Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Augusta-Richmond County
ProgentProgentís consulting services for IT service firms in Augusta-Richmond County Georgia allows you to provide your clients Progent's consulting and Help Desk Call Center support under your own branding as a seamless extension of your regular network support team. This can ease the way for you to grow your revenue, close gaps in your service catalog, satisfy your clients, and improve your profits.

Progent's roster of network engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have acted as seamless adjuncts to the support groups of some of the country's largest IT support businesses. Progentís breadth and depth of expertise allows you to widen the capabilities of your IT service practice, and Progentís close integration with your support team helps you promote and preserve your company's brand.

Progent is an IT support company with two decades of experience providing remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network engineers of any private IT support company in the world. Progent has delivered remote IT support and consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for IT service firms offers seamless resale to your customers of world-class services. Progent bills your firm directly and works under your instructions to provide your customers support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for customers who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to a successful Help Desk. But full-featured ticketing platforms are not just expensive to license and staff, but also a hassle to set up and manage. Small or niche IT support firms rarely have the required resources. Progent's Service Desk and ticketing solution gives IT support organizations an economical way to keep their custom branding while delivering their clients world-class desktop support services built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Service Desk and ticketing services allow your IT service firm to increase your physical and virtual support volume, the diversity of technologies your firm can handle, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT support organizations include:

  • Progent's online desktop service staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in major metro areas is offered throughout the US at extra cost.
  • You keep full control of your clients and billing.
  • Your customers submit requests using your custom branded web portal, an 800 number, or by directing a request to your assigned email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional details about Progent's Call Center and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your customers may require. You can grow your team and core in-house competencies steadily without being forced to turn down opportunities due to a lack of expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your internal IT service team, under your management, and invoices you instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Extensive Service Documentation: Progent utilizes an enterprise-class reporting system to make sure all IT services performed are thoroughly described. This enables you to transfer service assignments to in-house consultants once you have enough staff and relevant skill sets.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can quickly and efficiently take on additional jobs beyond your core areas of expertise and open new geographies without assuming the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive network support firm by delivering more solutions to more customers using your own brand.
  • Flesh Out Your Services Catalog: Progent offers top-tier expertise in a broad array of IT disciplines and can act as a dependable resource for expanding your IT service business.
  • Fast Escalation: With a large roster of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Make Your Customers Satisfied: Happy customers are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from your competitors.
  • Online Support Professionals: For two decades, Progent has provided remote network support ranging from Help Desk services to advanced consulting. Effective online support cuts costs and produces quick results.
  • Major Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP, CISA, and GIAC. Find out more details about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Augusta-Richmond County, Georgia Businesses
Progent's nationwide roster of certified consultants and technical experts offers Augusta-Richmond County, Georgia businesses a broad array of online consulting and debugging services. Practice areas offered under Progent's consulting program for IT service firms include:

Learn More Details About Progent's Consulting Support for IT Service Organizations in Augusta-Richmond County, Georgia
To learn more details about Progent's consulting program for network service organizations in Augusta-Richmond County, Georgia, call 1-800-993-9400 or visit Contact Progent.