Progent is looking for Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is an innovative network consulting and information technology outsourcing company headquartered in San Jose, California, in the middle of Silicon Valley. Unique models for customer acquisition, support delivery, virtual office infrastructure, and employee benefits have enabled Progent to become among the most rapidly growing and most respected Microsoft Partners in the United States. Our extensive technical database and team approach to problem resolution has helped Progent to build up a strong staff and a loyal international client base.

If you have a background giving desktop support and live in the Pleasanton area, joining Progent and supporting Progent's customers will improve your technical abilities through interaction with Progent's staff of collaborative, high-productivity consultants. Progent's focus on offering IT expertise and network help to small and mid-size businesses will give you the opportunity to work personally with decision makers and contribute measurably to the growth of dynamic companies. In addition, Progent's virtual office infrastructure offers advanced tools for remote support and mobile communications to help you to implement quick solutions when you help with business-critical tasks.

If you want to be considered for this opening, please send your qualifications to Be sure to specify the job number of the opportunity that you are asking about.

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Job Title

Desktop Support Specialist

Job Code



Home-based, virtual office infrastructure.

Required Expertise

Key Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, offsite connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

  • Support, analyze and resolve issues with all versions of Windows-based workstation and notebook systems and others as needed.
  • Work directly with computer end users in helping to find and fix application and operating system issues that disrupt user productivity
  • Deploy, integrate and verify a range of applications on user workstations
  • Work on-site to diagnose and fix both emergency and chronic problems that impact the reliability, security, speed, accessibility, and overall functionality of desktops, notebooks, printers and other hardware
  • Deploy new end-user hardware and perform other installations, upgrades, and swaps of desktops, laptop computers and related hardware
  • Provide the prompt diagnosis and repair of PCs and notebooks and related hardware
  • Remain current with an expert knowledge of desktop and laptop computing applications and utilization of WAN technologies including the Internet


Minimum Work Experience Requirements
  • Three years experience in desktop PC administration new program setup, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer troubleshooting and problem isolation ability, knowledge to install temporary patches to solve computer issues and escalate support services when required
  • Broad experience providing software assistance to small organizations for all Windows operating systems, Office Suite, and Office 365 apps such as Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven commitment to facilitating uninterrupted operations
  • Operate without supervision and show marked characteristics of ownership and motivation