Progent is looking for Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer sites in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.
Why Consultants Are Teaming with Progent
Progent is an innovative computer consulting and information technology outsourcing firm based in San Jose, CA, in the center of Silicon Valley. Unique models for customer acquisition, service delivery, network environment, and employee benefits have enabled Progent to be one of the most rapidly growing and most successful Microsoft Partners in the U.S. Our shared technical database and team style of problem resolution has allowed Progent to build up a strong staff and a loyal worldwide client base.
If you have a background giving Windows desktop support and reside in the Napa area, joining Progent and supporting Progent's clients will improve your skills through interaction with Progent's staff of collaborative, high-output engineers. Progent's concentration on providing IT expertise and technical help to small and mid-size companies will be your chance to operate personally with top executives and add significantly to the success of dynamic companies. In addition, Progent's virtual office infrastructure offers state-of-the-art tools for remote support and mobile communications to enable you to deliver quick solutions when you take on mission-critical problems.
Work from home, virtual office infrastructure.
Key Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft software products, PC desktop, laptop and peripheral setup, offsite access for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Maintain, diagnose and troubleshoot problems with all releases of Windows-powered desktop and laptop systems and others as necessary.
Work with computer users in assisting to find and fix application and operating system problems that disrupt user productivity
Deploy, integrate and verify a variety of applications on user workstations
Work on-premises to diagnose and fix both emergency and persistent problems that impact the reliability, security, speed, connectivity, and overall capability of desktops, notebooks, imaging devices and other hardware
Deploy new end-user hardware and perform other deployments, upgrades, and exchanges of PCs, laptop computers and related hardware
Assure the prompt analysis and remediation of desktops and notebooks and associated hardware
Remain updated with an expert knowledge of PC and laptop applications and utilization of WAN infrastructure including the Internet
Minimum Professional Experience Requirements
Three years experience in workstation administration new program setup, computer and peripheral deployment, troubleshooting and mitigation)
Strong computer debugging and problem isolation ability, knowledge to implement temporary patches to resolve computer problems and escalate support services when necessary
In-depth experience providing software help to small organizations for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication skills
Demonstrated dedication to enabling uninterrupted operations
Work independently and show distinct characteristics of responsibility and motivation
If you would like to be considered for this opening, you should send your resume to
. Please specify the job number of the opportunity that interests you.
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