Besides providing fast contact with top-tier IT consultants and subject matter experts (SMEs) to assist Jacksonville, Florida companies with specific IT issues or strategic initiatives, Progent offers short-term staff augmentation to deliver more generalized services like desktop help, IT management, and Help Desk response. Temporary staffing can help organizations to deal with expected or surprise peaks in the need for network services, which may result from scenarios like mergers and acquisitions, site relocation, technology upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory changes. Short-term staffing can also cover gaps caused by the absence of full-time IT personnel due to vacations, health issues, resignation, etc.

Advantages of Progent's Short-Term IT Staffing Services
Progent's short-term staff augmentation services offer organizations the flexibility to respond to increases in requirements for IT services without being saddled with the expense and hassle associated with vetting and hiring reliable technical personnel and without the risk of increasing your permanent head count.

Key aspects of Progent's short-term staff augmentation services include:

  • Fast access to reliable network pros
  • Simple initiation, termination, and re-engagement of services
  • Seamless extension of your in-house IT staff
  • Full documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
  • Close relationship with a top-level, full-service source for network support
Progent's Shared Help Desk Call Center Service
Progent's shared Call Center program is a specialized on-going staff augmentation option that allows IT organizations to share the work of Help Desk support transparently between their internal network personnel and Progent's nationwide pool of IT support specialists. Acting as a transparent supplement of your in-house Call Center, Progent's co-managed Call Center program is a collaborative support alternative based on by the industry's leading group PSA platform for managing, service requests, ticketing, assigning responsibility, monitoring responses, and generating management reports.

Why Choose Progent?
Progent has two decades of background delivering online and onsite IT expertise for organizations throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and GIAC. Learn more about Progent's industry certifications.

Progent's Areas of Expertise for Jacksonville, Florida Companies
Progent's seasoned team of certified consultants and technical experts offers Jacksonville, Florida businesses a wide range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Contact Progent for Temporary Staffing Services for Jacksonville, Florida Businesses
To find out more about Progent's temporary staff augmentation services for Jacksonville, Florida organizations, call 800-993-9400 or visit Contact Progent.