Progent is seeking Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer locations in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Benefits of Joining Progent
Progent is a progressive network support and information technology outsourcing company based in San Jose, California, in the center of Silicon Valley. Effective models for client marketing, service delivery, virtual office environment, and employee compensation have enabled Progent to be among the most rapidly growing and most respected Microsoft Partners in the United States. Our shared technical information base and team approach to problem solving has helped Progent to retain a talented staff and a loyal international client base.
If you have a background providing desktop technical support and reside in the Sacramento area, joining Progent and supporting Progent's customers will improve your technical abilities through interaction with Progent's team of mutually supportive, high-output consultants. Progent's concentration on offering computer expertise and network help to small and mid-size companies will be your opportunity to work closely with decision makers and add significantly to the success of dynamic businesses. In addition, Progent's virtual office infrastructure provides advanced tools for remote support and wireless communications to help you to deliver fast solutions when you help with mission-critical problems.
Work from home, virtual office environment.
Key Areas of Expertise
Microsoft Exchange-based Outlook email
Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote access for users
Setup and validate Virtual Private Network (VPN) configurations
Basic network administration, such as user maintenance
Maintain, analyze and troubleshoot problems with all releases of Microsoft Windows-based workstation and notebook computers and others as required.
Work directly with computer end users in helping to identify and resolve app and operating system issues that hinder productivity
Deploy, configure and test a variety of software programs on user PCs
Operate on-site to find and fix both urgent and chronic issues that reduce the stability, security, speed, connectivity, and general functionality of workstations, laptops, imaging devices and other hardware
Deploy new end-user hardware and perform other deployments, upgrades, and swaps of desktops, notebooks and associated equipment
Provide the timely analysis and repair of desktops and laptop computers and related equipment
Remain current with advanced knowledge of desktop and laptop applications and use of connectivity infrastructure including the Internet
Minimum Professional Background Requirements
Three years background in desktop PC administration new software configuration, computer and peripheral integration, troubleshooting and resolution)
Strong computer debugging and problem isolation ability, talent to implement temporary patches to solve computer problems and escalate support when required
In-depth background providing software assistance to small organizations for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
Excellent speaking and written communication ability
Demonstrated commitment to facilitating uninterrupted operations
Operate independently and display marked quality of responsibility and motivation
If you wish to apply for this position, please email your qualifications to email@example.com. Be sure to include the job number of the opportunity that you are asking about.
MS Communications Server provides IM and presence as part of an extensible, world-class solution offering enhanced protection, seamless compatibility with additional Microsoft products, an extendable, standards-based development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers lower costs and elevated business efficiencies, increased worker output, and stronger IP security. MS Communications Server has been replaced by Lync, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications consultants offer remote and on-premises configuration support and mediation help for your Office Communications Server 2007 environment and can assist your organization to evaluate the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also assist you to plan and carry out an efficient upgrade that will add business value to your information network
Progent has created several network security packages designed to deliver larger enterprises an independent and thorough network security assessment from a group of qualified security consultants. All Progent's security assessment packages incorporate a suite of services including automated scans from inside and from beyond the company security perimeter, expert analysis of scan results by accredited security engineers, creation of a paper documenting the findings, plus an interactive high-level executive summary and a detailed interactive review for internal network managers.
Remote management cards offer IT administrators full control of a server without the requirement for an on-site visit. Using remote management cards, all console screen data plus keyboard and mouse operations are transferred to a remote session to a support professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can help you to plan, implement, and support a fault-tolerant business network that incorporates remote server management cards and Progent can utilize these remote server management cards to provide low-cost off-site technical assistance. Progent has experience with a number of remote management cards including Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon remote management cards.
Progent's Cisco-certified CCIE network infrastructure consultants can help you to configure, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point support, Cisco IP phone consulting, and CUCM/CallManager software expertise.
ProSight LAN Watch is Progentís server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of critical devices that power your IT network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all potential issues can be resolved before they can impact productivity.
If you need assistance writing, improving, or troubleshooting business aplications for Microsoft Windows, any version of Linux, or the Web, Progentís expert team of programmers, database architects, and software project managers can make sure you get the job done on schedule and within budget. Progent's experienced application programmers can provide affordable and efficient remote consulting for projects as small as creating Vidual Basic scripts for Excel or as challenging as rolling out mission-critical database applications based on Microsoft SQL Server or MySQL.
Network monitoring commonly consists of tracking a networkís resource usage in order to uncover throughput backups or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring utilities that run under Linux and can be deployed to monitor multi-OS networks where UNIX and Windows operate together. Progent's system support consultants can help you take advantage of both these tools to optimize and repair your network. Progent's Linux consulting professionals offer small businesses and programmers assistance with administering and supporting UNIX and Linux systems that work with Microsoft-based technology.
