Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Hayward
ProgentProgentís consulting support for network service firms in Hayward California allows you to offer your customers Progent's consulting and Help Desk Call Center support using your own branding as a transparent supplement to your in-house network services team. This can help you grow your revenue, fill out your service portfolio, create happy customers, and improve your profits.

Progentís nationwide roster of network engineers, desktop support specialists, IT administrators, and data security consultants have acted as transparent extensions to the IT groups of some of the country's biggest IT support businesses. Progentís range of technical knowledge allows you to add to the capabilities of your IT support business, and Progentís transparency helps you promote and preserve your branding.

Progent is a network consulting company with two decades of background providing online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any independent computer services company in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Using Progent's Services Under Your Branding
Progent's consulting program for network service firms offers seamless resale to your customers of professional IT services. Progent invoices you exclusively and works under your direction to deliver your clients support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not only costly to acquire and staff, but also difficult to set up and manage. Smaller IT service firms rarely have the necessary resources. Progent's Service Desk and ticketing program offers IT support organizations an economical way to retain their custom branding while providing their clients world-class desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing program for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution allow you to increase your physical and virtual support workload, the diversity of technical issues your business can handle, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop support group delivers Level 1 end user support with 1-hour service level agreement to commence work during standard work hours.
  • Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in larger metros is offered throughout the US at extra cost.
  • You have full control of your customers and invoicing.
  • Your clients submit incident reports via your custom branded Internet portal, an 800 number, or by directing a request to your dedicated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more details about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting for IT service firms allows your support team to act as a sole source for virtually all technical guidance and troubleshooting your clients may require. You can grow your team and core IT skills at your own pace without having to turn down opportunities owing to a lack of expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your in-house IT service group, responding to your direction, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Detailed Service Reporting: Progent utilizes an enterprise-class documentation platform to ensure that all services performed are thoroughly documented. This enables you to shift service responsibilities to in-house personnel once you have sufficient people and appropriate skill sets.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Practice: You can easily and safely accept more opportunities beyond your main fields of expertise and open additional geographies without exposure to the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum network support firm by delivering more services to more customers using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class expertise in a wide range of IT disciplines and can be a reliable reservoir of skills for growing your IT support business.
  • Fast Escalation: With a large roster of senior technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
  • Make Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from your competitors.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered online network support from Help Desk support to advanced consulting. Efficient online support saves money and produces fast results.
  • Advanced Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Hayward, California Organizations
Progent's seasoned roster of certified consultants can provide Hayward, California organizations a wide range of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Reseller Program for Network Service Firms in Hayward, California
For more information about Progent's reseller program for IT service organizations in Hayward, California, call 1-800-993-9400 or refer to Contact Progent.