Progent is seeking Desktop Support Experts to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer premises in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is a progressive network support and information technology outsourcing company headquartered in San Jose, CA, in the middle of Silicon Valley. Effective models for customer marketing, service delivery, network environment, and employee benefits have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in the United States. Our shared support database and team style of problem resolution has helped Progent to retain a talented staff and a loyal worldwide customer base.

If you have a background delivering Windows desktop help and live in the Petaluma area, teaming with Progent and supporting Progent's customers will expand your technical abilities through interaction with Progent's team of collaborative, high-productivity consultants. Progent's focus on offering IT consulting and network support to small and mid-size companies will give you the opportunity to operate closely with top executives and add measurably to the success of exciting businesses. In addition, Progent's virtual office infrastructure offers state-of-the-art technology for remote support and wireless communications to enable you to implement quick solutions when you take on mission-critical problems.

If you want to pursue this position, please send your qualifications to job-p016@progent.com. Be sure to include the job number of the position that you are applying for.

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Job Title

Desktop Engineer

Job Code

P016

Work Location

Home-based, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, PC desktop, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

Main Responsibilities
  • Maintain, diagnose and resolve problems with all versions of Microsoft Windows-powered PC and notebook computers and others as necessary.
  • Work directly with computer end users in assisting to find and resolve application and OS issues that disrupt user productivity
  • Install, configure and verify a variety of popular apps on user PCs
  • Work on-site to diagnose and resolve both urgent and chronic issues that affect the stability, security, speed, accessibility, and overall functionality of desktops, laptops, imaging devices and other hardware
  • Deploy new end-user equipment and help with other deployments, upgrades, and swaps of workstations, laptop computers and related hardware
  • Provide the timely analysis and repair of PCs and laptop computers and related hardware
  • Remain up-to-date with an expert knowledge of PC and notebook applications and use of WAN technologies including the Internet

Experience

Minimum Professional Background Requirements
  • Three years background in workstation admin new software setup, computer and peripheral integration, trouble analysis and correction)
  • Strong computer debugging and problem isolation skill, talent to implement temporary patches to solve computer problems and escalate support when required
  • In-depth background delivering software help to small organizations for all Microsoft Windows operating systems, Office Suite, and Office 365 apps including Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated commitment to facilitating uninterrupted operations
  • Operate without supervision and show marked characteristics of responsibility and motivation