Progent's certified consultants provide technical support and IT consulting services for Exchange 2003 Server, Microsoft Windows 2003 Server, and for the complete family of Microsoft server platforms. Progent's migration, configuration, administration, and support expertise for Microsoft Exchange 2003 Server include planning, deployment, documentation, local and off-site troubleshooting, Help Desk outsourcing, expert security consulting, and comprehensive network management outsourcing.
Progent can help organizations of all sizes to follow leading practices to set up SCVMM 2012 hosts, networking, storage, and library resources; plan, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring and reporting. Progent can help your business to move from an earlier release of SCVMM or from another virtualization management system, and Progent can show you how you to enhance and troubleshoot your current SCVMM 2012 environment to make sure you realize maximum business value.
Progent's Private Cloud Hosting outsourcing offers complete hosting of a small or mid-size organization's production servers in an environment that gives the highest level of availability and scalability and is also simple to move to any data center. Progent's Private Cloud Hosting and Management services are based on proven virtualization architectures that allow small companies with multi- platform environments to save dramatically on the costs of capital investments, infrastructure maintenance, and network administration while achieving enterprise-class fault tolerance and an unprecedented degree of vendor flexibility.
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data.
Microsoft Dynamics GP can help you grow and control your business more efficiently by delivering easy availability of decision-driving information and a fast ROI. Dynamics GP confers important business benefits such as its ability to expand the reach of your company, manage your financials, automate financial processes, standardize procedures throughout your company, improve inventory control, increase order accuracy, expand revenue and shorten lead-time, and increase free cash flow. Progent can show you how to set up and maintain a robust, secure server and communications infrastructure to support Great Plains, and can offer experienced Dynamics GP consultants to help you reap all the benefits of your Dynamics GP/Great Plains business management system.
Progent's Microsoft authorized Consultants provide several ways to help medium-size and large businesses create an efficient and successful in-house Computer Support Help Desk. Progent's consulting services include ROI analysis, process study and enhancement, management reporting, training of internal staff, and documentation of processes. Progent's Software Selection and Integration Support Services help companies sift through the various top level Help Desk application programs on the market and decide which products may be excessively expensive, lack key capabilities, or align badly with your organization's business goals. Progent also offers short-term staffing for organizations who need to reinforce their in-house Help Desk staff for special projects or to fill in for absent or incapacitated personnel.
Microsoft SQL Server 2000 is a rich, web-aware database and data analysis package that enables the rapid creation of a new generation of enterprise-class applications that can provide your company a significant competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the capability to communicate across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft integration, assures you success in designing, installing and managing Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET environment.
By using virtual servers, businesses can run many virtual servers on one physical server. Virtualization technology allows businesses to gain all the benefits of server segmentation, but without the costs that goes with purchasing additional server hardware. Virtualization is also the critical technology for private clouds, which provide major benefits such as reducing the costs of hardware, datacenter facilities, and administration while improving data security, network availability, and disaster recovery. Other useful server management options include server monitoring software, Microsoft WSUS, and remote server management hardware. Progent's certified server management consultants can help you with all aspects of server virtualization and management to allow your business to cut costs and conserve time.
Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by every consultant to every customer. The discipline of documenting and archiving service records results in more effective support and avoids a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.
Progent can assist your business to deploy Cisco Wi-Fi controller appliances to manage wireless LANs of any size. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi solution or carry out an efficient migration to Cisco's modern Wi-Fi controller solutions.
VMware's NSX network virtualization technology enables you to build complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation regardless of the physical components used by the basic IP network. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate SLAs and demonstrate compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can rapidly recover the entire logical network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist your organization to plan, deploy, test and manage a DR solution based on VMware Site Recovery Manager and VMware NSX.
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small company's servers in a solution that gives the highest degree of dependability and scalability and is also simple to migrate to any data center. ProSight Virtual Hosting services are based upon proven virtualization architectures that allow small businesses with multi- platform IT systems to save dramatically on the expense of capital equipment, system maintenance, and IT administration while achieving world-class reliability and an unprecedented degree of vendor independence.
Progent's Data Center consultants can show you how to find high availability data centers that meet the particular requirements of your business. Fault tolerant Internet Data Centers are especially attractive to small companies due to of their low cost and convenience in comparison to pursuing a do-it-yourself approach. Trying to design an in-house data center with even a basic degree of fault tolerance is too costly for typical small organizations. Progent can help you reap all the advantages of non-stop data centers and 24x7 colo sites by providing a complete range of engineering and maintenance services.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent's SonicWALL consultants can show you how to configure, manage, and troubleshoot SonicWALL firewall/VPN appliances inculding the current SonicWALL TZ Series of appliances and the legacy SonicWALL PRO 2040 devices. Progent's CISSP certified consultants, CISM qualified security professionals, and CISA certified IS security audit consultants can help you design a complete network protection strategy, including documented policies, and build security into your business processes.
