Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Advantages of Teaming with Progent
Progent is a progressive computer support and information technology outsourcing company headquartered in San Jose, CA, in the heart of Silicon Valley. Unique models for customer acquisition, service delivery, virtual office environment, and employee benefits have enabled Progent to be one of the most rapidly growing and most respected Microsoft Partners in the U.S. Our extensive support information base and team style of problem solving has helped Progent to retain a strong staff and a satisfied worldwide client base.
If you have experience delivering Windows desktop help and reside in the Petaluma area, teaming with Progent and supporting Progent's customers will improve your skills through cooperation with Progent's staff of mutually supportive, high-productivity consultants. Progent's focus on providing computer consulting and technical help to small companies will give you the opportunity to operate closely with top executives and add measurably to the success of dynamic companies. Also, Progent's virtual office infrastructure offers advanced tools for remote support and wireless communications to help you to deliver quick solutions when you help with business-critical problems.
Desktop Support Specialist
Home-based, virtual office environment.
Key Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft software products, workstation, laptop and peripheral setup, remote access for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Maintain, diagnose and resolve problems with all releases of Windows-based PC and notebook computer systems and others as necessary.
Work with computer users in assisting to identify and fix application and OS problems that hinder user productivity
Deploy, integrate and test a variety of software programs on user workstations
Work on-premises to diagnose and resolve both urgent and chronic issues that reduce the reliability, security, performance, accessibility, and general capability of desktops, laptops, imaging devices and other end user equipment
Install new end-user hardware and help with other deployments, updates, and swaps of desktops, notebooks and associated hardware
Assure the timely analysis and repair of PCs and laptop computers and associated equipment
Stay updated with an expert knowledge of workstation and laptop computing applications and utilization of connectivity technologies including the Internet
Minimum Professional Background Requirements
Three years experience in workstation admin new program configuration, computer and peripheral deployment, trouble analysis and mitigation)
Strong computer debugging and fault isolation skill, knowledge to install temporary patches to resolve computer issues and escalate support when necessary
In-depth experience delivering software assistance to small organizations for all Microsoft Windows operating systems, Office Suite, and Office 365 programs including Outlook, Microsoft Word, and Excel
Excellent speaking and written communication ability
Proven dedication to enabling uninterrupted operations
Operate without supervision and display marked quality of responsibility and drive
If you want to be considered for this opening, you should email your resume to firstname.lastname@example.org. Please specify the job code of the opening that interests you.
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