Progent is seeking Desktop Support Experts to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is a progressive computer consulting and IT outsourcing company based in San Jose, CA, in the center of Silicon Valley. Effective models for client marketing, service delivery, virtual office infrastructure, and employee compensation have enabled Progent to become one of the fastest growing and most respected Microsoft Partners in the United States. Our extensive technical database and collaborative style of problem resolution has helped Progent to build up a talented staff and a satisfied international client base.

If you have a background giving desktop technical support and live in the San Francisco area, teaming with Progent and supporting Progent's customers will expand your skills through interaction with Progent's team of collaborative, high-output engineers. Progent's concentration on offering IT expertise and network help to small companies will give you the opportunity to work personally with decision makers and contribute significantly to the success of exciting businesses. Also, Progent's virtual office infrastructure offers advanced technology for remote access and wireless connectivity to help you to implement quick solutions when you help with business-critical problems.

If you wish to look further into this position, please email your qualifications to job-p016@progent.com. Please specify the job code of the opportunity that interests you.

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Microsoft MCTS Consultant Contract Jobs

Job Title

Desktop Engineer

Job Number

P016

Work Location

Home-based, virtual office infrastructure.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, PC desktop, notebook and peripheral integration, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Responsibilities
  • Maintain, analyze and resolve problems with all releases of Windows-powered PC and notebook computers and others as necessary.
  • Work with computer end users in assisting to identify and fix application and operating system problems that impact productivity
  • Install, configure and test a variety of applications on user PCs
  • Work on-site to diagnose and resolve both urgent and chronic problems that affect the stability, protection, speed, accessibility, and overall capability of desktops, laptops, imaging devices and other end user equipment
  • Install new end-user hardware and perform other installations, updates, and exchanges of workstations, laptop computers and associated hardware
  • Assure the timely diagnosis and repair of workstations and laptop computers and related hardware
  • Remain current with advanced knowledge of workstation and notebook applications and use of WAN technologies including the Internet

Experience

Minimum Work Background Requirements
  • Three years experience in desktop PC administration new software setup, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer debugging and problem isolation ability, talent to implement temporary patches to solve computer issues and escalate support services when necessary
  • Broad experience providing software help to small companies for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 programs including Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated dedication to enabling continuous productivity
  • Work independently and display distinct quality of ownership and drive