GIAC (Global Information Assurance Certification) was established in 1999 to certify the skill of IT security professionals. GIAC certifications are acknowledged by businesses and government organizations throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with all of the security services addressed under GIAC certification such as evaluating infrastructure vulnerability, incident management and response, intrusion detection, web application security and security information and event management (SIEM) solutions.
Progent's ProSight family of managed services are geared to provide organizations who maintain minimal internal IT administration and support staffs with low-cost help from world-class management platforms and technical expertise. Benefits of the ProSight catalog of managed IT services include predictable network management costs, smart automation of common administrative processes, continual absorption of the latest technology, graceful transition from older technology to current solutions, improved fit between information technology with strategic goals, access to veteran IT experts, and freeing up management to concentrate on business issues instead of fast-evolving network technology.
Cisco Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, is the center of Cisco's communications and collaboration portfolio. Cisco Unified CM and Cisco Unified Communications Manager Express provide an advanced IP-PBX by integrating tightly with apps that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's Cisco-certified network consultants can deliver effective and affordable online and on-premises expertise to assist businesses of any size to create and maintain Unified CM environments by providing Unified Communications Manager integration and troubleshooting services that add optimum business value. Progent can assist with any aspect of CUCM configuration and debugging in areas such as integrating Cisco Voice over IP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN support, installing Cisco ISR routers with CUBE support, designing Cisco UCS server failover solutions for survivability, capacity planning, and integration with Microsoft Exchange Server.
Progent provides consulting expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard XTM and Firebox families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and maintain a WatchGuard VPN security appliance that fits your network security strategy and meets your IT budget. Progent can also help you to integrate WatchGuard Firewall/VPN and SSL VPN products with protection products from other vendors and provide a one-stop source for technical help, training, and security consulting.
Dynamics GP/Great Plains 2010 financial software is a full-featured business management solution that integrates data and processes throughout your company, communicates easily with other applications, and brings together employees, clients and vendors regardless of time or place. Designed for small to mid-size companies, MS Dynamics GP 2010 and MS Dynamics GP Version 10.0 provide functionality for financials, management reporting, project management, inventory and order control, e-commerce, human resource management, customer relationship management, field service, manufacturing, retail management, and online business services. Progent can show you how to set up and manage a robust, secure server and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your business exploit the full potential of Microsoft Dynamics GP 2010.
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, optimizing and repairing SCOM environments and offer organizations of all sizes advanced remote or onsite consulting support for SCOM 2012. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network fabric and Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast remote or on-premises troubleshooting to assist you to fix critical problems detected by Microsoft SCOM 2012.
Email Guard from Postini provides constantly upgraded spam and virus filtering, content filtering, and security from email-based DHA attacks and denial of service attacks. Progent is a Postini aggregator and support firm. If your company is too small to purchase for a regular Postini license, you can still have the use of Postiniís Perimeter Management services via Progentís E-Mail Guard spam filtering and virus protection aggregation program. Progentís certified e-mail protection consultants can help you create an email security strategy that features antispam and virus defense products and processes.
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data.
Progent's Microsoft-certified consultants have over a decade of experience providing email solutions for companies that range from small offices to global corporations. Progent offers economical support for all editions of Microsoft Exchange Server to enhance email and virus security, configure high availability email environments, and facilitate remote and wireless email connectivity. Progentís Microsoft Exchange consulting services can help you in designing and carrying out a move from a legacy SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange Server 2016. Progent also provides integration help for Windows 8, Windows 7, and Windows XP clients running Outlook and can show you how to configure Microsoft Outlook Web App (OWA) for all major browsers. For e-mail virus defense, spam blocking and data data leak prevention, Progent offers Email Guard security services.
Progent's Microsoft-certified experts offer computer help and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting professionals can show you how to plan, integrate, maintain and manage the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, Microsoft SharePoint Server, Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
Progent's Cisco certified wireless networking experts can provide economical remote and on-premises help for legacy and modern 802.11ac Aironet Wi-Fi access points (APs) and Progent can help your business to design and maintain Wi-Fi environments that incorporate indoor and outside/industrial Aironet access points.
