White Paper:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent
Section 3 of 9

Progentís Outsourcing and Co-sourcing Model: The Help Desk
IT outsourcing is a special type of business partnership whose benefits increase for the client and service provider alike the longer the relationship lasts. But as with most long-term relationships, successful IT outsourcing requires the goals of both parties to stay closely aligned. Progent has developed a model for outsourcing that makes it easy for a client to engage Progentís services, expand or cut back when appropriate, and terminate if necessary. This model provides the basis for a long-term IT outsourcing or co-sourcing partnership by allowing the flexibility to adapt quickly to changing conditions.

Progent's support services are built around a proven Help Desk model refined during the course of three decades of providing IT and business management consulting, application development, and network troubleshooting. The Help Desk paradigm provides Progent with an efficient structure for delivering a wide variety of remote and onsite IT services that range from advanced services such as network infrastructure design or project management to emergency desktop support or disaster recovery.

Key features of Progentís Help Desk model for service delivery include:

  • Quick online access to IT experts
  • An easy engagement process with fast task initiation via phone, email, or web
  • Expertise in Microsoft, Cisco, Apple, VMware, Oracle, and other key technologies
  • Smooth escalation to world-class specialists such as CISSP-certified security engineers
  • Prompt and consistent follow-through with automated tracking and enforcement
  • Immediate status updates for clients via email and a real-time web portal
  • Comprehensive service documentation to make sure management stays informed
  • Per-minute billing with no retainers, minimums, or off-hour premiums
Progentís Help Desk service delivery model gives small businesses an effective alternative to freelance consultants or small IT service firms by offering dependable, consistently high-quality support. This model also gives enterprise clients an easy way to supplement in-house resources or provide critical expertise that is unavailable internally. Progentís large team of engineers gives clients the backup needed to ensure that task-relevant expertise is accessible when itís needed, and Progentís comprehensive service documentation makes it easy for clients to move to other support providers or to backsource service responsibility in-house. This avoids the common scenario of becoming captive to a single service provider.

Progentís breadth of expertise allows clients to avoid the finger-pointing scenarios typical of mass-market computer support giants when problems involve multiple vendors. The Help Desk model applies to Progentís Technical Response Center, which is Progentís online Help Desk call center for immediate support, as well as to Progentís senior consultants, who can provide high-level, project-oriented services such as Disaster Recovery/Business Continuity planning, application development, security and compliance testing, or end-user training.

In all cases, Progentís support is easy to initiate, track, and terminate, follow-through is consistent, services are thoroughly documented, and costs are controlled.

End of Section 3
If you are interested in using Progent's outsourcing, consulting or support services, call 800-993-9400 or visit Contact Progent.

To download a PDF file of the complete IT Outsourcing White Paper, click:
How Businesses Can Benefit by Outsourcing and Co-sourcing IT Services from Progent (PDF - 135 KB)
















© 2002- 2019 Progent Corporation. All rights reserved.





An index of content::

