Progent is looking for Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client premises in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is an innovative network consulting and IT outsourcing company based in San Jose, California, in the middle of Silicon Valley. Unique models for customer marketing, service delivery, virtual office infrastructure, and employee compensation have enabled Progent to become among the fastest growing and most successful Microsoft Partners in the United States. Our shared support database and collaborative approach to problem resolution has allowed Progent to build up a strong staff and a loyal international customer base.

If you have experience giving Windows desktop technical support and reside in the Oakland area, joining Progent and working for Progent's customers will expand your technical abilities through cooperation with Progent's staff of collaborative, high-productivity consultants. Progent's focus on providing computer expertise and network help to small and mid-size businesses will be your chance to work personally with decision makers and add significantly to the success of exciting businesses. Also, Progent's virtual office network offers advanced technology for remote support and wireless connectivity to enable you to implement fast solutions when you take on business-critical problems.

If you want to look further into this job, you should email your qualifications to Please specify the job code of the position that you are applying for.

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Position Title

Desktop Engineer

Job Code



Home-based, virtual office environment.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, workstation, laptop and peripheral integration, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

  • Support, diagnose and resolve problems with all versions of Microsoft Windows-powered workstation and laptop computers and others as necessary.
  • Work directly with computer users in assisting to find and resolve app and operating system problems that disrupt user productivity
  • Deploy, integrate and verify a variety of popular apps on user workstations
  • Work on-premises to find and fix both emergency and persistent problems that impact the reliability, security, speed, connectivity, and general capability of workstations, laptops, printers and other hardware
  • Deploy new end-user hardware and help with other installations, updates, and swaps of desktops, notebooks and associated equipment
  • Assure the prompt diagnosis and repair of workstations and notebooks and related hardware
  • Stay updated with an expert knowledge of PC and notebook computing applications and use of connectivity technologies including the Internet


Minimum Professional Experience Requirements
  • Three years experience in desktop PC admin new program setup, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer debugging and fault isolation ability, talent to install temporary patches to solve network issues and escalate support services when necessary
  • In-depth experience providing software help to small organizations for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Proven dedication to facilitating uninterrupted operations
  • Operate independently and display distinct quality of responsibility and drive