Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Montreal
ProgentProgent's consulting support for network service organizations in Montreal Quebec allows you to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless extension of your regular IT services team. These services can help you grow your client base, fill out your service catalog, create happy customers, and increase your bottom line.

Progent's roster of network infrastructure experts, PC support technicians, network administrators, and data security consultants have acted as transparent expansions to the support staffs of some of the world's largest IT support firms. Progent's range of technical knowledge enables you to add to the capabilities of your IT support practice, and Progent's transparency helps you elevate and preserve your branding.

Progent is an IT consulting firm with 20 years of experience providing online expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network experts of any independent IT services firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)

Providing Progent's Services Under Your Own Brand
Progent's consulting program for IT service organizations features seamless resale to your clients of professional IT services. Progent invoices you exclusively and performs under your direction to deliver your clients support services under your branding. Also, Progent offers an affordable Off-hours Support Service for customers who require 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is fundamental to a successful service desk. But enterprise-grade ticketing platforms are not just expensive to license and staff, but a hassle to set up and maintain. Smaller IT service organizations rarely have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service organizations a practical way to retain their company branding while delivering their customers responsive desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing solution for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The features offered with Progent's Service Desk and ticketing services allow your IT service firm to increase your support volume, the range of technologies your firm can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's remote desktop support group delivers Level 1 end user support with 1-hour SLA to commence work during standard business hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in larger metro areas is available throughout the country at additional cost.
  • You keep full control of your customers and billing.
  • Your clients submit requests via your custom branded Internet portal, an 800 phone number, or by directing an email to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more information on Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to act as a sole source for virtually all IT expertise your clients may require. You can build your team and core in-house competencies steadily without having to decline new business owing to a gap in in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house support team, under your management, and bills you instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Detailed Service Documentation: Progent utilizes an enterprise-class service documentation system to ensure that all services delivered are thoroughly described. This allows you to transfer service responsibilities to in-house personnel when you have sufficient people and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can easily and efficiently accept more jobs beyond your main fields of expertise and open additional geographies without the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT service firm by delivering more services to more customers under your own brand.
  • Add to Your IT Support Portfolio: Progent can provide top-tier support in a wide array of technologies and can act as a dependable reservoir of skills for growing your IT support business.
  • Fast Escalation: Thanks to a sizable roster of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
  • Make Your Clients Satisfied: Happy customers keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for help from other support firms.
  • Online Support Experts: For two decades, Progent has delivered remote IT support ranging from Call Center services to advanced consulting. Effective online service saves money and produces fast results.
  • Advanced Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Montreal, Quebec Companies
Progent's veteran roster of certified consultants and technical experts offers Montreal, Quebec companies a wide array of remote consulting and debugging services. Practice areas covered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Reseller Support for Network Service Providers in Montreal, Quebec
To learn additional information about Progent's consulting support for network service firms in Montreal, Quebec, call 1-800-993-9400 or refer to Contact Progent.