Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Waltham
ProgentProgentís consulting services for network service firms in Waltham Massachusetts enables your company to provide your clients Progent's consulting and Help Desk Call Center support under your brand as a transparent supplement to your in-house IT support group. These services can put you on the fast track to add to your client base, expand your service portfolio, create happy customers, and increase your profits.

Progentís nationwide roster of network experts, desktop support specialists, IT admins, and cybersecurity consultants have acted as transparent supplements to the IT staffs of some of the country's largest IT service firms. Progentís breadth and depth of expertise allows you to add to the scope of your IT service business, and Progentís transparency lets you promote and protect your company's brand.

Progent is a network consulting company with two decades of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent computer services company in the world. Progent has delivered online technical assistance and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's reseller program for IT service providers offers seamless resale to your clients of world-class services. Progent bills you exclusively and works under your instructions to provide your customers support services under your brand. Also, Progent has an affordable Extended Hours Support Service for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is the heart of a successful Help Desk. But full-featured ticketing platforms are not just expensive to license and staff, but also a hassle to configure and manage. Smaller IT support providers rarely have the necessary resources. Progent's Call Center and ticketing program gives IT support organizations an economical way to retain their own branding while providing their clients responsive desktop support services backed by an advanced ticketing system and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing program for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The features offered with Progent's Call Center and ticketing solution enable you to increase your support volume, the diversity of technical issues your business can take on, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's online desktop support group delivers Level 1 end user support with 1-hour service level agreement to commence work during normal business hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in major metros is offered across the US at extra cost.
  • You have full control of your clients and billing.
  • Your customers enter requests through your branded Internet portal, an 800 phone number, or by directing a request to your specified mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details about Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service providers allows you to become a sole source for virtually all technical expertise your customers may require. You can build your staff and strategic in-house competencies at your own pace without being forced to decline new business owing to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal IT service team, responding to your management, and invoices you instead of your client.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Extensive Service Reporting: Progent utilizes an enterprise-class reporting system to ensure that all services delivered are thoroughly documented. This allows you to shift account responsibilities to internal personnel when you have enough people and appropriate technical skills.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can easily and efficiently accept more jobs outside your main fields of excellence and serve new territories without the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a comprehensive network service provider by delivering more solutions to more clients under your own company name.
  • Add to Your IT Support Portfolio: Progent offers top-tier expertise in a broad range of technologies and can act as a dependable resource for expanding your IT service business.
  • Fast Problem Escalation: Thanks to a sizable roster of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Keep Your Customers Happy: Satisfied customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help outside the fold.
  • Online Support Experts: For 20 years, Progent has provided online network support from Call Center services to high-level consulting. Efficient online service saves money and produces quick solutions.
  • Top Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Waltham, Massachusetts Companies
Progent's seasoned team of certified consultants and technical experts offers Waltham, Massachusetts companies a broad range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Consulting Program for Network Service Firms in Waltham, Massachusetts
To learn more information about Progent's reseller program for network service organizations in Waltham, Massachusetts, call 1-800-993-9400 or refer to Contact Progent.