Progent is seeking Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Benefits of Working with Progent
Progent is an innovative computer support and information technology outsourcing firm headquartered in San Jose, California, in the middle of Silicon Valley. Effective models for customer marketing, support delivery, virtual office infrastructure, and employee benefits have allowed Progent to become among the fastest growing and most respected Microsoft Partners in America. Our extensive support database and team approach to problem solving has helped Progent to retain a talented staff and a loyal worldwide customer base.

If you have experience providing Windows desktop support and live in the Hayward area, joining Progent and supporting Progent's clients will improve your skills through interaction with Progent's team of collaborative, high-productivity consultants. Progent's concentration on offering IT expertise and network help to small and mid-size businesses will be your opportunity to work closely with top executives and contribute significantly to the growth of dynamic businesses. Also, Progent's virtual office network offers advanced technology for remote access and mobile connectivity to enable you to implement quick solutions when you help with business-critical problems.

If you wish to be considered for this position, please email your resume to job-p016@progent.com. Be sure to include the job number of the position that you are applying for.

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Career Union City, CA

Job Title

Desktop Support Specialist

Job Number

P016

Work Location

Work from home, virtual office environment.

Required Expertise

Key Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, PC desktop, laptop and peripheral setup, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Responsibilities
  • Support, analyze and troubleshoot issues with all releases of Microsoft Windows-powered PC and laptop computer systems and others as necessary.
  • Work directly with computer end users in helping to find and fix application and operating system issues that disrupt user productivity
  • Deploy, integrate and verify a range of popular apps on user workstations
  • Work on-site to find and remediate both urgent and persistent problems that impact the reliability, protection, performance, accessibility, and general functionality of desktops, notebooks, printers and other hardware
  • Install new end-user equipment and perform other deployments, updates, and exchanges of desktops, laptop computers and associated equipment
  • Provide the prompt analysis and remediation of desktops and laptop computers and related equipment
  • Remain up-to-date with advanced knowledge of workstation and notebook computing applications and utilization of WAN infrastructure including the Internet

Experience

Minimum Work Experience Requirements
  • Three years experience in desktop PC administration new software configuration, computer and peripheral deployment, trouble analysis and resolution)
  • Strong computer troubleshooting and problem isolation ability, talent to implement short-term patches to resolve network issues and escalate support services when necessary
  • Broad background providing software assistance to small organizations for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 applications including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated commitment to facilitating continuous operations
  • Work without supervision and display distinct characteristics of responsibility and drive