Progent is seeking Desktop Support Experts to help Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is an innovative network consulting and information technology outsourcing firm based in San Jose, California, in the middle of Silicon Valley. Effective models for customer marketing, support delivery, virtual office environment, and employee compensation have enabled Progent to be one of the fastest growing and most respected Microsoft Partners in the United States. Our shared technical database and team style of problem resolution has helped Progent to retain a strong staff and a loyal worldwide client base.

If you have a background providing Windows desktop technical support and live in the Monterey area, teaming with Progent and working for Progent's clients will improve your skills through cooperation with Progent's staff of collaborative, high-productivity engineers. Progent's focus on providing computer consulting and network help to small and mid-size businesses will be your chance to work closely with decision makers and add significantly to the growth of dynamic companies. In addition, Progent's virtual office infrastructure offers advanced technology for remote access and mobile connectivity to help you to deliver fast solutions when you take on mission-critical tasks.

If you want to look further into this position, please send your resume to job-p016@progent.com. Please specify the job number of the position that you are considering.

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Position Title

Desktop Engineer

Job Number

P016

Work Location

Work from home, virtual office infrastructure.

Expertise

Required Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, laptop and peripheral integration, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities

Responsibilities
  • Maintain, analyze and troubleshoot problems with all releases of Windows-powered PC and laptop computers and others as necessary.
  • Work directly with computer users in helping to find and resolve app and operating system problems that impact user productivity
  • Install, configure and test a range of software programs on user workstations
  • Operate on-site to diagnose and fix both emergency and chronic issues that impact the reliability, security, speed, connectivity, and general capability of desktops, laptops, printers and other end user equipment
  • Install new end-user equipment and help with other deployments, upgrades, and exchanges of workstations, laptop computers and associated equipment
  • Provide the prompt diagnosis and repair of desktops and laptop computers and related equipment
  • Remain up-to-date with advanced knowledge of workstation and notebook applications and utilization of connectivity infrastructure including the Internet

Experience

Minimum Work Experience Requirements
  • Three years experience in desktop PC administration new software configuration, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer troubleshooting and problem isolation ability, talent to implement temporary patches to solve network issues and escalate support when required
  • In-depth experience delivering software assistance to small companies for all Windows OS, Microsoft Office Suite, and Office 365 apps including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated commitment to facilitating uninterrupted operations
  • Operate without supervision and display marked characteristics of responsibility and motivation