For smaller businesses, computer security and compliance is excessively complicated to stay ahead of but too dangerous to overlook. The largest largest enterprises have been breached, and the top cloud services have occasionally been knocked out. It looks like there's no place to run. Progent makes it economical for smaller businesses to carry out vital security projects effectively by offering the benefit of billable time to the closest minute without any minimum billing for online support. This means you can have the help of a seasoned computer expert to deliver precisely the knowledge you need whenever you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist you with any level of network security including security assessments, virus screening and recovery, spam and email content filtering, email data loss prevention, compliance reporting, and designing a comprehensive security strategy.
Progent's certified TMG 2010 and ISA Server 2006 consultants can assist you to plan, install, and manage an implementation of Forefront TMG or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall security, speed and manageability that your business requires.
Dynamics GP/Great Plains software includes analytics and reporting features that allow you to track all business processes, revenues and expenses, and sales trends with integrated drill-down, query, and reporting functions. Progent's Dynamics GP/Great Plains reporting support services can enable you to design reports that allow you to understand your business more thoroughly, turning uncooked data into useful management information. Progent is able to improve your reporting and business analysis by offering Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can provide Microsoft .NET support, Microsoft SQL Server expertise, and application experience with VBasic, XML and other tools in order to offer specialized business software development and web commerce solutions that work seamlessly with Microsoft Dynamics GP/Great Plains.
Progent can help you to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi environment or carry out a smooth migration to Cisco's modern Wi-Fi controller products. Progent offers expertise for both physical and software-based Wi-Fi controllers and can assist you to determine which version makes sense for your Wi-Fi environment. For Wave 2 wireless controllers, Progent offers Cisco 3504 wireless controller consulting, Cisco 5520 Wi-Fi controller support, and Cisco 8540 Wi-Fi controller expertise.
Remote continuous network monitoring, automated alerts, and periodic analytical reporting are vital to maintaining the health of your network and avoiding unnecessary and costly downtime. Remote Monitoring and Management technology has progressed so far that businesses of any size can get a degree of network stability that was once limited to enterprises. Progent offers a variety RMM solutions delivered as low-cost service packages designed to assist your company to identify and resolve a an array of network problems before they can hurt productivity.
Progentís Microsoft certified experts offer a range of support services for Dynamics GP/Great Plains. Dynamics GP is a Microsoft financial platform and corporate management solution built, like all Microsoft financial tools, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP 2010, the most recent version of Microsoft accounting products in the Dynamics GP/Great Plains family, offers an affordable solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP is easy to install and configure, and with its segmented design you are able to purchase only the capability you currently require, with the option to add clients and increase capabilities when necessary. Progentís Dynamics GP/Great Plains Software consulting engineers can show you how to install, customize and manage Microsoft Dynamics GP 2010 and also earlier editions of Microsoft Dynamics GP/Great Plains.
Hyper-V 2016 utilizes key technologies initially designed for and proven on Microsoft Azure, among the world's largest public clouds. This pedigree significantly improves the suitability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving security, uptime, scale, manageability, reliability and disaster recovery. Progentís Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your business, configure test systems to confirm the ability of Hyper-V 2016 to support your critical workloads, plan a cost-effective network topology for a cloud-centric or hybrid installation, create and execute a smooth upgrade strategy, educate your IT administration and technical support staff, and deliver as-needed consulting and debugging support to ensure that your Hyper-V 2016 investment gives you maximum business benefit.
Progentís expert software programmers, relational database architects, and program managers can assist enterprise clients to carry out development programs for Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to seasoned project managers for advanced planning and program co-ordination or Progent can help customers fill in expertise gaps by providing relational database architects and programmers experienced in building line-of-business applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help clients to integrate SharePoint with other data sources like Microsoft SQL and Office Excel to build data-intensive intranets and portal sites. Progent also can provide experience with multiple web development tools and can help clients to build, expand, troubleshoot, or port web applications to utilize the latest advances in web technology.
Lync Server 2010 supports IM, Real Presence, voice/video conferencing, desktop sharing, as well as VoIP and traditional public switched telephone network telephony. Lync 2010 can extend the functionality of Exchange, SharePoint Server and Office or cloud-based Office 365 and simplify management via integration with Active Directory. Lync can also cut capital and operational costs by doing away with Voice-over-IP hardware and subscription fees, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified IM and Presence experts offer online and on-premises support services to help you to manage and troubleshoot your current Lync Server 2010 deployment or assess the advantages of migrating from Lync to Skype for Business, which is the new release of the product family. Progent can also help your organization to design and carry out an efficient Skype for Business upgrade.
Progent can help your organization to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to Configuration Manager 2012 from a legacy device and application management solution or assist you to modify your existing SCCM 2012 environment to accommodate your evolving IT requirements. In addition, Progent can help you to create an infrastructure that extracts the most value from SCCM by providing expertise with associated Microsoft platforms including ADDS, Microsoft SQL SSRS, and Internet Information Services (IIS).