Progent is seeking Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client locations in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Joining Progent
Progent is an innovative computer consulting and information technology outsourcing company based in San Jose, CA, in the center of Silicon Valley. Unique models for client marketing, support delivery, network environment, and employee compensation have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in the U.S. Our extensive technical information base and collaborative style of problem resolution has helped Progent to retain a talented staff and a satisfied worldwide customer base.

If you have a background providing Windows desktop help and live in the Davis area, teaming with Progent and working for Progent's clients will expand your skills through interaction with Progent's team of collaborative, high-output engineers. Progent's concentration on offering computer consulting and technical help to small businesses will give you the opportunity to work closely with decision makers and add measurably to the growth of exciting businesses. In addition, Progent's virtual office network provides advanced technology for remote support and wireless communications to enable you to deliver fast solutions when you help with business-critical tasks.

If you wish to apply for this opening, you should email your resume to Be sure to specify the job code of the position that you are applying for.

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Jobs for Microsoft MCDST Support in Davis California

Position Title

Desktop Engineer

Job Code



Home-based, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Main Responsibilities
  • Support, analyze and troubleshoot problems with all releases of Windows-based PC and notebook computer systems and others as needed.
  • Work directly with computer users in helping to identify and resolve app and OS problems that hinder productivity
  • Install, integrate and verify a variety of popular apps on user workstations
  • Work on-site to find and remediate both emergency and persistent issues that reduce the stability, security, performance, accessibility, and overall capability of workstations, notebooks, imaging devices and other hardware
  • Deploy new end-user hardware and help with other installations, upgrades, and swaps of PCs, laptop computers and related hardware
  • Assure the prompt analysis and remediation of desktops and laptop computers and associated hardware
  • Remain current with an expert knowledge of PC and laptop computing applications and use of WAN infrastructure including the Internet


Minimum Work Experience Requirements
  • Three years background in desktop PC admin new software configuration, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer troubleshooting and fault isolation skill, talent to install short-term patches to solve network issues and escalate support when necessary
  • In-depth experience delivering software assistance to small companies for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated commitment to enabling continuous productivity
  • Work independently and show marked quality of ownership and motivation