Progent's Consulting, Help Desk, and Ticketing for Network Service Firms in Baltimore
ProgentProgent's consulting services for network service organizations in Baltimore Maryland enables your company to provide your customers Progent's consulting and Help Desk support under your own branding as a transparent augmentation of your regular IT services team. This can help you grow your revenue, fill out your service offerings, satisfy your customers, and improve your profits.

Progent's team of network infrastructure engineers, desktop support specialists, network administrators, and data security consultants have acted as transparent extensions to the IT groups of some of the world's biggest IT support businesses. Progent's range of technical knowledge allows you to broaden the capabilities of your IT support business, and Progent's transparency helps you promote and preserve your branding.

Progent is an IT support company with 20 years of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service organizations features seamless resale to your customers of professional IT services. Progent invoices your firm exclusively and performs under your instructions to provide your customers support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind an efficient service desk. But modern ticketing systems are not only costly to acquire and staff, but difficult to configure and maintain. Small or niche IT service organizations seldom have the required financial or human resources. Progent's Help Desk and ticketing solution gives IT service organizations a practical way to keep their company branding while providing their customers responsive desktop support services backed by an advanced ticketing system and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing software, an online desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Call Center and ticketing services allow you to increase your physical and virtual support workload, the range of technical issues your company can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop service group provides Level 1 end user support with 1-hour SLA to begin work during standard work hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional onsite support in larger metros is available throughout the US at extra cost.
  • You retain complete control of your clients and invoicing.
  • Your clients enter requests by means of your custom branded web portal, an 800 phone number, or by sending an email to your assigned email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more details on Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service firms allows your support team to become a sole point of contact for practically all technical expertise your customers may need. You can grow your staff and strategic IT skills at your own pace without being forced to decline new business owing to a gap in expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal support team, responding to your direction, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent charges by the minute to reign in expenses.
  • Extensive Service Documentation: Progent uses an advanced documentation platform to make sure all IT services performed are thoroughly documented. This allows support group to shift account responsibilities to in-house personnel once you have sufficient people and relevant technical skills.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and safely accept more opportunities outside your core fields of expertise and open new territories without assuming the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum network support provider by offering more services to more customers using your own brand.
  • Add to Your IT Support Catalog: Progent can provide world-class support in a wide array of technologies and can act as a dependable resource for expanding your IT service operations.
  • Fast Escalation: With a sizable roster of high-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Make Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
  • Online Technical Support Experts: For two decades, Progent has provided online network support from Call Center support to advanced consulting. Efficient remote service cuts costs while delivering quick results.
  • Advanced Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Baltimore, Maryland Companies
Progent's veteran team of certified engineers can deliver Baltimore, Maryland businesses a broad range of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Consulting Support for Network Service Firms in Baltimore, Maryland
For additional information about Progent's reseller support for IT service firms in Baltimore, Maryland, call 1-800-993-9400 or visit Contact Progent.