Progent is looking for Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client premises in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Working with Progent
Progent is an innovative computer support and information technology outsourcing company headquartered in San Jose, CA, in the center of Silicon Valley. Effective models for client marketing, support delivery, virtual office environment, and employee benefits have allowed Progent to become one of the most rapidly growing and most respected Microsoft Partners in America. Our extensive technical information base and collaborative style of problem resolution has allowed Progent to retain a strong staff and a loyal international client base.

If you have experience providing desktop help and reside in the Fremont area, joining Progent and working for Progent's customers will improve your skills through cooperation with Progent's staff of mutually supportive, high-output consultants. Progent's focus on offering IT expertise and technical help to small companies will be your opportunity to operate closely with decision makers and add measurably to the growth of dynamic companies. In addition, Progent's virtual office network provides state-of-the-art tools for remote access and mobile communications to enable you to deliver fast solutions when you take on mission-critical tasks.

If you want to pursue this job, please send your resume to job-p016@progent.com. Please specify the job code of the opportunity that you are considering.

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Select a Topic:


Job Title

Desktop Support Specialist

Job Code

P016

Work Location

Work from home, virtual office infrastructure.

Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, workstation, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

Responsibilities
  • Support, diagnose and troubleshoot problems with all releases of Microsoft Windows-powered workstation and laptop systems and others as needed.
  • Work with computer users in assisting to identify and resolve application and operating system problems that hinder user productivity
  • Deploy, configure and test a range of software programs on user PCs
  • Work on-site to diagnose and resolve both urgent and persistent issues that affect the stability, security, speed, connectivity, and general functionality of desktops, laptops, printers and other hardware
  • Install new end-user equipment and perform other installations, updates, and swaps of PCs, laptop computers and related equipment
  • Assure the timely analysis and remediation of PCs and notebooks and associated hardware
  • Stay up-to-date with advanced knowledge of PC and notebook applications and use of connectivity technologies including the Internet

Experience

Minimum Work Background Requirements
  • Three years experience in desktop PC admin new software setup, computer and peripheral integration, troubleshooting and mitigation)
  • Strong computer troubleshooting and problem isolation ability, talent to install short-term patches to solve computer issues and escalate support services when required
  • In-depth background providing software help to small companies for all Microsoft Windows operating systems, Office Suite, and Office 365 apps including Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Proven commitment to facilitating continuous productivity
  • Work independently and display distinct quality of responsibility and motivation