Progent is looking for Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client premises in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is an innovative network consulting and information technology outsourcing firm based in San Jose, CA, in the middle of Silicon Valley. Effective models for client acquisition, service delivery, network infrastructure, and employee compensation have allowed Progent to be among the most rapidly growing and most respected Microsoft Partners in the U.S. Our extensive support database and team approach to problem solving has allowed Progent to retain a talented staff and a satisfied international client base.

If you have a background giving desktop help and live in the Berkeley area, teaming with Progent and working for Progent's clients will improve your technical abilities through cooperation with Progent's staff of collaborative, high-output consultants. Progent's focus on offering computer consulting and technical support to small businesses will be your opportunity to work closely with top executives and contribute measurably to the growth of dynamic businesses. In addition, Progent's virtual office network provides state-of-the-art technology for remote support and wireless connectivity to enable you to deliver quick solutions when you take on mission-critical problems.

If you want to apply for this job, you should email your resume to job-p016@progent.com. Please specify the job code of the opportunity that interests you.

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Job Title

Desktop Support Specialist

Job Number

P016

Location

Work from home, virtual office infrastructure.

Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, workstation, notebook and peripheral integration, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

Main Responsibilities
  • Support, analyze and resolve issues with all releases of Windows-powered desktop and notebook systems and others as needed.
  • Work directly with computer end users in helping to find and fix app and operating system problems that hinder user productivity
  • Deploy, integrate and verify a range of popular apps on user workstations
  • Work on-premises to find and fix both emergency and persistent problems that affect the stability, protection, performance, accessibility, and overall functionality of workstations, notebooks, imaging devices and other hardware
  • Deploy new end-user equipment and help with other installations, upgrades, and exchanges of PCs, laptop computers and related hardware
  • Assure the timely analysis and repair of workstations and notebooks and related equipment
  • Stay updated with an expert knowledge of workstation and notebook computing applications and use of connectivity technologies including the Internet

Experience/Education

Minimum Professional Background Requirements
  • Three years background in desktop PC administration new program setup, computer and peripheral deployment, trouble analysis and correction)
  • Strong computer troubleshooting and problem isolation skill, talent to implement short-term patches to solve computer problems and escalate support when required
  • Broad background providing software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven commitment to enabling uninterrupted operations
  • Operate without supervision and display distinct characteristics of ownership and motivation