Advantages of IT Outsourcing Whitepapers in Chicago, IL Boston, Worcester, Springfield, MA Tech Outsourcing
Anaheim IT Consulting Services Anaheim, California IT Support
Article Cisco CCIE CCNA CCDP CCNP CCIP CCSP CCVP Engineer Subcontractor Jobs
Atlanta, Fulton & Dekalb County, Georgia Migrations Technical Consultants for Georgia - Atlanta, GA, Augusta, GA, Columbus, GA, Savannah, GA
Baltimore, MD Computer Network Specialist Computer Support for Baltimore, MD
Bay Area Whitepapers Computer Consultants for Redhat in New York City, NY
Bay Area IT Outsourcing and Co-sourcing Whitepapers Microsoft MCTS Engineer Telecommuter Job
BlackBerry Enterprise Server Technical Consultant Jersey City, Hudson County Top Rated BlackBerry Smartphone Computer Network Consultant
BlackBerry Exchange Small Office IT Outsourcing BlackBerry BPS Computer Support Company
BlackBerry Software Computer Consulting Firm BlackBerry Email Computer Support Consultant
Brisbane Computer Consultant Top Rated San Francisco Services
CCIE Expert Certified Enterprise Security Consulting Services Network Architect Professionals
California Computer Support California Solutions Provider
Chesapeake Technical Support Firm Consulting Service Firm for Chesapeake
Chicago Tech Consultant Chicago, IL Network Support Consultants
Cisco CCNP Support Jobs Available Contractor for Microsoft MCDBA Remote Consulting in Anchorage Dimond Center
Cisco Certified Indiana Computer Service Computer Network Specialists for Indianapolis, IN, Fort Wayne, IN, Gary, IN, Evansville, IN, South Bend, IN
Cisco Small Business Computer Consultant Tacoma, WA Small Office Computer Consulting for Cisco
Cisco Solutions Provider Rochester, Monroe County Cisco System Consulting Services
Cisco and Microsoft Certified Expert Outsourcing Services for Virginia Beach Virginia Beach Small Business Network Consulting Companies
Cisco and Microsoft Certified Experts Illinois Repair Installation IT Service for Chicago, Aurora, Rockford, IL
Computer Network Support for Microsoft Computer Network Management Services for Small Business Network Dayton Huber Heights Kettering
Computer Setup for BlackBerry Synchronization BlackBerry Desktop Manager System Consulting Services in Durham County North Carolina
Consultancy for Cisco Access Point Cisco Remote Access Manager
Consultancy for ProSight Private Cloud Services ProSight Small Business Private Clouds Consulting Services
Consultants for Dynamics GP Visual Studio Dynamics GP Visual Studio Consulting
Des Moines Iowa Network Services Networking Firms for Iowa
Exchange Server 2003 Upgrade Online Help Network Consultants for Exchange 2003 Server Upgrade
Exchange Server 2007 Software Consultants Help for Exchange 2010 Server Maricopa County Arizona
Firewall Network Security Audit Philadelphia Pennsylvania Firewall Cybersecurity Tech Services
Firewall Technical Support Services Florida CISSP Cybersecurity Consultancy
Florida IT Consulting Information Technology Consulting Firms for Florida - Jacksonville, FL, Miami, FL, Saint Petersburg, FL, Orlando, FL
Full-Time Job for MCSA MCDBA MCIPT Consultant Microsoft MCSA Consultant Contract Job Opportunities in Ceres, CA
Global Advantages of IT Outsourcing White Paper Walnut Creek, CA North Bay IT Outsourcing Firm in California
Greenbrae, CA Advantages of IT Outsourcing Whitepaper Support Firms Arizona - Phoenix, AZ, Tucson, AZ, Mesa, AZ, Glendale, AZ, Scottsdale, AZ
Hayward, California IT Outsourcing Article Technology Consulting for Windows Server 2012 in Georgia
IT Co-sourcing White Papers Santa Cruz, CA San Francisco Guru in California
IT Consulting Group for Exchange Server 2016 Information Technology Support for Exchange in Cincinnati, OH
IT Consulting for Microsoft SharePoint Microsoft SharePoint Server 2010 Support Outsourcing Phoenix
IT Outsourcing Advantages White Paper Cupertino, CA Mobile Support Consultants
IT Outsourcing Advantages White Papers Security Information Technology Consulting Colorado Springs, El Paso County
IT Outsourcing Advantages Whitepapers in Downey, CA St Louis, MO Technical Support Outsource
IT Outsourcing Best Practices Article in Birmingham, Alabama Exchange 2007 On-Call Services Lexington, KY
IT Outsourcing Company for Boston, MA Massachusetts installation and Administration
IT Outsourcing Example White Paper Mountain View, CA Consulting Company for SQL Server Lower Manhattan, Financial District, NYC
IT Outsourcing Examples White Papers Jackson, WY Information Technology Outsourcing Company for Charlotte, North Carolina
IT Outsourcing Examples Whitepaper in Texas Cisco Troubleshooting in St Louis
IT Outsourcing Whitepaper Anaheim, CA Microsoft Exchange Network Security Consultant
