Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client sites in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Working with Progent
Progent is a progressive computer consulting and information technology outsourcing company headquartered in San Jose, California, in the heart of Silicon Valley. Effective models for client acquisition, support delivery, network infrastructure, and employee compensation have allowed Progent to become among the most rapidly growing and most successful Microsoft Partners in the U.S. Our extensive support database and team style of problem solving has helped Progent to retain a talented staff and a loyal worldwide client base.

If you have a background delivering Windows desktop technical support and reside in the Citrus Heights area, joining Progent and supporting Progent's customers will improve your technical abilities through interaction with Progent's staff of collaborative, high-output consultants. Progent's concentration on providing IT expertise and network support to small companies will be your chance to work closely with top executives and contribute measurably to the success of exciting companies. In addition, Progent's virtual office network provides advanced technology for remote support and wireless connectivity to enable you to implement quick solutions when you help with mission-critical problems.

If you would like to apply for this job, you should send your qualifications to job-p016@progent.com. Please include the job number of the opening that you are considering.

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Job Title

Desktop Engineer

Job Code

P016

Work Location

Home-based, virtual office infrastructure.

Required Expertise

Key Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, PC desktop, notebook and peripheral integration, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Main Responsibilities
  • Maintain, analyze and resolve issues with all releases of Microsoft Windows-based PC and notebook computers and others as required.
  • Work directly with computer users in helping to identify and resolve application and OS issues that disrupt productivity
  • Deploy, integrate and verify a variety of popular apps on user PCs
  • Work on-premises to diagnose and remediate both emergency and persistent problems that impact the stability, security, speed, connectivity, and overall functionality of workstations, laptops, imaging devices and other end user equipment
  • Install new end-user hardware and perform other deployments, updates, and swaps of workstations, notebooks and related equipment
  • Assure the prompt diagnosis and repair of workstations and notebooks and related hardware
  • Remain up-to-date with an expert knowledge of desktop and notebook applications and utilization of connectivity technologies including the Internet

Experience/Education

Minimum Professional Experience Requirements
  • Three years experience in desktop PC administration new software setup, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer troubleshooting and fault isolation skill, knowledge to install temporary patches to solve computer problems and escalate support services when necessary
  • In-depth background providing software assistance to small organizations for all Windows operating systems, Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Proven commitment to enabling continuous productivity
  • Work independently and display distinct quality of responsibility and drive