Enlarging your at-home workforce may have a significant effect on network infrastructure, security/compliance, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, administer, tune, and debug IT networks that support a remote workforce. Progent can assist your Jacksonville company to pick the right technologies and follow best practices in building and operating a secure virtual ecosystem for telecommuters that promotes teamwork and delivers maximum business value. Progent can provide services ranging from as-needed expertise for helping you past challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Jacksonville, Florida companies to succeed with any facet of creating a high-performing remote work ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, security and compliance, data protection solutions, and streamlined management.

Network Infrastructure for Teleworkers
Configuring the network infrastructure required for a remote work environment can be particularly complicated if you have to manage a combination of personal equipment such as desktop computers and notebooks, routers, and wireless appliances from various vendors and with a variety of OS software and firmware levels. Progent's background delivering remote support for both legacy as well as current technologies in remote office solutions allows you to make cost-effective use of your available infrastructure and offers ready access to expertise for implement necessary updates. Support services offered by Progent to help your company to create a productive telecommuting ecosystem include:

  • Virtual Private Network (VPN) connectivity allows you to establish a safe tunnel for authenticated remote employees to access IT assets located at your company data center or in the cloud. Progent can help you to configure and manage VPN access between your teleworkers and your various IT resources by providing online VPN configuration support. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA consultants can help your telecommuters to set up Cisco's popular AnyConnect software for safe VPN tunneling for a wide selection of endpoint devices including Microsoft Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products enable a telecommuter to view and use a remote PC's desktop. This technology provides IT managers more control over the digital ecosystem of at-home employees and ensures them a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers connect at-home networks to the Internet and typically support VPN tunnels, home Wi-Fi networks, and firewall services. Progent offers expert online support for setting up routers from a variety of manufacturers. See router integration services from Cisco-certified experts.
  • Home Wi-Fi networks, often supporting the whole family and guests, are commonly used by at-home employees to access their Internet router for work. This can cause performance as well as security issues. Progent can help businesses to resolve these issues by delivering services like Aironet configuration expertise, Cisco Meraki WiFi deployment consulting, and Ubiquiti Unifi WiFi AP setup help.
  • Internet access solutions impact the speed and reliability of connections between telecommuters and the company network. Vital processes may require backup Internet access in the event the primary connection fails. Progent can provide expertise for picking service providers, picking appropriate bandwidth and data volume packages, and integrating high-availability Internet access. Refer to Internet access integration services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Jacksonville, Florida business, call 1-800-993-9400 or refer to Contact Progent.