Progent is looking for Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Working with Progent
Progent is a progressive computer consulting and information technology outsourcing firm based in San Jose, California, in the heart of Silicon Valley. Unique models for client acquisition, support delivery, network infrastructure, and employee benefits have allowed Progent to be among the most rapidly growing and most successful Microsoft Partners in America. Our extensive support database and collaborative style of problem solving has allowed Progent to retain a strong staff and a loyal international client base.

If you have a background delivering Windows desktop help and live in the Hayward area, teaming with Progent and supporting Progent's customers will expand your skills through interaction with Progent's staff of mutually supportive, high-productivity engineers. Progent's focus on offering IT expertise and technical support to small companies will be your chance to work personally with top executives and contribute significantly to the success of dynamic companies. In addition, Progent's virtual office network offers advanced tools for remote access and mobile connectivity to enable you to deliver quick solutions when you help with mission-critical problems.

If you would like to look further into this job, you should email your resume to job-p016@progent.com. Please include the job number of the opening that you are asking about.

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Select a Topic:


Job Title

Desktop Engineer

Job Code

P016

Work Location

Work from home, virtual office infrastructure.

Expertise

Key Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, workstation, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Essential Activities

Main Responsibilities
  • Support, analyze and troubleshoot issues with all versions of Windows-based PC and notebook computers and others as needed.
  • Work directly with computer users in helping to identify and resolve app and OS issues that hinder user productivity
  • Deploy, integrate and verify a range of software programs on user PCs
  • Work on-premises to find and remediate both urgent and chronic issues that reduce the stability, protection, performance, connectivity, and general capability of desktops, notebooks, imaging devices and other end user equipment
  • Deploy new end-user hardware and help with other deployments, upgrades, and exchanges of desktops, laptop computers and associated equipment
  • Provide the timely analysis and repair of workstations and notebooks and associated hardware
  • Stay updated with advanced knowledge of desktop and laptop applications and utilization of WAN technologies including the Internet

Experience/Education

Minimum Work Background Requirements
  • Three years background in workstation administration new software setup, computer and peripheral integration, trouble analysis and mitigation)
  • Strong computer troubleshooting and fault isolation ability, knowledge to implement short-term patches to resolve network problems and escalate support services when necessary
  • In-depth experience providing software assistance to small organizations for all Windows OS, Office Suite, and Office 365 applications including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated dedication to enabling uninterrupted productivity
  • Work without supervision and show marked quality of responsibility and motivation