Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Beverly Hills
ProgentProgent's consulting support for network service organizations in Beverly Hills California allows your company to offer your clients Progent's consulting expertise and Help Desk support using your own branding as a seamless extension of your regular network services group. These services can help you add to your revenue, flesh out your service catalog, create happy clients, and improve your bottom line.

Progent's roster of network infrastructure engineers, PC support specialists, IT administrators, and cybersecurity consultants have acted as seamless extensions to the support groups of some of the world's biggest IT service businesses. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT service business, and Progent's close integration with your support team helps you promote and preserve your company's brand.

Progent is a network consulting firm with two decades of experience providing remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent IT services company in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)

Using Progent's Support Services With Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your customers of professional services. Progent invoices you exclusively and performs under your instructions to deliver your clients support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for customers who require access to 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing is the enabling technology behind a successful service desk. But modern ticketing platforms are not just costly to acquire and staff, but challenging to set up and manage. Small or niche IT support organizations do not have the necessary resources. Progent's Help Desk and ticketing solution gives IT support organizations a practical way to keep their own branding while providing their clients responsive desktop support services backed by an advanced ticketing system and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution enable you to expand your physical and virtual support volume, the range of technical issues your company can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop service team delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises support in major metros is offered throughout the country at additional cost.
  • You retain complete control of your clients and billing.
  • Your clients enter requests by means of your own branded Internet portal, an 800 phone number, or by sending a message to your specified email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional information about Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service providers allows your support team to act as a single point of contact for practically all IT expertise your clients may require. You can build your staff and core IT skills at your own pace without having to turn down new business owing to a gap in expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal IT service group, responding to your management, and bills you instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Detailed Reporting: Progent utilizes an advanced service reporting system to make sure all services delivered are fully described. This allows you to transfer account assignments to internal consultants once you have sufficient staff and relevant skill sets.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Business: You can easily and affordably accept more opportunities beyond your main areas of excellence and open new territories without exposure to the risks involved with increasing your head count too rapidly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum network service firm by delivering more services to more clients under your own brand.
  • Add to Your IT Support Portfolio: Progent offers top-tier support in a wide range of IT disciplines and can be a dependable resource for growing your IT service operations.
  • Rapid Escalation: With a large roster of senior consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Keep Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for help outside the fold.
  • Remote Technical Support Experts: For two decades, Progent has provided online IT support from Help Desk support to high-level consulting. Efficient online service cuts costs while delivering fast solutions.
  • Major Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Beverly Hills, California Companies
Progent's seasoned roster of certified engineers can deliver Beverly Hills, California companies a wide array of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service organizations include:

Learn More Details About Progent's Consulting Program for IT Service Providers in Beverly Hills, California
For additional information about Progent's consulting support for network service organizations in Beverly Hills, California, call 1-800-993-9400 or see Contact Progent.