulletins Security Firm
This page contains current updates on security threats, fixes, and best practices. Call or email Progent if you need assistance protecting your system against the latest IT security threats.
System Support Hybrid IT Network
Small and Midsize Business Small Business IT Support
For more than 20 years, Progent has provided affordable IT planning, configuration, debugging, cybersecurity, and development for information networks of all sizes.
Exchange Server 2003 Upgrade Help and Support
Exchange 2003 Remote Technical Support
Progent's Microsoft Premier engineers offer expert consulting for enterprise-wide deployments of Microsoft Exchange Server. Progent's experts can show you how to plan multi-location Exchange Server 2007 rollouts or updates and can provide local personnel to help large companies with deployments of Microsoft Exchange in the or any area covered by Progent's engineers.
Cisco Firepower Computer Consultant
Cisco Firepower 9300 Series Firewalls Consultant
Cisco's Firepower NGFWs Firewalls provide a major performance boost over Cisco's previous-generation ASA 5500-X security appliances and include centralized management and automation of modern cybersecurity capabilities like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to plan and carry out a smooth migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's subscription-based security services to create and centrally control IT environments that span local offices, data centers, private clouds and public clouds.
Operations Manager Online Technical Support
Top Quality Microsoft System Center Operations Manager Support Services
Progent's Microsoft-certified consulting experts have more than 10 years of background designing, deploying, optimizing and troubleshooting SCOM environments and offer companies of all sizes expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to monitor your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs based on leading practices for tracking network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or on-premises technical support to help you to remediate critical problems detected by Microsoft SCOM 2012.
SCVMM 2012 Security and Compliance Support
SCVMM Planning Remote Support
Progent's Microsoft-certified consultants can assist organizations of any size to adhere to best practices to configure SCVMM 2012 hosts, fabric, storage systems, and libraries; design, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can assist your business to migrate from a legacy version of System Center Virtual Machine Manager or from another virtualization management system, and Progent can help you to optimize and repair your current SCVMM 2012 ecosystem to make sure you realize maximum business value.
ProSight Outbound Email Filtering Consulting Services
Open Now ProSight Outbound Email Filtering Consultant Services
Progent's ProSight Email Guard uses the technology of leading information security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter.
ProSight Private Cloud Hosting Services Engineers
24 Hour Engineer ProSight Virtual Hosting
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small company's servers in a solution that delivers the highest degree of dependability and expandability and is in addition easy to move to another host. ProSight Virtual Hosting services are built on mature virtualization platforms that enable small and midsize businesses with multi- platform environments to save dramatically on the expense of capital investments, system support, and IT management while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor independence.
Largest SharePoint 2016 Data Loss Prevention Support and Help
SharePoint 2016 Authentication Technical Support
Progent's Microsoft-certified SharePoint consultants offer economical online and onsite consulting expertise, software development, and troubleshooting support for organizations of all sizes who want to upgrade to SharePoint Server 2016 or SharePoint Online from prior releases of SharePoint.
WLAN Consulting Services
IT Services Wireless Internet
Progent's Wireless Consulting Services provide a convenient, economical way for businesses of all sizes to configure, manage and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and deploy hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