IT Outsourcing and Co-sourcing White Papers Grand Ledge, MI Network Consultant in Orange County Southern California
IT Support for Cisco Indianapolis, Fort Wayne, Gary, IN Cisco Network Assessment
Integration Specialists Cisco Computer Network Support Company in Dallas Texas
Linux On-site Support Redhat Consultant Services in El Paso, TX
Linux Support and Integration Atlanta, GA, Augusta, GA, Columbus, GA, Savannah, GA Linux Remote Support
Microsoft MCP Consulting From Home Job Microsoft Certified Remote Support Careers Grand Rapids Muskegon Holland
Microsoft Windows Server 2016 Tech Consultants Windows Server 2016 Recovery Services Dallas Fort Worth Arlington
Network Administration for Microsoft SQL Server 2016 IT Outsourcing Fort Wayne, Allen County
Network Consulting Company for Cisco Cisco Server Migration Specialists in Phoenix Arizona
Network Engineer for Debian Linux, Sun Solaris, UNIX Suse Linux, Solaris, UNIX Remote Support Bronx
Network Integration for Microsoft Exchange 2016 Exchange System Consultant
Network Support Group Santa Monica Exchange Tech Support Outsource
Networking Consultancy for BlackBerry BES BlackBerry Smartphone Outsourcing IT Support in Tulsa County Oklahoma
Networking Group Small Office IT Consultants for SQL Server 2012 in San Francisco
Networking IT Specialist Microsoft and Cisco Technical Support Outsource
Online Help for Redhat Redhat Network Engineer Georgia
Outsourcing for Suse Linux, Sun Solaris, UNIX Debian Linux, Solaris, UNIX Online Consulting
PXE evaluation Lab Professionals Herakles/QTS Test Lab Consult
Palo Alto Computer Network Support Company Small Business Network Consulting Firm in California
Phoenix, Arizona Computer Support Firms Phoenix Network Administration
ProSight IT asset documentation management Services ProSight infrastructure documentation management Consultants
Professionals for SQL Server Microsoft SQL Server 2012 Tech Support For Small Business
Redhat Linux, Sun Solaris, UNIX Computer Consultant Engineer for Slackware Linux, Solaris, UNIX
SQL Server 2012 Consulting Firm Technicians for Microsoft SQL Server Seattle Renton SeaTac Kent, Washington
SQL Server 2014 Small Business IT Outsourcing Company Migration for Microsoft SQL Server 2016 in Phoenix, AZ
Seattle, WA Consulting Organization Seattle, Washington Support Specialist
Seattle, WA, Spokane, WA, Tacoma, WA Information Technology Outsource Washington Computer Expert
Security Consultant RIM BlackBerry Specialists in Chesapeake Hampton Roads
Security Contractors Testing
Security Engineer Telecommute Job CISSP Engineer Remote Support Jobs
Security Network Consultant CISSP Security Firm
Security Security Contractors Security Security Audit Services Minnesota - Minneapolis, MN, Saint Paul, MN, Rochester, MN, Duluth, MN
Service Provider Stanislaus County Services
SharePoint 2010 Technology Consulting Services Microsoft SharePoint Server 2013 Consultants in San Francisco, CA
SharePoint Integration Support SharePoint Server 2007 Online Help
SharePoint Server 2007 Consultants Microsoft SharePoint 2013 Support and Integration in Washington DC
Specialist Support and Help Seattle, WA
Sun Solaris Remote Technical Support Linux Integration Services New York
Support Company for Michigan Michigan IT Consultants
Suse Linux, Sun Solaris, UNIX Support Outsourcing Redhat Linux, Solaris, UNIX Consulting Services Portland - Vancouver
Tacoma, Washington Small Office IT Consultant Designer for Tacoma
Technical Support Debian Linux, Sun Solaris, UNIX Onsite Technical Support
Telecommuting Job for CISA Consultant Glendale, Los Angeles County Microsoft MCDBA Remote Engineer Freelancing Jobs
Tracking Service Costs Technical Support Services Service Database Consulting Services
Walnut Creek Small Business Computer Consulting Firm Support Group California
White Paper Network Security Auditing
White Papers for Advantages of IT Outsourcing Walnut Creek Protection for CISSP
White Papers for IT Outsourcing Best Practices in Palo Alto, CA Internet Colocation Center Small Business IT Support Firm Union Square
Whitepaper for IT Co-sourcing in Augusta-Richmond County Computer Support in Peoria Illinois
Whitepaper for IT Outsourcing Advantages in Las Vegas, Nevada BlackBerry Enterprise Server System Repair in Sacramento - Citrus Heights
Whitepaper for IT Outsourcing and Co-sourcing Maryland Installer in Victorville, San Bernardino County
Whitepapers for Advantages of IT Outsourcing in Petaluma, CA Consultant for Wisconsin
Whitepapers for Small Business IT Outsourcing in Oklahoma Cisco Computer Support in Los Angeles, Southern California
Windows Server 2016 Small Office Computer Consultants Windows Server 2016 IT Management Indianapolis