Progent is seeking Desktop Support Consultants to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client sites in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. Also, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is a progressive network support and IT outsourcing firm based in San Jose, California, in the middle of Silicon Valley. Effective models for client marketing, support delivery, virtual office environment, and employee compensation have allowed Progent to become among the fastest growing and most successful Microsoft Partners in the U.S. Our shared technical database and team approach to problem resolution has allowed Progent to retain a strong staff and a satisfied worldwide client base.

If you have experience giving Windows desktop support and live in the Modesto area, joining Progent and working for Progent's customers will improve your skills through interaction with Progent's team of collaborative, high-output engineers. Progent's concentration on providing IT expertise and network help to small businesses will be your chance to operate closely with top executives and add measurably to the growth of exciting companies. Also, Progent's virtual office network offers state-of-the-art technology for remote support and wireless connectivity to help you to implement quick solutions when you take on mission-critical problems.

If you would like to pursue this job, you should email your resume to job-p016@progent.com. Be sure to specify the job number of the opening that you are asking about.

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Position Title

Desktop Support Specialist

Job Code

P016

Location

Home-based, virtual office environment.

Required Expertise

Key Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, PC desktop, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Main Responsibilities
  • Maintain, diagnose and resolve problems with all versions of Microsoft Windows-based PC and notebook computers and others as required.
  • Work with computer users in helping to find and resolve app and OS issues that disrupt productivity
  • Deploy, configure and test a variety of applications on user workstations
  • Work on-premises to find and remediate both emergency and persistent problems that reduce the stability, protection, performance, connectivity, and general functionality of workstations, notebooks, printers and other end user equipment
  • Install new end-user hardware and perform other installations, upgrades, and exchanges of workstations, laptop computers and related equipment
  • Assure the timely diagnosis and repair of desktops and notebooks and associated hardware
  • Remain current with advanced knowledge of workstation and laptop applications and use of WAN infrastructure including the Internet

Experience/Education

Minimum Work Background Requirements
  • Three years background in workstation administration new software configuration, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer debugging and problem isolation ability, talent to install short-term patches to resolve computer problems and escalate support when necessary
  • In-depth experience providing software assistance to small organizations for all Windows OS, Office Suite, and Microsoft Office 365 applications including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated dedication to enabling uninterrupted operations
  • Work independently and display marked characteristics of responsibility and motivation