Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Beverly Hills
ProgentProgent's consulting services for IT service firms in Beverly Hills California allows you to provide your customers Progent's consulting and Help Desk Call Center support under your company's brand as a seamless supplement to your regular network services group. This can ease the way for you to grow your revenue, flesh out your service portfolio, satisfy your clients, and improve your bottom line.

Progent's roster of network experts, PC support specialists, IT admins, and cybersecurity professionals have worked as seamless adjuncts to the support staffs of some of the country's biggest IT service businesses. Progent's range of expertise enables you to broaden the scope of your IT support practice, and Progent's close integration with your support team lets you strengthen and preserve your branding.

Progent is an IT consulting company with two decades of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent IT support firm in the world. Progent has provided remote IT support and consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Branding
Progent's reseller program for network service firms offers transparent resale to your customers of world-class services. Progent bills your firm directly and performs under your instructions to provide your clients support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for clients who require access to 24x7 support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the heart of an efficient service desk. But enterprise-grade ticketing systems are not just costly to license and staff, but also difficult to configure and maintain. Smaller IT service providers rarely have the necessary budget or personnel. Progent's Help Desk and ticketing solution offers IT service organizations a practical way to retain their company branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service firms leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The features available with Progent's Service Desk and ticketing services allow your IT service firm to increase your physical and virtual support volume, the diversity of technical issues your company can handle, the number of geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support organizations include:

  • Progent's online desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in larger metro areas is offered throughout the US at additional cost.
  • You keep full control of your clients and billing.
  • Your customers submit incident reports using your custom branded Internet portal, a toll-free phone number, or by directing an email to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information on Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting for IT service organizations allows you to become a sole source for virtually all technical expertise your customers may need. You can grow your team and strategic in-house competencies steadily without being forced to say no to opportunities due to a gap in in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your in-house support team, under your management, and invoices you rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Detailed Documentation: Progent utilizes an enterprise-class reporting platform to make sure all IT services performed are thoroughly described. This enables support group to transfer account assignments to in-house consultants when you have sufficient staff and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably accept additional jobs outside your core fields of expertise and serve additional geographies without assuming the risks associated with expanding your full-time staff too quickly.
  • Strengthen Your Name: You can improve your positioning as a full-spectrum IT service provider by delivering more services to more clients using your own brand.
  • Add to Your IT Support Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can be a dependable reservoir of skills for expanding your IT support business.
  • Fast Escalation: With a sizable roster of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
  • Make Your Customers Satisfied: Satisfied customers are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help from your competitors.
  • Remote Technical Support Professionals: For two decades, Progent has delivered remote network support ranging from Help Desk support to high-level consulting. Efficient online support saves money while delivering fast solutions.
  • Top Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Beverly Hills, California Businesses
Progent's seasoned team of certified consultants offers Beverly Hills, California businesses a wide range of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Consulting Support for Network Service Organizations in Beverly Hills, California
To learn more details about Progent's reseller program for IT service organizations in Beverly Hills, California, call 1-800-993-9400 or refer to Contact Progent.