Progent is seeking Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is a progressive network consulting and information technology outsourcing company headquartered in San Jose, California, in the heart of Silicon Valley. Unique models for client marketing, service delivery, virtual office environment, and employee compensation have allowed Progent to be one of the fastest growing and most successful Microsoft Partners in the United States. Our extensive technical database and team approach to problem solving has helped Progent to build up a talented staff and a loyal worldwide customer base.

If you have a background delivering Windows desktop technical support and reside in the Fremont area, joining Progent and supporting Progent's customers will expand your skills through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's focus on providing computer expertise and network help to small and mid-size companies will be your opportunity to work closely with decision makers and contribute significantly to the success of dynamic companies. Also, Progent's virtual office network provides state-of-the-art tools for remote access and mobile connectivity to help you to deliver fast solutions when you help with business-critical problems.

If you wish to look further into this position, please send your qualifications to job-p016@progent.com. Be sure to specify the job number of the position that interests you.

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Job Title

Desktop Engineer

Job Code

P016

Location

Home-based, virtual office environment.

Required Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, offsite access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Responsibilities
  • Support, diagnose and troubleshoot issues with all releases of Windows-powered desktop and laptop computers and others as required.
  • Work directly with computer end users in helping to identify and fix app and OS problems that hinder productivity
  • Install, integrate and test a variety of popular apps on user workstations
  • Work on-premises to diagnose and resolve both emergency and persistent problems that impact the stability, security, speed, accessibility, and general capability of workstations, laptops, printers and other hardware
  • Install new end-user hardware and help with other deployments, upgrades, and exchanges of workstations, notebooks and associated equipment
  • Assure the timely analysis and remediation of desktops and laptop computers and related equipment
  • Remain updated with advanced knowledge of desktop and laptop applications and use of WAN infrastructure including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years background in desktop PC admin new software configuration, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer troubleshooting and problem isolation skill, talent to install short-term patches to resolve network issues and escalate support when required
  • Broad experience delivering software help to small organizations for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 applications including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Proven dedication to facilitating continuous productivity
  • Work independently and display distinct characteristics of ownership and drive