Progent is seeking Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client premises in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Joining Progent
Progent is a progressive network support and information technology outsourcing firm headquartered in San Jose, California, in the middle of Silicon Valley. Effective models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have enabled Progent to be one of the most rapidly growing and most respected Microsoft Partners in America. Our extensive support database and collaborative approach to problem resolution has allowed Progent to build up a strong staff and a satisfied worldwide client base.

If you have experience delivering Windows desktop technical support and live in the Berkeley area, teaming with Progent and working for Progent's customers will improve your technical abilities through cooperation with Progent's staff of collaborative, high-productivity consultants. Progent's focus on offering computer expertise and technical support to small and mid-size businesses will be your opportunity to operate personally with decision makers and add significantly to the growth of exciting businesses. Also, Progent's virtual office network provides advanced technology for remote access and mobile communications to enable you to deliver fast solutions when you take on mission-critical problems.

If you want to be considered for this job, please send your qualifications to job-p016@progent.com. Be sure to specify the job code of the opportunity that you are applying for.

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Select a Topic:

Oakland Freelancing Job

Position Title

Desktop Engineer

Job Number

P016

Location

Work from home, virtual office infrastructure.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, PC desktop, laptop and peripheral setup, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Main Responsibilities
  • Support, analyze and resolve problems with all releases of Windows-powered workstation and laptop systems and others as required.
  • Work with computer users in helping to identify and fix application and operating system problems that hinder user productivity
  • Install, integrate and test a range of software programs on user PCs
  • Work on-premises to diagnose and resolve both emergency and chronic issues that impact the stability, security, performance, accessibility, and general functionality of desktops, laptops, imaging devices and other hardware
  • Deploy new end-user hardware and help with other deployments, updates, and exchanges of workstations, laptop computers and associated hardware
  • Provide the timely diagnosis and remediation of PCs and notebooks and associated hardware
  • Stay up-to-date with advanced knowledge of desktop and notebook computing applications and use of WAN infrastructure including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years background in workstation administration new software configuration, computer and peripheral integration, troubleshooting and mitigation)
  • Strong computer debugging and problem isolation skill, talent to install temporary patches to resolve network problems and escalate support services when required
  • In-depth background providing software help to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 programs such as Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Proven dedication to enabling continuous productivity
  • Operate independently and display marked characteristics of ownership and motivation