For national or global enterprises with branch offices in Northern California, the San Francisco Bay Area or the California Central Valley, Progent has assembled an Enterprise Team with extensive experience acting as a seamless local extension of corporate IT management.

Enterprise Team Branch Office SupportAlthough Progentís specialty is to provide IT support for small businesses who have few internal IT resources, Progent also regularly works with large companies by providing world-class experience in deploying key Microsoft technologies including Active Directory, Exchange Server 2000 and 2003, SQL Server and Systems Management Server. For national or global enterprises with branch offices in Northern California, the San Francisco Bay Area or the California Central Valley, Progent has assembled an Enterprise Team with extensive experience acting as a seamless local extension of corporate IT management.

Progentís Enterprise Team
The consulting experts in Progent's Enterprise Team can help large businesses to plan, deploy and support major rollouts of key Microsoft technology. Progent has worked with some of the world's largest companies to integrate mission-critical IT solutions based on Microsoft technology and provides ongoing local consulting services and on-site technical support to branch offices located throughout Northern California.

Branch Office Support
Progentís services to keep branch offices productive include server hardware and software upgrades, HQ coordinated migration projects, desktop OS and application standardization, desktop upgrades, WAN support and upgrades, and detailed service documentation. Progent also offers on-site troubleshooting, trouble ticket initialization, and support coordination for multi-vendor WAN, VPN and ISP links.

Active Directory Help
Progentís Microsoft-certified Enterprise Team includes experts in designing, deploying and troubleshooting complex Active Directory (AD) installations and can address common AD issues such as replication problems, multi-domain partition configurations, corrupted AD objects, clean-up of legacy beta software configuration objects in production AD environments, and repair of failed installations of AD and AD-integrated applications. Progent also offers help with ďexpert onlyĒ AD tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.

Exchange Expertise
Since Microsoft Exchange Server's first release in 1994, Progentís MCSE-certified engineers have performed hundreds of successful Exchange migration projects. Progentís expertís have helped some of worldís largest corporations with architecture, deployment and troubleshooting Exchange environments. Progentís Enterprise Team has overseen migrations of Exchange environments with thousands of users and dozens of servers.

Progent is experienced working with complex Exchange environments including enterprises with multiple sites, servers and data centers. Progent can manage challenging projects such as Exchange upgrades in branch offices with no remote resources, multi-language environments, consolidation of multiple Exchange organizations into a single unified Exchange 2000/2003 system, full re-implementation, migration/integration of legacy email systems into Exchange, server consolidation, and non-disruptive server rebuilds and migrations.

Project Methodology

For enterprise projects, Progent uses a phased approach based on defined milestones in order to meet budgetary, scheduling and engineering goals while minimizing business disruption. Progent's methodology utilizes project management standards based on the best practices defined by the Microsoft Solutions Framework (see graphic above) and includes requirements definition, design and architecture proposals, pilots, design tuning, and implementation. All phases are documented to provide a detailed description of technical services delivered and to assist in ongoing system maintenance.

Contact Progent for Expert Enterprise Consulting
If you are looking for high-end Microsoft or Cisco consulting expertise or if you need professional local support for a branch office, call Progent at 1-800-993-9400 or visit Contact Progent.

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